The whole experience was easy and the trip was competitively priced. Paula was very friendly, helpful and explained everything well.
Company replied
Location
Switch locationUnit 4, The Market House, Market Street, BT30 6LP Downpatrick, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A phone call interested in a Rorys holiday. I had a great guy ( can’t rem name) answered every question I had with patience & professionally . I have dealt with Hays before & they are always reliable... See more
Company replied
Annie was very helpful, pleasant and mannerly whilst dealing with our booking . She provided us with an overview of what the package included and after booking she ended the call by stating that... See more
Company replied
Staff went out of their way to get me booked on a holiday which my friends had booked They phoned when they said they would . Excellent staff who are knowledgeable, experienced, polite, pleasant and... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #10 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, The Market House, Market Street, BT30 6LP, Downpatrick, United Kingdom
- 02844898518
5.0
Excellent
753 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THE AGENT JAMES BURKE WAS VERY INFORMED…
THE AGENT JAMES BURKE WAS VERY INFORMED AND HELPFUL
9 January 2026
Reply from Hays Travel - Downpatrick
We appreciate you taking the time to leave us such a wonderful review! We are so glad that you found our service helpful and informative.
Craig was so nice and helpful without…
Craig was so nice and helpful without being pushy
8 January 2026
Reply from Hays Travel - Downpatrick
We're happy to hear that our team member provided such great service. Thank you for your positive feedback!
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Reply from Hays Travel - Downpatrick
We appreciate you taking the time to share your wonderful experience with us. We are so glad to hear you received brilliant service.
Looked after so well by Joshua.
Looked after so well by Joshua.
He was very informative and made booking our holiday straightforward and enjoyable.
31 December 2025
Reply from Hays Travel - Downpatrick
We're so happy to hear that booking your holiday was straightforward and enjoyable. Thank you for sharing your positive experience with us.
Such friendly and knowledgeable staff
21 December 2025
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Perfect holiday found quickly
After hours of me searching for a holiday online Craig found us something perfect, excellent service and staff all so friendly
31 December 2025
Reply from Hays Travel - Downpatrick
Thank you for your lovely feedback!
Fabulous service
Went in to book a trip for me and my son, Joshua was very helpful and made sure to get us the best deal!
19 November 2025
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Surprise Christmas Present for Hubby; All the Staff in Downpatrick branch
All the Staff in Downpatrick branch, very friendly & pleasant, Annie whom was dealing with me, very knowledgeable & professional, also very, very pleasant, nothing was a bother, A🌟 Thank You so much,
HAPPY NEW YEAR TO YOU ALL🥂🍾🥳🎉
23 December 2025
Reply from Hays Travel - Downpatrick
Thank you for your kind words Paula! We hope you and your husband have a lovely time in Cyprus! Have a Happy New Year!
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Reply from Hays Travel - Downpatrick
Thank you so much for your kind words! We’re delighted! It was a pleasure assisting you, and we look forward to helping you again in the future!
We had a great experience
We had a great experience, Paula the Hays rep was wonderful. The help and advice she gave us was brilliant Hays Travel Downpatrick
have a little gem, thank you Paula.
3 December 2025
Reply from Hays Travel - Downpatrick
Thank you so much for your wonderful review!
We’re delighted to hear that you had such a great experience!
Staff where so helpful with all we…
Staff where so helpful with all we needed to know about our holiday and they where very friendly
3 December 2025
Reply from Hays Travel - Downpatrick
Thank you so much for your lovely review!
We’re delighted to hear that our team were able to help with everything you needed for your Disney holiday and that you found everyone so friendly. It was a pleasure to assist you, and we hope you have the most magical time at Disney!
LOVE HAYS DOWNPATRICK
We always receive excellent service in Hays Downpatrick.
Craig was brilliant, really helpful and friendly. His knowledge in booking our cruise was brilliant.
James has so much knowledge and is always giving great wee tips. It was good to hear he was just off Allure of The Seas and loved it. We can't wait to go on it now.
Joshua helped as well and was really friendly too.
2 December 2025
Reply from Hays Travel - Downpatrick
Thank you again for your kind words and for choosing us to help with your holiday plans. We can’t wait to hear all about your time on Allure of the Seas!
Patient and always looking for the best…
Patient and always looking for the best deal to suit client.
25 November 2025
Reply from Hays Travel - Downpatrick
Thank you so much for your lovely feedback! We’re delighted to hear that you felt well looked after and that we could help find the best deal to suit your needs. Your support means a lot to us, and we look forward to helping you again with your next holiday.
My holiday
I was talking to Michelle, she was amazing very friendly, and is brilliant at her job 😁
30 November 2025
Reply from Hays Travel - Downpatrick
Thank you for your kind words! we hope you have a lovely time in Tenerife!
Friendly,patient and knowledgeable…
Friendly,patient and knowledgeable staff ready to help with any query we had.
22 November 2025
Reply from Hays Travel - Downpatrick
Thank you for your kind words! Have a lovely time in Australia !
Reply from Hays Travel - Downpatrick
Thank you for your kind words! We hope you enjoy Thailand!
Hays travel Downpatrick branch was…
Hays travel Downpatrick branch was extremely helpful in sourcing my trip away perfect to deal with people who put customers first
26 November 2025
Reply from Hays Travel - Downpatrick
Thank you for your lovely feedback Mark, We wish your family the best time in Disney!
Very helpful staff and pleasant to deal…
Very helpful staff and pleasant to deal with.
25 November 2025
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.