Charmaine has been very helpful and patient with our booking. Thank you so much. Would highly recommend and will be a returning customer.
Location
Switch locationUnit 33, Fareham Shopping Centre, 79 West Street, PO16 0AP Fareham, GB
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See what reviewers are saying
We used Hays travel before, The staff are very helpful, this time Gillian was very good in sorting out our ho9liday for next year. Would always recommend them
Always a great experience at Hays Travel in Fareham! We won’t use anyone else. All the staff are friendly and helpful and very knowledgeable about all aspects of travel. And any issues that usually co... See more
Company replied
This was indeed a great holiday. Life aboard the Fred Olsen Borealis was full of excitement, good food and entertainment. Peter in the Fareham branch did us proud. Well done.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 33, Fareham Shopping Centre, 79 West Street, PO16 0AP, Fareham, United Kingdom
- 01329 732025
4.9
Excellent
999 reviews
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Derick has always been fantastic and…
Derick has always been fantastic and very thoughtful through the whole process of booking our holiday
4 March 2026
Reply from Hays Travel - Fareham
Thank you for your kind words. It was an absolute pleasure. I really do hope you have a great time after world events affected your original plans.
Charmaine has been extremely helpful.
21 February 2026
Reply from Hays Travel - Fareham
Good morning, and thank you so much for your kind review! I really am grateful :) See you again soon! Charmaine
Very knowledgeable staff
Very knowledgeable staff member, Amy explained everything clearly and was able to answer all our questions
27 February 2026
Reply from Hays Travel - Fareham
Hi Ian, thank you for leaving such a kind review! We really appreciate it! :)
Quick ,friendly and professional
20 February 2026
Reply from Hays Travel - Fareham
Thank you for your kind words. Im sure you will have an amazing time on holiday. Best Regards Derek
Very friendly knowledgeable staff who…
Very friendly knowledgeable staff who took there time and did there upmost to help us a very good service
27 February 2026
Reply from Hays Travel - Fareham
Thank you for taking the time to leave us a review we really appreciate this :)
Welcome and friendly as always
Welcome and friendly as always, Gillian was a joy to deal with, sorting the holiday and ensuring we got the best deal possible.
25 February 2026
Reply from Hays Travel - Fareham
Thank you so much for your lovely words! It truly means a lot to hear that you had such a positive experience.
I’m so pleased I could help you find the perfect holiday and secure a great deal for you — that’s always my goal! It was an absolute pleasure working with you, and I’m so excited for your trip.
If you need anything at all before you travel (or when you’re ready to plan the next one!), I’m always here to help.
Warmest wishes,
Gillian
Safari booking
Gillian was very helpful and patient with ensuring everything was booked and at the price we wanted. Always kept us updated which was great.
26 February 2026
Reply from Hays Travel - Fareham
Thank you so much for your kind review! I’m really pleased I could help and keep everything updated for you along the way.
I truly appreciate your feedback and hope you have a wonderful trip. If you need anything else before you travel, just let me know.
Many thanks,
Gillian
Worry free holiday booking
Have booked our holidays on line over the last few years so it was lovely to have Derek at Hays travel to do it all for us.He was very friendly and able to guide us through the booking process and giving us ideas about future holidays.
18 February 2026
Reply from Hays Travel - Fareham
Thank you for your kind words. It was an absolute pleasure to help you secure your holiday. You will have a great time.
Yippee 3We went back and sought out Peter to…
We went back and sought out Peter to help us book further holidays.
17 February 2026
Reply from Hays Travel - Fareham
Thank you so much for coming back to see us again — it really does mean a great deal.
I’m absolutely delighted that you chose to return and asked for me personally to help with your next holidays. That level of trust and loyalty is something I truly appreciate.
We’re already looking forward to helping you with your future adventures.
Kind regards,
Peter
Having someone who knew what they were…
Having someone who knew what they were doing and getting me a good deal
24 February 2026
Reply from Hays Travel - Fareham
Good afternoon Mrs Young - thank you so much for taking the time to leave us a 5* review, we really are grateful! I am so pleased we could get you a good deal on your flights :) Have a great time! Charmaine
An excellent customer experience
An excellent customer experience with Gillian, very polite and knowledgeable. Left the branch very happy with a very good price.
24 February 2026
Reply from Hays Travel - Fareham
Thank you so much for your lovely review! I’m really pleased to hear you had a great experience and left the branch happy.
I truly appreciate your kind feedback and was glad I could help. If you need any assistance in the future, please don’t hesitate to get in touch.
Many thanks,
Gillian
For independent travel Hays are good value
Jamie Lee who looked after our strange request which she did and found out and helped sort out problems with the Eurostar and made good constructive suggestions. As independent travellers we find Hays a very good company and the Fareham people a very friendly group of people who have always made us feel welcome. But we feel that we would like Hays nationally to improve the selection of hotels for elderly and disabled people. You also need to improve access to Rail Journeys throughout the world but mainly in Europe. Once again Fareham has become a wonderful office to book holidays. Thanks to all of you for your wonderful attention to our needs.
Peace and All Joy
John and Esme Vivian ofs
21 February 2026
Reply from Hays Travel - Fareham
Thank you for taking the time to leave us a review we really apprciate this!! we will take on board your feed back regarding the rail and feed this back :)
Amazing service by the girls and boys…
Amazing service by the girls and boys in the shop
Always a pleasure to go back there
23 February 2026
Reply from Hays Travel - Fareham
Thank you for taking the time to leave us a review we really appreciate this :)
Reply from Hays Travel - Fareham
Hi Steve thank you for leaving a review! It is much appreciated :)
Felt welcomed from the moment we walked in..
Felt welcomed from the moment we walked in.
Ellie was very knowledgeable and made us feel at ease, didn't rush us. She had loads of tips that I wouldn't of thought of.
Can't wait to go on holiday.
15 February 2026
Reply from Hays Travel - Fareham
Hi Amanda! Thankyou so much for leaving me such a lovely review! I am sure you will all have the most amazing time on your cruise, and hopefully my little insider tips make your trip even better!
Let me know if you have any more questions before you go :) Ellie
The guy helped us get our cruise sorted…
The guy helped us get our cruise sorted and was very helpful and pleasant
14 February 2026
Reply from Hays Travel - Fareham
Thank you for your kind words. Im sure you are looking forward to your cruise. You will have an amazing time.
Booking our Greek Island Holiday
Derek was very helpful and spent time explaining our holiday making our experience pleasant and easy to understand. We are looking forward to our holiday!
19 February 2026
Reply from Hays Travel - Fareham
Thank you for your kind words. Im sure you will have a fantastic holiday in beautiful Greece.
Very polite and efficient
12 February 2026
Reply from Hays Travel - Fareham
Thank you for taking the time to leave us a review we really appreciate this
Booking short notice
Jamie-Lee was very helpful with booking a cruise for just me, as I did not want to go on a large ship also wanted it in a couple of months time. this she managed always making sure that I was ok with what was being booked. Would go back to them anytime for holiday advice. Mrs V James
18 February 2026
Reply from Hays Travel - Fareham
Thank you for your kind words and for taking the time to leave us a review we really apreciate this :)
Reply from Hays Travel - Fareham
Good morning Julie! Thank you so much for taking the time to leave a 5* review - I really am grateful :) See you again soon! Charmaine
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