Great service from everyone at hays travel, book with them for every holiday and never had an issue, will contact your hotel directly for you so no need to worry about unexpected issues when you arriv... See more
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See what reviewers are saying
Excellent customer service from Natalie at Forestside Office. Took slot of time with us and listened to our needs. Was so helpful with information and recommendations. We had visited out agent... See more
Company replied
I contacted for help booking a girls trip with specific requirements. Natalie (Forestside store) was extremely helpful. Gave lots of options that suited and some variations. Natalie made the process s... See more
Company replied
The Hays rep,Eoin,listened to my enquiry and made the booking at the hotel and dates I required.He did so in a very professional manner.I didn't have the Jet 2 discount voucher with me and he provide... See more
Company replied
Company details
- #20 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, United Kingdom
- 02892290228
4.9
Excellent
755 reviews
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5 STAR..
5 STAR...
I always travel through Hays Travel..
FORESTSIDE......
All the staff are absolutely amazing...
So friendly and all of them..
Go out of there way to accommodate..
Thank you once again..
For all your kindness towards me...
SIMPLY THE BEST!!!!!!!
8 February 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Great customer service.
I've dealt with hays for a number of years for holidays. The staff are knowledgeable friendly and have my best interests at heart.Ive been looked after by Natalie and I seek her out when I go into the shop.shes very good at suggestions and adapting dates and hotels to suit my needs.cant recommend them highly enough.
30 January 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Staff are so friendly and helpful
Staff are so friendly and helpful, they are willing to help each other to get you the best deal. Amazing, Hays, Forest Side/Downpatrick are the only way to travel
6 February 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
The staff very helpful and patient
The staff very helpful and patient. Nothing was too much for them.
3 February 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
It was very helpful
24 January 2026
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
very friendly and informative travel agency
Rebecca was very informative and helpful!
She answered all my questions.
Would definitely book again with her.
2 February 2026
Reply from Hays Travel - Forestside
We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear that you found Rebecca helpful and informative.
Hays Travel Forestside
Well informed and very helpful staff.
Well informed and very helpful staff.
Able to talk to staff face to face at local office/ shop.
25 January 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Didn't know what i really wanted
Didn't know what i really wanted, Jenna ask a few questions and gave me a couple of options, all together i was in and out of the shop 3 times that day, the lady beside jenna helped me on my second visit i think her name was Natalie, I'm a man of 66 years and not always comfortable going in to speak to new people.Both ladies were great and informative they are a credit to your team, I'm booked and counting down the day's many thanks
29 January 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Reply from Hays Travel - Forestside
We appreciate you sharing, we are so happy Aleisha took her time and was friendly during your visit with us.
Hays Travel Forestside
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
A very helpful and informative…
A very helpful and informative experience.Staff pleasant and patient in considering all our demands. Came away feeling very satisfied and looking forward to our holiday.Good to be able to talk face to face with someone instead of pressing buttons.
Thank you.
24 January 2026
Reply from Hays Travel - Forestside
Frances,
We appreciate you sharing your positive experience. We're so glad that our staff were helpful and patient while assisting you. Thank you for your kind words, and we hope you enjoy your holiday!
Hays Travel Forestside :)
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
I always go to see Natalie
I always go to see Natalie. She is amazing. The whole team are so helpful. Wouldn’t go anywhere else.
23 January 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
I always book with hays travel because…
I always book with hays travel because they are so reliable,and the shop assistants are so pleasant and very helpful. Keep up the good work.
22 January 2026
Reply from Hays Travel - Forestside
Sean,
We appreciate you choosing us for your bookings because of our reliability and helpful team. We're happy to hear that you find our shop assistants pleasant.
Hays Travel
Jake at Hays Travel Forestside was…
Jake at Hays Travel Forestside was patient, professional and did his best to cater for our needs.
22 January 2026
Reply from Hays Travel - Forestside
Thank you for the kind feedback :)
Since Hays travel arrived at Forestsi…
Since Hays travel arrived at Forestsi we have always found a welcome smile from all the staff. We have found a special person in Natalie who goes to great lengths to find the right holiday for all her customers.
21 January 2026
Reply from Hays Travel - Forestside
Brian Mckenna,
We appreciate you sharing your kind words about our team's service. It's great to hear that you've consistently received a warm welcome and that a member of our team has been so helpful in finding the perfect holidays.
Hays Travel
We have been going to Hays Travel from…
We have been going to Hays Travel from it open at Forestside and to Thomas Cook before that and we have always had great help. Natalie is great nothing is to much trouble she takes her time to explain every thing. All the people who work there are very friendly.
11 January 2026
Reply from Hays Travel - Forestside
John,
We appreciate your continued loyalty and are so glad to hear that you've consistently received great help from our team. We're happy that our team members are friendly and helpful!
Hays Travel
Very helpful staff.
8 January 2026
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Natalie helped me with my travel plans…
Natalie helped me with my travel plans and kept me up to date with everything
7 January 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
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