The staff at Hays Travel Ebbw Vale go above and beyond.They never rush,are very patient and very thorough.They see to your needs,are great with advice and pleasant to deal with.Sam looked after us tod... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited to discuss a cruise package and ended up booking one. Good information given and guidance, clear and straightforward advice. Very helpful
Company replied
Once again hays travel haven't let us down,done all the hard work went through all the paperwork with us explaining every thing that we needed to know not only paperwork but money exchange aswell ,n... See more
Company replied
What a friendly welcome we received in the office when we asked questions regarding a holiday with a special price in the window. When the lady looked on the computer the price had gone down again so... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2b The Walk, NP23 6AY, Ebbw Vale, United Kingdom
- 01495 832053
4.9
Excellent
524 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful found us a holiday we…
Very helpful found us a holiday we can't wait i would recommend hays to anyone.
17 July 2026
Reply from Hays Travel - Ebbw Vale
Leonard Young ,
Thank you for your wonderful 5-star review! We are so pleased we could help you find the perfect holiday and we hope you have an amazing time.
Kind Regards
Hays Travel Ebbw Vale
Great service as always 5* sam sian and…
Great service as always 5* sam sian and team are the best
2 July 2026
Reply from Hays Travel - Ebbw Vale
Lynn gailis,
Thank you so much for your wonderful review! We are delighted to hear that you consistently receive great service from our team.
Kind Regards
Hays Travel
We have used Hays travel for all our…
We have used Hays travel for all our cruises, the information and service is great, we tell them what we want and they sort everything out for us ,
19 June 2026
Reply from Hays Travel - Ebbw Vale
John Day,
We're so pleased you trust us with your cruises! We appreciate your kind words about our service.
Kind Regards
Hays Travel
Amazing welcome
What a friendly welcome we received in the office when we asked questions regarding a holiday with a special price in the window. When the lady looked on the computer the price had gone down again so we booked there immediately. She showed us pictures of the apartment and gave information on the area. We would definitely book here again due to friendliness and ease of booking procedure.
11 June 2026
Reply from Hays Travel - Ebbw Vale
Julie Bennett,
We are so pleased to hear you had such a friendly welcome and that we could help you find a great deal! We appreciate your kind words and look forward to assisting you with future bookings.
Kind Regards
Samantha
Hays Travel
I highly recommend Hays Travel in Ebbw Vale
I cannot recommend Hays Travel in Ebbw Vale highly enough. I have booked 2 to 3 holidays with them every year for the past 5 years and wouldn’t go anywhere else.
Sam is fantastic, always professional, efficient, knowledgeable and informative. She takes the time to understand exactly what you’re looking for and provides excellent advice and recommendations. Nothing is ever too much trouble and I always feel confident that everything has been organised perfectly.
What I value most is the trust and reliability they provide.
Thank you Sam, Sian and the team at Hays Travel in Ebbw Vale I look forward to booking many more holidays with you in the future xx
7 June 2026
Reply from Hays Travel - Ebbw Vale
Thank you for taking the time to write a lovely review on the staff. It's very much appreciated by all the team. Always happy to help :)
Reply from Hays Travel - Ebbw Vale
Thank you for taking the time to write a lovely review its much appreciated
Sam goes above and beyond lovely and…
Sam goes above and beyond lovely and friendly welcoming and she always gets us the best deal ⭐⭐⭐⭐⭐
5 June 2026
Reply from Hays Travel - Ebbw Vale
MRSDEBRASTEPHENS,
We are so pleased to hear you received such wonderful service and great deals. Thank you for your kind words!
Kind Regards
Sam
Hays Travel
Everything was sorted out very quickly…
Everything was sorted out very quickly and no problems with the rooms we required .
3 June 2026
Reply from Hays Travel - Ebbw Vale
Lynne,
We're glad everything was sorted quickly and your rooms met your needs. Thank you!
Kind Regards
Hays Travel
Sam was excellent as ever sorted and…
Sam was excellent as ever sorted and booked our holiday today .So happy we had a great deal on the memphis trip aswell, which I wasn't expecting to book today 😀.
