The whole service from start to finish was very professional and all the staff are so helpful and friendly which made booking our trip so easy. Aimee was a star offering different options and she mana... See more
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Ammie was very patient, she listened to our requested & she went the extra mile & looked up transport links for the area we would be staying at. We are happy with our holiday booking.
We just popped into the Elgin branch as we had half an hour to spare and we’re thinking of booking a cruise for our honeymoon. Left details of what we were thinking about and within half an hour Lea... See more
Company replied
Amie sold it to us my partner gets very stressed and she went and understood she was perfect from start to finish very helpful nothing was any problem for her delighted with her
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
142 High St, IV30 1BD, Elgin, United Kingdom
- 01343320008
4.9
Excellent
507 reviews
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The girl who helped me book my flights…
The girl who helped me book my flights was lovely, very helpful and personable.
12 July 2026
Reply from Hays Travel - Elgin
Thanks for the positive feedback :)
Great company
The booking process was really good once we decided what we actually wanted for our trip
The staff were very patient with us and guided us to the correct cruise for us we can't fault the shop at all the staff are very helpful and friendly
12 July 2026
Reply from Hays Travel - Elgin
Thank you for your lovely feedback, it was a pleasure booking your holiday :)
Saturday great day
Aimee was very helpful and professional looked at everything we asked and made sure we got the holiday we wanted
12 July 2026
Reply from Hays Travel - Elgin
Thank you for your review. We're really pleased to hear Aimee was able to help you find the holiday you wanted and that you were happy with the service you received.
We appreciate you taking the time to leave your feedback and hope you have a fantastic holiday!
As I knew where and when I wanted to go…
As I knew where and when I wanted to go on holiday, Emma was very helpful in booking it for me and arranging the payment plan. Always helpful staff in elgin
8 July 2026
Reply from Hays Travel - Elgin
Thank you for the lovely review! We really appreciate it and hope you enjoy your holiday 😊 - Team Elgin x
Great customer service We always book…
Great customer service We always book with Hays travel they are always very helpful on this occasion We got information for a holiday with Leigh and went back and booked it the following day with Aimee They are both very helpful and nothing is too much trouble
2 July 2026
Reply from Hays Travel - Elgin
Aw so glad we managed to get you booked thank you for your kind review! :)
Very friendly staff who took time with…
Very friendly staff who took time with us to ensure we were happy with our cruise . Nothing was too much for her
She was so lovely and a pleasure to deal with
3 July 2026
Reply from Hays Travel - Elgin
Thank you for you lovely review! I will make sure to pass this to Aimee.
Hays Travel Elgin 😊
Reply from Hays Travel - Elgin
Thank you for the lovely review! I really appreciate it, I hope you enjoy your trip - Aimee 😊
In Store Experience
Being able to sit and discuss possible holiday options with a member of staff (Karen) is so much easier than trying to do it on line. Staff in Elgin are always so professional, friendly and helpful,
30 June 2026
Reply from Hays Travel - Elgin
Thank you for your lovely review, we appreciate it! We hope your enjoy your holiday and have the best time - Team Elgin 😊
Very welcoming staff are great I have…
Very welcoming staff are great I have always booked my holidays in the Elgin shop.nothing is too much for them.they always go beyond there help
1 July 2026
Reply from Hays Travel - Elgin
Thank you for the lovely review, we appreciate your kind words. We hope you have the best time away! - Team Elgin 😊
Reply from Hays Travel - Elgin
Thank you for the lovely comments, we appreciate your kind words! - Team Elgin 😊
Dianne was amazing
Dianne was amazing, she was friendly, informative and made us feel like nothing was a problem
26 June 2026
Reply from Hays Travel - Elgin
Thank you for the lovely review, we appreciate it! Team Elgin 😊
Amazing extremely helpful Leigh got our…
Amazing extremely helpful Leigh got our holiday to Disney Paris all booked and sorted. She got us a great deal, would highly recommend booking with them.
19 June 2026
Reply from Hays Travel - Elgin
Thank you for the lovely comments, we really appreciate it. The countdown is now on for your magical holiday! - Team Elgin 😊
Excellent service
Excellent service, valuable advice and exceptionally friendly and helpful staff.
18 June 2026
Reply from Hays Travel - Elgin
Thank you for thee lovely review! Hope to see you again :)
Best travel agent
We are never disappointed when we visit Hays Travel. Staff are also extremely pleasant, friendly and eager to help.
Thanks to Leigh for the wonderful trip to Canada she prepared.
23 June 2026
Reply from Hays Travel - Elgin
Aww so glad you had a great experience! Looking forward to seeing you again in store :)
Comprehensive knowledge and advice
Staff queuing to assist from the outset
collectively met all our requirements
23 June 2026
Reply from Hays Travel - Elgin
Thank you or the kind review :)
Reply from Hays Travel - Elgin
Thank you for your lovely review, Glad we found what you were looking for :)
Reply from Hays Travel - Elgin
Thank you for your lovely review :)
Allways helpfull
10 June 2026
Reply from Hays Travel - Elgin
Thank you for your lovely review, glad we could have been of help :)
Leigh is a truly amazing member of…
Leigh is a truly amazing member of your staff very knowledgeable nothing was a problem for her - very chatty and pleasant s teal asset to your Elgin branch.
20 June 2026
Reply from Hays Travel - Elgin
Aww thank you it was such a pleasure to book you! :)
It was the usual great experience
It was the usual great experience. Your rep Leigh could not have been more helpful, she went the extra mile to achieve the best deal for me. As always it was a five star experience, thank you Leigh.
19 June 2026
Reply from Hays Travel - Elgin
Aw it was a pleasure! Was nice to meet you and glad we managed to get you sorted for your trip!
Leigh :) x
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