Paula was friendly and knowledgeable agent who was able to share her experiences as she had actually been to the location. Welcoming atmosphere in the office itself and although it was busy, we did n... See more
Location
Switch locationUnit 4, The Market House, Market Street, BT30 6LP Downpatrick, GB
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See what reviewers are saying
Annie was very helpful, pleasant and mannerly whilst dealing with our booking . She provided us with an overview of what the package included and after booking she ended the call by stating that... See more
Company replied
A phone call interested in a Rorys holiday. I had a great guy ( can’t rem name) answered every question I had with patience & professionally . I have dealt with Hays before & they are always reliable... See more
Company replied
Booking my city break holiday was made so easy in Hays. Everyone was very helpful & giving suggestions for places to stay & advice on where to go as I was open to locations. Got my holiday booked & a... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, The Market House, Market Street, BT30 6LP, Downpatrick, United Kingdom
- 02844898518
5.0
Excellent
753 reviews
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Very helpful and friendly staff…
Very helpful and friendly staff .Looking forward to pur holiday
12 June 2026
Reply from Hays Travel - Downpatrick
Margaret,
We appreciate your kind words. We are so glad we could assist you.
Kind Regards
Hays Travel Downpatrick
An excellent experience …
My husband and I went in to book a last minute holiday. We give Michelle the travel agent some ideas and when we arrived in she had done lots of research and had found some great places for us to choose from. We decided on Lanzarote, going to a hotel recommended by Michelle. She was extremely helpful and sorted everything for us efficiently and promptly. Would definitely go back. Eilish Duffy
7 June 2026
Reply from Hays Travel - Downpatrick
Eilish,
Thank you for sharing your wonderful experience with us. We are so pleased to hear that we were able to help you find the perfect last-minute holiday. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel Downpatrick
Excellent customer service
Excellent customer service !
James & Michelle went above & beyond to assist us and we are so grateful for their help.
Highly recommend Hays Downpatrick
8 June 2026
Unprompted review
Reply from Hays Travel - Downpatrick
Alison,
We are so glad to hear that our team provided such excellent service. We truly appreciate your kind words and recommendation!
Kind Regards
Hays Travel Downpatrick
Hays travel in Downpatrick…
Hays travel in Downpatrick is just the best place to go if you’re looking a holiday the staff are so polite and helpful and every time we book from it we have an amazing experience.
6 June 2026
Reply from Hays Travel - Downpatrick
Seamus,
Thank you for your wonderful review! We are so pleased to hear you consistently have amazing experiences with our team.
Kind Regards
Hays Travel Downpatrick
The lady that helped us was very…
The lady that helped us was very helpful nd very genuine
6 June 2026
Reply from Hays Travel - Downpatrick
Hi Kevin,
We appreciate your kind words. We're so glad we could help.
Kind Regards
Hays Travel Downpatrick
Over and above
Michelle was very welcoming and although I knew what I wanted to book she was so positive and helpful throughout the whole process and I left very happy indeed 😊
5 June 2026
Reply from Hays Travel - Downpatrick
Mrs Currie,
We are so pleased you had such a positive experience. We appreciate your kind words and are delighted we could assist you.
Kind Regards
Hays Travel Downpatrick
Craig and James were very helpful and…
Craig and James were very helpful and explained all the details about the booking process and we've enthusiastic friendly and courteous. I always get a good response when I visit the Downpatrick branch.
4 June 2026
Reply from Hays Travel - Downpatrick
John,
We're so pleased to hear about your positive experience with our team at the Downpatrick branch. Thank you for your kind words!
Kind Regards
Hays Travel Downpatrick
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Excellent service 👏
Explained everything very well very friendly service as always Annie was lovely as are all the staff. Love Amy, and James.
3 June 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Excellent customer service
22 May 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Reply from Hays Travel - Downpatrick
Thanks for your kind words Gerard!
Perfect holiday
Annie found my perfect holiday with ease! No drama! Just great smooth easy, friendly service.
24 May 2026
Reply from Hays Travel - Downpatrick
Patricia,
We're so pleased we could find your perfect holiday! Thank you for your kind words.
Kind Regards
Hays Travel Downpatrick
Joshua was so lovely and very efficient…
Joshua was so lovely and very efficient got things sorted so quick and very happy overall couldn’t do enough for me on phone thanks again
23 May 2026
Reply from Hays Travel - Downpatrick
Sharon,
We are so happy to hear about your positive experience and appreciate you sharing your kind words. Thank you for your feedback!
Kind Regards
Hays Travel Downpatrick
A lovely welcome as soon as I stepped…
A lovely welcome as soon as I stepped through the door. Annie was so helpful and went above and beyond to help with booking and any queries I had x The branch Manager was so helpful as well. Highly recommend Downpatrick branch for courtesy and helpfulness shown x
23 May 2026
Reply from Hays Travel - Downpatrick
Kieran,
Thank you so much for your wonderful feedback! We are delighted to hear you received such a warm welcome and excellent assistance with your booking and queries. We truly appreciate your kind words.
Kind Regards
Hays Travel Downpatrick
The staff are always welcoming and make…
The staff are always welcoming and make the booking process easy. They are knowledgeable about destinations.
When it comes time to travel we can go into the shop have all our travel documents printed and check in. Great customer service.
I definitely would never go anywhere else now.
21 May 2026
Reply from Hays Travel - Downpatrick
Patricia,
We are so pleased to hear that our team consistently provides excellent service and makes your booking process easy. We appreciate your loyalty and kind words.
Kind Regards
Hays Travel Downpatrick
Anna was so very helpful
Anna was so very helpful, she answered any queries I had and explained all very well.
17 May 2026
Reply from Hays Travel - Downpatrick
Diane,
We're so glad we could help. Thank you for your kind words!
Kind Regards
Hays Travel Downpatrick
Anna was great
Hayes,Downpatrick. Anna was great, listened to what we wanted and made the whole process easy. She was helpful and friendly. We will definitely book with her again.
17 May 2026
Reply from Hays Travel - Downpatrick
Tracey,
Thank you for your wonderful review! We're so pleased to hear our team member made your booking process easy and enjoyable. We look forward to assisting you again.
Kind Regards
Hays Travel Downpatrick
Reply from Hays Travel - Downpatrick
Hugh,
Thank you for your kind words, We are delighted you would highly recommend our store.
Kind Regards
Team Hays Downpatrick
Excellent service
Excellent service, very efficient & staff were very professional. We had our holiday all sorted in a very short space of time.
14 May 2026
Reply from Hays Travel - Downpatrick
Maria,
We're so pleased you had such a positive experience with our efficient service and professional staff! Thank you.
Kind Regards
Hays Travel Downpatrick
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