The whole experience was easy and the trip was competitively priced. Paula was very friendly, helpful and explained everything well.
Company replied
Location
Switch locationUnit 4, The Market House, Market Street, BT30 6LP Downpatrick, GB
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See what reviewers are saying
A phone call interested in a Rorys holiday. I had a great guy ( can’t rem name) answered every question I had with patience & professionally . I have dealt with Hays before & they are always reliable... See more
Company replied
Annie was very helpful, pleasant and mannerly whilst dealing with our booking . She provided us with an overview of what the package included and after booking she ended the call by stating that... See more
Company replied
Staff went out of their way to get me booked on a holiday which my friends had booked They phoned when they said they would . Excellent staff who are knowledgeable, experienced, polite, pleasant and... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #10 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, The Market House, Market Street, BT30 6LP, Downpatrick, United Kingdom
- 02844898518
5.0
Excellent
753 reviews
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Excellent customer service
Popped into the shop to make an enquiry. Was given excellent advice and no pressure to buy from Michelle. Very friendly and relaxed experience. When I rang back to book it was handled very efficiently. And they open on Sundays which is amazing!!
22 February 2026
Reply from Hays Travel - Downpatrick
We're happy to hear that you received excellent advice and a relaxed experience. We're glad our team handled your booking efficiently, Thank you!
Very pleasant advisor
Very pleasant advisor. Annie was very professional and informative.
20 February 2026
Reply from Hays Travel - Downpatrick
Thank you for your lovely review , We hope you have a wonderful time in Portugal!
Wide range of options explored taking…
Wide range of options explored taking expertise , time and patience. I was well informed and got a good deal.
12 February 2026
Reply from Hays Travel - Downpatrick
We're happy we could dedicate the time and expertise to explore options for you. It was a pleasure ensuring you were well-informed and got a good deal.
Quick and easy as usual the staff could…
Quick and easy as usual the staff could not be any more helpful They found me the best deal everything was booked and sorted in 30 minutes 👌👌👌👌👌
19 February 2026
Reply from Hays Travel - Downpatrick
We're so happy we could provide such efficient and helpful service and find the best deal for you. Thank you for your fantastic feedback and booking!
Reply from Hays Travel - Downpatrick
We appreciate your feedback and we are so pleased to hear that we provided a friendly and helpful experience!
Great staff
Great staff, a pleasure to deal with. Would certainly recommend and will become my first port of call for future holidays.
6 February 2026
Reply from Hays Travel - Downpatrick
Brian,
We appreciate your kind words and are so happy to hear that you had a wonderful experience. We look forward to helping you plan your future holidays.
Kind Regards.
Hays Travel, Downpatrick
Paula was very helpful with our booking…
Paula was very helpful with our booking and went over and above what we expected
16 February 2026
Reply from Hays Travel - Downpatrick
William,
We appreciate your kind words! We are so happy to hear that our service exceeded your expectations and was helpful for your booking.
Hays Travel, Downpatrick
Reply from Hays Travel - Downpatrick
Beverley,
We are so happy to hear that you had a wonderful experience. We appreciate your kind words!
Hays Travel, Downpatrick
Reply from Hays Travel - Downpatrick
Margaret,
We appreciate you sharing your experience with us, and we are so glad that we were able to provide excellent service!
Hays Travel, Downpatrick
Annie was so nice on the phone
Annie was so nice on the phone
Sorted out my holiday quickly and efficiently
Wry easy to book my holiday
14 February 2026
Reply from Hays Travel - Downpatrick
Bridie,
We're so happy to hear that booking your holiday was easy and efficient! Thank you for sharing your positive experience with u
Hays travel, Downpatrick.
The girl was very helpful.
15 February 2026
Reply from Hays Travel - Downpatrick
Judith,
We appreciate your positive feedback; we are so glad that you found our staff to be helpful during your visit.
Hays Travel Downpatrick
Reply from Hays Travel - Downpatrick
We appreciate you taking the time to share your positive experience with our team, we are so happy to hear that they were helpful and friendly!
Very helpful travel agent
10 February 2026
Reply from Hays Travel - Downpatrick
We appreciate you highlighting our helpful service! We are so pleased you had a positive experience with us.
Went in looking for an immediate week…
Went in looking for an immediate week in the sun, bit of a miracle I thought. Paula in Downpatrick worked tirelessly for us and got us a week at a great price, not easy considering it was 1/2 term break. I will certainly be back for the summer holiday.
10 February 2026
Reply from Hays Travel - Downpatrick
We're so happy we could find you a sunny getaway during half term! It's great to hear that our team member worked hard to get you a great price. We look forward to helping you with your summer holiday plans.
I have always booked my holidays with…
I have always booked my holidays with James I wanted somewhere different and James knows what we like took his time offering us different places and dates we are going to Tenerife so looking forward to this holiday and I know before we go we will be amazed as always James goes above and beyond thank you James and Hayes Travel
9 February 2026
Reply from Hays Travel - Downpatrick
We're happy to hear that you've consistently had great experiences booking with us! It's wonderful that you appreciate the personalized service in finding the perfect holiday. We are delighted you're looking forward to Tenerife and appreciate your kind words.
Reply from Hays Travel - Downpatrick
Hello John, We appreciate your kind words! we are so happy we could provide efficient and helpful assistance.
Craig the sales assistant was very…
Craig the sales assistant was very helpful in finding us our holiday . He was such a lovely mannered young man.
3 February 2026
Reply from Hays Travel - Downpatrick
We're so happy to hear that you found your holiday and that Craig was so helpful and lovely. Thank you for your review!
Booking made easy.
Booking our holiday and buying foreign currency was quick and easy. Annie and Phyllis made everything very straightforward.
2 February 2026
Reply from Hays Travel - Downpatrick
We appreciate you sharing your feedback. We're so happy to hear that booking your holiday and getting foreign currency was a straightforward experience.
Reply from Hays Travel - Downpatrick
We appreciate you taking the time to leave us this great review! We are so happy to hear that you found our team member helpful.
The travel consultant Michelle was very…
The travel consultant Michelle was very friendly and professional. What I liked most was they were able to price match the cheapest price I got for the holiday. All in all the experience was great and I got to book the perfect holiday !
28 January 2026
Reply from Hays Travel - Downpatrick
We're so glad you had a great experience! It's wonderful to hear that you found our team member friendly and professional, and that we could price match for you. Thank you!
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