Hays Travel - Elgin Reviews 452

The lady who served us was polite and very patient with my husband and i

Deal with the same person now. Very helpful and friendly. She helps us when we can't figure stuff out! Thank you Aimee! xx

Leigh is a lovely girl and couldn’t do enough for you. Second time at Hays Travel and wouldn’t go anywhere else.

The agent we dealt with - Dianne.

Went in to book to go to Majorca. Met with Aimee,.what a lovely person.She was so bubbly,very helpful ,and nothing seems too much .

Excellent service. Efficient and competent staff ( Iona)

Went into our local Hays travel to book a holiday again We had to cancel our holiday earlier due to a family illness and went in to rebook the same holiday Couldn’t recommend them highly enough Aimee remembered us during the difficult time and was extremely helpful and supportive She was very patient throughout and can’t praise or thank her enough

I went into Elgin branch with my elderly parents to book a holiday to Salzburg. Karen was very friendly and helpful researching the best flights and hotel for our stay. The main highlight of the trip was to take my parents to a Mozart Dinner Concert. Karen went above and beyond to email the hotel to get the best experience. Excellent service 👌

Dianne was amazing, her Marella knowledge was a brilliant help.

Excellent experience when booking a holiday on Saturday afternoon. Everything was covered & explained well.

All the staff are always friendly & helpful but a special shout out to Karen whose knowledge is amazing

I like the way they focus on what I want to do with my trip, and help me to get organised efficiently.

Lovely experience with Leigh. Patience while dates and itinerary changed.

Great staff, Diane couldn’t have been more helpful. She is exceptional at her work.

Very helpful at each stage of the process.

Clear explanation of what was on offer.
Friendly staff, cooperating with each other.
Informed of all aspects of airport, coach, cruise ship, extras, add ons etc.
Kindly printed e docs.

Iona was attentive and really helpful giving us plenty of choice and helpful information. Holiday to Morocco was booked very easily.

Very knowledgeable member of staff. Helpful and kind.

Emma at Hays Elgin was very efficient professional and seemed very experienced in what she was doing. I found the whole experience very easy with no stress.
Thank you Emma

Absolutely fantastic experience! The manager Karen was just fantastic, she made us so welcome and sorted all our holiday needs. Also Karen's colleague Iona was extremely helpful! 5star experience!!