Great service from all staff. Helpful finding holidays that suit myself due to health issues. Booking process easy.
Company replied
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See what reviewers are saying
Brilliant experience with Hays travel! I contacted with details of what I was looking for and Jack called me straight away with options. Not only did they beat the deal we had been looking for, but go... See more
Company replied
This was the first time I'd actually been to a travel agent, and your staff member made the process of booking a holiday very easy. Your colleague was very helpful, was able to answer my questi... See more
Company replied
Craig made the difference, every thing was clear and easy to follow, the whole process was good from start to finish
Company replied
Company details
- #21 of 201 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Kingsgate centre, KY12 7QU, Dunfermline, United Kingdom
- 01383257040
4.9
Excellent
590 reviews
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Great service from all staff
Great service from all staff. Helpful finding holidays that suit myself due to health issues. Booking process easy.
22 July 2026
Reply from Hays Travel - Dunfermline
Mary McCormick,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was helpful in finding a suitable holiday for you and that the booking process was easy.
Kind Regards
Hays Travel Dunfermline
I’ve forgotten the guy’s name but he…
I’ve forgotten the guy’s name but he was very friendly and helpful,helping us find a nice holiday
26 July 2026
Reply from Hays Travel - Dunfermline
William Pryde,
Thank you for your lovely review! We are so pleased to hear that our team was friendly and helpful in assisting you to find a nice holiday.
Kind Regards
Hays Travel Dunfermline
Craig made the difference
Craig made the difference, every thing was clear and easy to follow, the whole process was good from start to finish
25 July 2026
Reply from Hays Travel - Dunfermline
I'm delighted to hear that Craig made such a positive difference to your experience and that everything was clear and easy to follow. It's great to know the whole process went smoothly from start to finish. Thank you for choosing Hays Travel, and we hope you have a fantastic holiday.
Thank you
Good efficient service managed to book…
Good efficient service managed to book over the phone with Craig a good result.
22 July 2026
Reply from Hays Travel - Dunfermline
Thank you for your wonderful feedback Irene ! We are so pleased to hear that you consistently have such positive experiences with our team. We look forward to assisting you with your future holiday plans!
Staff were very helpful and…
Staff were very helpful and knowledgeable about our upcoming holiday
19 July 2026
Reply from Hays Travel - Dunfermline
many thanks
Having used the Dunfermline store on…
Having used the Dunfermline store on several occasions now it was the first place to go after deciding I needed a holiday, the staff are very friendly,helpful, and know what they are talking about, the store is very clean and tidy and I'll be there again in the future no doubt.
14 July 2026
Reply from Hays Travel - Dunfermline
Richard Nicol,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have such positive experiences with our team. We look forward to assisting you with your future holiday plans!
Kind Regards
Hays Travel Dunfermline
Good communication with agent and lots…
Good communication with agent and lots of choice.
14 July 2026
Reply from Hays Travel - Dunfermline
Carole Grocock,
Thank you for your wonderful feedback! We are so pleased to hear that you experienced good communication and found a great selection of choices. We appreciate you taking the time to share your positive experience.
Kind Regards
Abbey
The assistant Abbey was very pleasant
The assistant Abbey was very pleasant, helpful and efficient. I had no trouble booking my trip
14 July 2026
Reply from Hays Travel - Dunfermline
Thank you for your kind review. I hope you have a nice trip
Abbey was friendly and very helpful and…
Abbey was friendly and very helpful and patient with my bookings,as usual all staff are very friendly
11 July 2026
Reply from Hays Travel - Dunfermline
Thank you so much for your lovely review. We're delighted to hear that Abbey was friendly, patient, and helpful with your bookings. Your kind words about the whole team mean a lot to us, and we're so pleased that you always receive a warm welcome. We look forward to seeing you again soon!
Thank you,
Abbey
As usual my experience when booking…
As usual my experience when booking holiday is great.Julliet was very helpful in finding me the ideal location for my needs .
10 July 2026
Reply from Hays Travel - Dunfermline
Susan,
Thank you so much for your kind words! We are delighted to hear that your holiday booking experience was excellent and that you found the perfect location for your needs.
Kind Regards
Hays Travel Dunfermline
Reply from Hays Travel - Dunfermline
Thank you for your kind review of our fantastic staff member. We hope you have a great holiday and look forward to seeing you when you come back.
This was the first time I'd actually…
This was the first time I'd actually been to a travel agent, and your staff member made the process of booking a holiday very easy.
Your colleague was very helpful, was able to answer my questions clearly and talked me through the process.
They discussed all the options available with me, and I never felt I was being sold anything I didn't need.
I was very happy to book my holiday with you due to the excellent service I received, and I will not hesitate to recommend your company to my friends.
5 July 2026
Reply from Hays Travel - Dunfermline
"Thank you so much for your wonderful feedback. We are absolutely delighted to hear that your first experience using a travel agent was such a positive one. We hope this will be the first of many bookings with Hays Travel, and we look forward to helping you create more amazing holiday memories in the future.
First class customer service.
First class customer service.
Staff member was very professional,
helpful and friendly.
Have used Hays Travel services previously and would use again.
23 June 2026
Reply from Hays Travel - Dunfermline
Thank you so much for your lovely feedback. We are delighted to hear that you received first-class customer service and found our staff member to be professional, helpful and friendly. It means a great deal to us that you have used Hays Travel before and would choose to travel with us again. We truly appreciate your continued support and look forward to helping you plan your next fantastic holiday.
Excellent Service at the Dunfermline branch of Hays Travel
Craig was very helpful when I booked a 2 week cruise. Would not go anywhere else to book future holidays excellent service by everyone in the Dunfermline branch.
1 July 2026
Reply from Hays Travel - Dunfermline
Many thanks
CRAIG
CRAIG , AS ALWAYS was very good, we are good customers, we are in our 70st, and the holiday is our honeymoon, disappointed that we didn't even get the fasttract as a wedding present, w, we spent over £5,000, regards.
30 June 2026
Reply from Hays Travel - Dunfermline
Thank you .
Reply from Hays Travel - Dunfermline
Many thanks
Brilliant experience with Hays travel
Brilliant experience with Hays travel! I contacted with details of what I was looking for and Jack called me straight away with options. Not only did they beat the deal we had been looking for, but got better flight times and luggage allowance in too. Excellent efficient service! I’m quite guilty of booking holidays myself online but will definitely be going to Hays travel moving forward!
26 June 2026
Reply from Hays Travel - Dunfermline
Thank you for your positive feedback!
Abbey and Craig were great
Abbey and Craig were great in finding our holiday package. It was very particular and with a narrow window of available dates but they found a fantastic package for us.
21 June 2026
Reply from Hays Travel - Dunfermline
Many thanks John , this will be a fantastic experience .
Great customer service
Great customer service. The young lady went out of her way to point out all the options.
20 June 2026
Reply from Hays Travel - Dunfermline
Many thanks
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