Kat is amazing nothing is any trouble she remembers us from booking previous holiday with her She always gets us the best deal possible while meeting our requirements. We never feel rushed and te... See more
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We were looked after by Rebecca who couldn't have been more kind, helpful and funny. She solved all of our problems with a smile and made rebooking another holiday with you a pleasure. The other g... See more
Company replied
Always greeted with a smile, always made welcome,all staff very professional 10 out of 10 to all. Would recommend hays to anyone.
Company replied
Travel advisor Poppy made booking our holiday hassle free from finding the Ideal flights and hotel to arranging our travel cover and currency. We highly recommend Hays Tavel Ellesmere port 👍.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #10 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Marina Drive, CH65 0AN, Ellesmere Port, United Kingdom
- 01513 552226
4.9
Excellent
538 reviews
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Kat is amazing nothing is any trouble …
Kat is amazing nothing is any trouble she remembers us from booking previous holiday with her
She always gets us the best deal possible while meeting our requirements. We never feel rushed and tea and coffee always on offer, highly recommended Kat and all the team at Hays Ellesmere Port.
9 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hi hays travel yes I was very pleased…
Hi hays travel yes I was very pleased with the service very friendly and helpful five Stars x
28 July 2026
Reply from Hays Travel - Ellesmere Port
Hi Jean,
Thank you for your wonderful feedback! We are so pleased to hear that you were very happy with our friendly and helpful service.
Kind Regards
Hays Travel
Always greeted with a smile
Always greeted with a smile, always made welcome,all staff very professional 10 out of 10 to all. Would recommend hays to anyone.
12 August 2026
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave me a lovely review!
Always love seeing you in store and booking your holidays.
Kat :)
The girls are always warm and…
The girls are always warm and welcoming.They are very well informed and helpful.
9 August 2026
Reply from Hays Travel - Ellesmere Port
We are absolutely delighted to hear that our team was warm, welcoming, and provided you with helpful information.
Hollie :)
Reply from Hays Travel - Ellesmere Port
Peter Anderson,
Thank you for your kind words! We are so pleased to hear that you had such a positive experience with us.
Kind Regards
Hollie
Everything easy for booking holiday and…
Everything easy for booking holiday and very helpful staff
1 August 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your wonderful feedback! We are so pleased to hear that you found the booking process straightforward and our team helpful. We appreciate your kind words.
Kind Regards
Hollie
Reply from Hays Travel - Ellesmere Port
We are glad you had a positive experience and excellent service from us,
We hope you have a lovely Holiday :)
Kind Regards Rebecca
All the girls in the shop are so…
All the girls in the shop are so friendly and really helpful I have booked a few holidays with them kat is really good she is so helpful when you are looking to book a holiday she really helps you find the perfect holiday for you and your family I would really recommend that you go in and book your holidays with them you won't be disappointed I go to the hays shop in ellesmere port
2 August 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your lovely review!
Always love seeing you and chatting!
Looking forward to booking the next holiday for you!
Kat :)
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave me a review!
So glad we got the holiday you were after
Poppy :)
The staff are fantastic and so helpful.
The staff are fantastic and so helpful.
Whatever the question they no the answer or if not will find out for you.
Kat is excellent at her job and so friendly.
4 August 2026
Reply from Hays Travel - Ellesmere Port
Lovely seeing you again and thank you for booking with me again!
Can't wait to see you for the next one!
Kat :)
Yet another great experience booking…
Yet another great experience booking are next holiday staff were knowledgeable in what we wanted Thank-you Rebecca 2 for doing all the paperwork we only want in to enquire about it and within 20 minutes we had booked thank you all a credit to hays
29 July 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words!
Loved seeing you again, can't wait to hear all about your cruise!
Thanks
Rebecca:)
Girl are so helpful in the Hayes shop…
Girl are so helpful in the Hayes shop can’t do enough for you
25 July 2026
Reply from Hays Travel - Ellesmere Port
Roberta capewell,
Thank you for your fantastic 5-star review!
I am so glad we got the holiday you were after in the end
Kind Regards
Rebecca
Rebecca was very helpful and answered…
Rebecca was very helpful and answered all my questions
24 July 2026
Reply from Hays Travel - Ellesmere Port
Jane,
Thank you for your wonderful review!
I am so pleased we got you the holiday you were after
Kind Regards
Rebecca
All the staff are really lovely and…
All the staff are really lovely and very knowledgeable
21 July 2026
Reply from Hays Travel - Ellesmere Port
Thank you for you kind words
So glad we got the holiday you wanted!
Hollie :)
Kat was superb in helping us out we had…
Kat was superb in helping us out we had a complicated booking and kat was brilliant in sorting it out for us sorry for any stress we caused you kat but so pleased we got it sorted thanks again
19 July 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your lovely review!
It wasn't complacated at all and we got there in the end!
Can't wait to hear all about it when you are back
Kat :)
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words!
Loved talking to you about all the Greek islands, can't wait to hear about this trip when you get back.
Kat :)
Excellent service as always
The service we received from Hayes travel, Ellesmere Port is always brilliant.Kat was great in arranging our next trip abroad, she really is an asset to the company
13 July 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words!
Love seeing you and your wife and our chats we have!
Can't wait to see you for your next holiday!
Kat :)
Travel advisor Poppy made booking our…
Travel advisor Poppy made booking our holiday hassle free from finding the Ideal flights and hotel to arranging our travel cover and currency. We highly recommend Hays Tavel Ellesmere port 👍.
11 July 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words.
I'm so glad we got the deal you wanted!
Thank you
Poppy :)
All staff friendly & helpful made…
All staff friendly & helpful made booking holiday so easy.
28 June 2026
Reply from Hays Travel - Ellesmere Port
Thank you for your fantastic 5-star review!
I'm so glad we got the deal you were after.
Tilly :)
Reply from Hays Travel - Ellesmere Port
Thank you for choosing Hays Travel Ellesmere Port for your holiday!
I really enjoyed our chat and can't wait to hear all about your upcoming holiday!
Poppy :)
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