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Hays Travel - Downpatrick Reviews 

758
•
TrustScore 5 out of 5

5.0

Travel agent
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Unit 4, The Market House, Market Street, BT30 6LP Downpatrick, GB

•
02844898518

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Rated 5 out of 5 stars

Paula was friendly and knowledgeable agent who was able to share her experiences as she had actually been to the location. Welcoming atmosphere in the office itself and although it was busy, we did n... See more

Company replied

Rated 5 out of 5 stars

Annie was very helpful, pleasant and mannerly whilst dealing with our booking . She provided us with an overview of what the package included and after booking she ended the call by stating that... See more

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Rated 5 out of 5 stars

A phone call interested in a Rorys holiday. I had a great guy ( can’t rem name) answered every question I had with patience & professionally . I have dealt with Hays before & they are always reliable... See more

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Rated 5 out of 5 stars

Booking my city break holiday was made so easy in Hays. Everyone was very helpful & giving suggestions for places to stay & advice on where to go as I was open to locations. Got my holiday booked & a... See more

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Company details

  1. #20 of 206 best companies in Travel agent
  2. #8 of 38 best companies in Cruise agency
  3. #7 of 53 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.

Contact info

  • Unit 4, The Market House, Market Street, BT30 6LP, Downpatrick, United Kingdom

  • 02844898518

5.0

Excellent

TrustScore 5 out of 5

758 reviews

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5.0

All reviews

(758)

123,510 reviews in the last 12 months

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Rated 5 out of 5 stars

we had a seamless experience with James…

we had a seamless experience with James in the Downpatrick branch he was very helpful we had booked in august with jet2 for a Christmas break but they cancelled last week so James was able to book us the same hotel with a package and private transfers form airport to hotel ...top man thanks sooo much James

19 October 2025
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Reply from Hays Travel - Downpatrick

Thank you for your kind words.

Rated 5 out of 5 stars

Excellent as always

Excellent as always
James and Paula made my booking easy and hassle free
Love booking with them

18 October 2025
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Reply from Hays Travel - Downpatrick

Thank you for your kind words.

Rated 5 out of 5 stars

Brilliant service

Very simple, efficient dealt with special requests at the last moment. Stress free. Great price and great customer service. Highly recommend

7 October 2025
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Reply from Hays Travel - Downpatrick

Thank you for your kind words.

Rated 5 out of 5 stars

Good

Excellent service

8 October 2025
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Reply from Hays Travel - Downpatrick

Thank you for your kind words!

Rated 5 out of 5 stars

Jenna and Annie were a pleasure

Jenna and Annie were a pleasure helping me book my mums dream trip. The girls couldn’t have done enough for me. Highly recommend

4 October 2025
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Reply from Hays Travel - Downpatrick

Thank you for your kind words! We hope you have the best time in Lapland!

Rated 5 out of 5 stars

We have always had very good…

We have always had very good experiences with Hays travel Downpatrick.
When we went in Annie said my name right away, she had our holiday booked straight away.
A very pleasant and efficient time.

27 September 2025
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Reply from Hays Travel - Downpatrick

Thank you for your kind words! Have the best time in Spain!

Rated 5 out of 5 stars

A faultless experience

I can't fault the staff in this branch. I rang "Annie" on the Friday, told her what I wanted, got the information, & called in the next day & booked it.
A seamless experience.
I have used the Downpatrick branch several times for package holidays & cannot fault their attitude, effort & customer relations.

20 September 2025
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Reply from Hays Travel - Downpatrick

Thank-you so much for your lovely feedback! :)

Rated 5 out of 5 stars

Terrific Customer service- second to none…

Customer service is second to none Annie got us the best holiday ever this year and because of that we’re back for more next year God willing
Thank you to all of the team in downpatrick pleasant friendly and extremely patient and helpful thanks to Michelle and Annie x

21 September 2025
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Reply from Hays Travel - Downpatrick

Thank you for your lovely feedback!

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