The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist... See more
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See what reviewers are saying
The travel agent , Chloe in the Durham City branch was excellent. I was asking for a last minute booking for a British Isles coastal cruise which proved to be fully booked. She used her own initiative... See more
Company replied
Hays Travel Durham is my go to branch when booking holidays. I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly. When the decision was made... See more
Company replied
Louise was very helpful in helping us choose our hotel in Jersey, book flights and airport parking. She also helped us technophobes download the app and made everything seem relatively straightforward... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1-4 North Road, DH1 4SH, Durham, United Kingdom
- 0191 3847690
5.0
Excellent
1k reviews
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My travel agent called Ava went above…
My travel agent called Ava went above and beyond for my booking .
5 February 2026
Reply from Hays Travel - Durham
Thank you for your lovely feedback hope you are looking forward to your fab cruise :-) Thanks Ava
Very considerate and patient staff.
Very considerate and patient staff who worked hard to find us the break which best met our needs
5 February 2026
Reply from Hays Travel - Durham
Thank you for your lovely feedback and taking time to rate my service - hope you are looking forward to your holiday. Thanks Lily :-)
secured travel insurance
5 February 2026
Reply from Hays Travel - Durham
Thank you for leaving lovely feedback - thanks Ava :-)
Booked a holiday to lanzarote
Called in to get some ideas for a holiday,Booked holiday for lanzarote through cara who explained everything,good service
3 February 2026
Reply from Hays Travel - Durham
Thanks for your feedback and lovely comments, Hope you are looking forward to your holiday. Thanks Cara :-)
Very helpful and friendly member of…
Very helpful and friendly member of staff, I've booked a few holidays at this branch, and wouldn't hesitate to book more in the future.
All the staff are always friendly and approachable.
3 February 2026
Reply from Hays Travel - Durham
Thank you for such lovely feedback. I am glad I was able to get you booked. Hope you enjoy your holiday! Thanks Cara :)
Happy with the service we received from…
Happy with the service we received from Cara ,we are returning customers as we booked our cruise with Cara last year and found her to be very helpful and pleasant.We will definitely recommend her.
3 February 2026
Reply from Hays Travel - Durham
Thank you for your lovely feedback! Hope you are looking forward to your cruise and thank you for coming back to me, Thanks Cara :-)
Efficent and helpful service
3 February 2026
Reply from Hays Travel - Durham
We appreciate you highlighting our efficient and helpful service! We are so pleased you had a positive experience with us.
Thanks Louise :)
Helpful friendly staff
Helpful friendly staff. Carla remembered me from my previous 2 years of booking holidays and found me a great deal
26 January 2026
Reply from Hays Travel - Durham
We appreciate you taking the time to leave us such a wonderful review! I am so happy I could find you a great deal and hope you have a great time. Thanks Cara :-)
Very helpful staff and organise…
Very helpful staff and organise everything for us, really good service.
2 February 2026
Reply from Hays Travel - Durham
We appreciate you taking the time to leave us a review! We are so happy to hear our staff were helpful.
Thanks Louise :)
Chloe in Durham store was really…
Chloe in Durham store was really friendly and helpful in helping us decide on a destination for Christmas she was patient and thorough when explaining
31 January 2026
Reply from Hays Travel - Durham
We appreciate you taking the time to share your experience. I am so glad we could assist you in planning your Christmas destination. I hope you have a wonderful time.
Thanks Chloe :-)
Reply from Hays Travel - Durham
thankyou for taking the time to leave a review! I appreciate your feedback and hope you have an amazing holiday. Thanks, Cara :)
Reply from Hays Travel - Durham
Thank you for taking the time to leave a lovely review, we hope you have a lovely time. Thanks Bethany :-)
Louise at north road durham
Terrific service from Louise at the durham north road store, great price, great dates, couldn't of asked for more
30 January 2026
Reply from Hays Travel - Durham
Thank you for such a lovely review! I am glad I was able to get you all sorted for your holiday, I hope you have a great time. Thanks Louise :)
Chloe was fantastic
Chloe was fantastic, very helpful and patient with me, i have been to hays durham a few times now and they have always been great.
30 January 2026
Reply from Hays Travel - Durham
Thank you for your lovely feedback! I am glad I was able to get you sorted. Thanks Ava :)
Easy communication
Easy communication, easy straight forward booking. Confirmation sent promptly through emails.
22 January 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave some lovely feed back, I hope you have a wonderful time. Thanks Chloe :)
Reply from Hays Travel - Durham
Thank you for leaving such a nice review! I am glad i was able to get you sorted. Thanks Cara :)
Reply from Hays Travel - Durham
Thank you for taking the time to leave some lovely feed back, I hope you have a wonderful time. Thanks Ashleigh :-)
My Booking was easy to do no problems…
My Booking was easy to do no problems in and out quick
21 January 2026
Reply from Hays Travel - Durham
Thank you for your lovely feedback - hope you are looking forward to your trip! Thanks Louise :-)
Excellent service from Ashleigh as…
Excellent service from Ashleigh as usual. Everything sorted quickly with good advice on choices we presented.
27 January 2026
Reply from Hays Travel - Durham
We appreciate you taking the time to leave us such a wonderful review. I am so glad I could get you all sorted! Thanks Ashleigh :)
Lily was amazing!
Lily was amazing!! Booking our holiday was stress free and Lily made the whole experience from start to finish the easiest and simplest thing possible. Highly recommended visiting Hays Travel Durham & Booking your next holiday with Lily
25 January 2026
Reply from Hays Travel - Durham
Thank you for leaving such a kind review! I am happy i was able to get your holiday all booked up. Hope that you have a lovely holiday! Thanks Lily :)
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