Caitlin is amazing, she manages to get me very complicated bookings sorted everytime, I need help. She always goes over & above to get exactly what I need. Very proffessional, friendly & approachable.... See more
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See what reviewers are saying
Went into Hays Travel to book a villa holiday for 2027 and Victoria was very helpful. We knew the area we wanted to go had a look at a couple of villas that were available and decided on the one we wa... See more
Company replied
Needed information towards booking a Cruise to Japan / Korea. Was dealt with so well lots of information and help and guidance. Paperwork as usual fantastic. On my last trip everything went amazin... See more
Company replied
Victoria was brilliant. She took time to find us the perfect deal and she was really well informed. She gave us lots of information we wouldn’t have otherwise got if we booked online and I felt it was... See more
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Company details
- #20 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #3 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
101-103 High Street, FK1 1ED, Falkirk, United Kingdom
- 01324278569
4.9
Excellent
928 reviews
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Exemplary new booking with Hays
Caroline was efficient in guiding me through the booking process for an Emerald river cruise in 2027. Flight arrangements were explained with a good understanding of our requirements. Special discounts were included in the costing.
22 April 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Self catering holiday
Staff were great we were supporting 2 gentleman with learning difficulties to book their first holiday abroad. They went above and beyond to ensure that they got the right accommodation central to activities to meet their needs. Made them feel so welcome.
24 April 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Great expertise and efficiency…
Great expertise and efficiency conducted in a very user friendly manner.
Victoria is excellent.
22 April 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Very professional and helpful
Very professional and helpful
Staff very polite and knowledgeable
Would recommend them .
13 April 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Ava was just great at her job
Ava was just great at her job , not only did she provide the best service I have had in a travel agent shop she also managed to save my money on my holiday.
She was great , she explained everything very well and was able to get everything I needed very quickly too.
Fuve stars
18 April 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Great information out in 10mins got…
Great information out in 10mins got what I needed thanks
17 April 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Aiden was extremely…
Aiden was extremely professional,respectful and helpful when we called in yesterday.He made the process of booking a holiday very easy and took time to make sure we got what we wanted.
15 April 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Helpful and experienced staff, though a little cold.
Margaret was very helpful in giving us all the information we needed to make up our minds, we chose a river cruise and look forward to going away.
The only down side to the experience was that the heating was not working, very cold for customers and staff.
14 April 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 4* review. I appreciate your feed back on the heating and I've flagged this up with our head office.
Excellent staff and explained things…
Excellent staff and explained things well and got us a good deal
14 April 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Friendly welcoming staff and booking…
Friendly welcoming staff and booking process was easy and straight forward.
5 April 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
The 2 that served us was very nice ,was…
The 2 that served us was very nice ,was able to answer all my questions etc
12 April 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Lovely helpful staff
Guy. Was freindly. Helpful. Want with place we thought looked good. He explained was no for families
Found us a better place. Took time
12 April 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
They were very helpful as we have never…
They were very helpful as we have never been on a cruise they went through it all before we booked
10 April 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Great deals, excellent staff.
Great deals, assistant Aiden was really good, so helpful, in fact all the staff I have dealt with have been good. So helpful, would not go any other place.
8 April 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Tried different ways to book to Disney…
Tried different ways to book to Disney Land Florida and got a deal and staff were nice and helpful
31 March 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Smooth and effortless.
We new the hotel and date prior to our visit, also the cost of the holiday which we found on the internet.
We completed all holiday details and arranged car parking at the airport in quick time. The purchase was painless due to the help given by your assistant.
4 April 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Very helpful and friendly consultant.
Very helpful and friendly consultant.
Time taken to help get the holiday we were after.
4 April 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
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