5 June 2026
Reply from Hays Travel - Ebbw Vale
Mandy,
We're so glad we could help you book your holiday and secure a great deal on your trip! We appreciate your kind words.
Kind Regards
Sam
Hays Travel
Reply from Hays Travel - Ebbw Vale
sian,
We're so glad we could help you find a perfect solo holiday! We hope you have a wonderful trip.
Kind Regards
Hays Travel
Quick and east booking
Quick and east booking, the service was amazing and the staff super friendly
2 June 2026
Reply from Hays Travel - Ebbw Vale
Dion Williams,
We're so pleased you found our booking process easy and our staff friendly. Thank you for your kind words!
Kind Regards
Hays Travel
Cruise boot
We went in and it was quiet, I had a friend with me who knew what we wanted but the adviser made everything so simple and they were extremely friendly as I had never booked a cruise before. We chatted about the ship and because I have mobility issues they sorted out an evac chair and accessible cabin things I had never heard of, definitely 10/10 even sorted direct debit, wonderful
22 May 2026
Reply from Hays Travel - Ebbw Vale
Anne-marie,
Thank you for your wonderful 5-star review! We are so pleased we could make your first cruise booking simple and address your mobility needs. We appreciate your kind words.
Kind Regards
Hays Travel
Really friendly and helpful,,everything…
Really friendly and helpful,,everything was excellent service..
9 May 2026
Reply from Hays Travel - Ebbw Vale
Avril LLEWELLYN,
We are so glad you had an excellent service experience with us. Thank you!
Kind Regards
Hays Travel Ebbw Vale
Amazing service again
Amazing service again. Sam has yet again found us our perfect holiday
26 April 2026
Reply from Hays Travel - Ebbw Vale
Thank you for taking the time to write a review on your service received from us, it is much appreciated by all our staff
Always feel comfortable with the girls…
Always feel comfortable with the girls and Always a great trustworthy service
3 May 2026
Reply from Hays Travel - Ebbw Vale
Thank you for taking the time to write a review, its much appreciated by all the staff
Once again hays travel haven't let us…
Once again hays travel haven't let us down,done all the hard work went through all the paperwork with us explaining every thing that we needed to know not only paperwork but money exchange aswell ,nice clean holiday shop very courteous rep,s thanks girls made it easy for our holiday, be seeing you again soon.cheers. Robert and Sheila Morris Ebbw vale gwent.
4 January 2026
Reply from Hays Travel - Ebbw Vale
Robert Morris,
We're happy to hear that our team made your holiday planning easy, taking care of all the details. Thank you for your kind words; we look forward to assisting you again soon!
Kind Regards
Hays Travel Ebbw Vale
Helpful and friendly staff
19 April 2026
Reply from Hays Travel - Ebbw Vale
John O'Dowd,
We appreciate you sharing your kind words regarding our team's helpful and friendly service; we are grateful for your review.
Kind Regards
Sam
Hays Travel
Reply from Hays Travel - Ebbw Vale
Verly Tunley,
We're happy to hear that our service was helpful to you. Thank you for your excellent feedback and for taking the time to share.
Kind Regards
Hays Travel Ebbw Vale
Excellent service by Aimee to confirm…
Excellent service by Aimee to confirm my choice of 3 options given at a provisional visit a few days earlier. Also advised of other services available through the office eg car parking. Travel insurance.
8 April 2026
Reply from Hays Travel - Ebbw Vale
LAURENCE REES,
We're happy to hear that the confirmation of your choices and advice on other services met your needs. We appreciate you sharing your positive experience with us.
Kind Regards
Hays Travel Ebbw Vale
The staff was so helpful and poliet…
The staff was so helpful and poliet with booking our holiday and always so welcoming in store
14 April 2026
Reply from Hays Travel - Ebbw Vale
Carl edwards,
We appreciate you taking the time to share your kind words. We are so happy to hear that our team made your booking experience pleasant.
Regards
Samantha Hays Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.