The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist... See more
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See what reviewers are saying
Hays Travel Durham is my go to branch when booking holidays. I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly. When the decision was made... See more
Company replied
The travel agent , Chloe in the Durham City branch was excellent. I was asking for a last minute booking for a British Isles coastal cruise which proved to be fully booked. She used her own initiative... See more
Company replied
I needed to cancel a holiday and rebook two at the same time and Lily at the Durham branch was very accommodating. She spent lots of time to ensure everything was just as I needed. I would definitely... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1-4 North Road, DH1 4SH, Durham, United Kingdom
- 0191 3847690
5.0
Excellent
1k reviews
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First Time Cruising
Booked a first time cruise, absolutely amazing service, explained everything so clearly and very patient.
7 July 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a lovely review! I am so glad we could get you booked up and sorted for your first cruise! Hopefully the first of many :) Thanks again, Charlotte :)
Ashleigh…
Wouldnt go anywhere but hays travel ashleigh is very very yery helpful gone to ger for many years
27 June 2026
Reply from Hays Travel - Durham
Thank you for your wonderful feedback! We are so pleased to hear that you've consistently had such positive experiences with us over the years. We truly appreciate your loyalty and kind words. Thanks Ashleigh :)
Always helpful and patient
Cara was very helpful and patient when I struggled to decide on a solo holiday for 2027.
26 June 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a wonderful review. We are so pleased to hear that our team member was helpful and patient in assisting you with your holiday plans. We hope you have a fantastic trip!
Thanks Cara :-)
Reply from Hays Travel - Durham
We are so pleased to hear you received great service and that we could offer you an even better price. Thank you for your kind feedback!
Thanks Cara :)
Reply from Hays Travel - Durham
Thank you for taking time to leave feedback. I hope you enjoy your holiday to Cyprus.
Thanks Louise :-)
Very helpful and efficient
Very helpful and efficient.
Hays and staffalways look after me.
30 June 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a lovely review, I am glad we could get you sorted. Can't wait to hear about your next adventure! Thanks, Bethany :)
Lily was extremely helpful helping us…
Lily was extremely helpful helping us sort out a holiday as we didn’t really know where to go. She listened to what we wanted and advised best prices and what was included etc.
Nothing was too much.
28 June 2026
Reply from Hays Travel - Durham
Thank you for leaving such lovely feedback! I am so glad that we could et you sorted and booked up, it looks amazing! Thanks, Lily :)
Friendly helpful attitude
28 June 2026
Reply from Hays Travel - Durham
Thank you fr taking the time to leave a review! We appreciate the fab feedback. I hope you have an amazing holiday. Thanks, Louise :)
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a lovely review! I am glad we could get you sorted. Time to get excited now! I hope you have the best time. Thanks, Lily :)
Staff was informative
Staff was informative, patient and offered alternative choices. Called back as promised. Good service.
21 June 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such lovely feedback. I am glad we could get you booked up. Enjoy your holidays! Thanks, Cara
Really helpful consultant
Really helpful consultant who listened to all our requests and suggested appropriate places allowing us to make an informed decision.
26 June 2026
Reply from Hays Travel - Durham
We are so pleased our consultant listened to your requests and helped you make an informed decision. Thank you for your feedback! We hope you have a great time in Cyprus
Thanks Bethany :-)
Very polite and caring staff
18 June 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave a lovely review. I hope you have the best time and can't wait to hear all about it. Thanks Bethany :-)
We are very grateful for professional…
We are very grateful for professional and friendly attitude to the customers! Many thanks from us!
24 June 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a lovely review. I hope you have an amazing time.
Thanks Cara :-)
Bethany from the durham store was great…
Bethany from the durham store was great sat with us and sorted it all out while we decided on our hols
14 June 2026
Reply from Hays Travel - Durham
Thank you very much for your kind review, so glad I could get you booked up to your perfect holiday! Bethany
Lily was very efficient and…
Lily was very efficient and knowledgeable. A great help in finding us a holiday. Great work!
18 June 2026
Reply from Hays Travel - Durham
Thank you for your kind words! We hope that you have a lovely holiday.
Thanks Lily
Booked a holiday to Jersey
Booked a holiday to Jersey. Process was seamless. All explained in detail & only a call a way if we need any support. Thank you.
9 June 2026
Reply from Hays Travel - Durham
Thank you for taking the time to review our service and leaving lovely feedback! Hope your looking forward to your holiday. Thanks Louise :-)
Reply from Hays Travel - Durham
Thank you for taking the time to leave a wonderful review. I hope you have a lovely time. Thanks Ashleigh :-)
Very helpful
Excellent service by the ladies in the shop. Gave us good advice and helped us select the holiday we wanted. Explained everything clearly, excellent service.
13 June 2026
Reply from Hays Travel - Durham
We are so pleased to hear our team provided excellent service and helped you find the perfect holiday. Thank you for your kind words!
Thanks Charlotte :-)
We booked our holiday at the Durham…
We booked our holiday at the Durham branch with Chloe Sams .She was very knowledgeable and patient and made us feel at ease as this was the first time we had travelled by ourselves We usually go as a group with family We stayed at the Aska Lara resort and spa which was very nice hotel with friendly staff and lovely ambiance.We were so impressed the food is amazing the cakes are some thing This was great we fell in love with the place and on our return have booked again with Chloe for our return in 2027 with our grand children our daughter and her partner The icing on the cake is The Starbucks all included in the price We had lovely cocktails and the fridge in the room were replenished every day They also have water park.which has a free shuttle bus or is a short walk away This place is beautiful Well worth a visit .
13 June 2026
Reply from Hays Travel - Durham
Thank you for taking the time to leave such a lovely review. I am so glad you had such a good time. I hope you have an even better time next year. Thanks Chloe :-)
Reply from Hays Travel - Durham
Thank you for taking time to review our service, Hope your looking forward to your amazing trip! Thanks Charlotte and Chloe :-)
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