We found that Hannah at Hays Travel at Gainsborough really listened to our requests. She gave good advice, came up with some quotes we were happy with but then after we did some research, we changed... See more
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Location
Switch locationBeaumont Street, Unit 13A, Marshalls Yard, DN21 2NA Gainsborough, England, GB
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See what reviewers are saying
We booked with Hays Travel Gainsborough for the first time this year and have just booked again for 2027. Alice is great, listens to your requests and comes up with the perfect holiday. I would have n... See more
Excellent service from friendly, helpful and knowledgeable staff. I went in knowing the holiday i wanted and was able to get a discount which i wasn't expecting. Staci also sorted out passenger as... See more
Company replied
On walking into the store we were greeted by warm friendly staff. Staci dealt with our initial enquiry and was really helpful. When we received our quote and returned to the store we were met by Hanna... See more
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Beaumont Street, Unit 13A, Marshalls Yard, DN21 2NA, Gainsborough, England, United Kingdom
- 01427333025
4.9
Excellent
405 reviews
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Reply from Hays Travel - Gainsborough
Thank you for your review. We hope you have a lovely holiday :)
Helpful, happy, holiday people
We are always greeted with a welcoming smile and any questions are skillfully answered.
Our entire booking experience was dealt with patience and professionalism.
Advice on skincare, clothing and useful accessories for our destination were freely offered.
Once we'd booked we were able to access a preferable rate for our holiday currencies from the bureau de change at the rear of the shop.
Thanks again to Ashley and her team.
9 July 2026
Reply from Hays Travel - Gainsborough
Thank you for your lovely review! We really appreciate your kind words and hope you have a fantastic holiday! :)
Reply from Hays Travel - Gainsborough
Thank you for this lovely review :) We wish you a wonderful holiday.
In store staff always friendly and…
In store staff always friendly and helpful. Nothing is too much trouble for them.
6 July 2026
Reply from Hays Travel - Gainsborough
Thank you for taking the time to write this lovely review. :) We hope you have a fantastic holiday
Hannah was very knowledgeable and…
Hannah was very knowledgeable and professional and guided me through the booking process effortlessly. A very enjoyable experience 😊
28 June 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review! We are so glad you had a great experience and we will make sure this gets pasted onto Hannah
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review :)
Reply from Hays Travel - Gainsborough
Thank you for the lovely words. We will pass this on t Chloe. We hope you have a lovely holiday.
Alice was very patient and helpful with…
Alice was very patient and helpful with a friendly manner
18 June 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review :)
Staff extremely friendly and welcoming…
Staff extremely friendly and welcoming also had fun . Hannah was very professional and gave really great advice on our booking. Looking forward to our holiday.
14 June 2026
Reply from Hays Travel - Gainsborough
Thank you for your lovely review! We're delighted to hear you had such a positive experience. Hannah will be thrilled to know her advice was helpful. We hope you have a fantastic holiday :)
Alice was very helpful and knew the…
Alice was very helpful and knew the area we are going
7 June 2026
Reply from Hays Travel - Gainsborough
Thanks for taking the time to leave a review. We truly appreciate your support!
Chloe was superb from start to finish
Chloe was superb from start to finish. We felt confident in her ability to listen to all of our requests and are now looking forward to our holiday.
7 June 2026
Reply from Hays Travel - Gainsborough
Thank you for your kind feedback! We're delighted to hear you had a great experience.
First Class Service.
Very helpful, friendly and looked for what we wanted for the cruise. Came out smiling as we booked a cruise that we wanted. Will definitely use Hays Travel again and recommend it to family and friends.
29 May 2026
Reply from Hays Travel - Gainsborough
Thank you for your wonderful review! We're delighted to hear that our team was able to help you find the perfect cruise and make the booking process enjoyable. We appreciate your recommendation and look forward to helping you and your family with your future travel plans. Have an amazing cruise!
The service given was professional
The service given was professional, the staff were very knowledgeable and helpful.
5 June 2026
Reply from Hays Travel - Gainsborough
Thanks for taking the time to leave a review. We truly appreciate your support!
Our Happy place whole experience w
The whole experience was very good, we got the holiday that we wanted and we are very happy
28 May 2026
Reply from Hays Travel - Gainsborough
Thank you for your kind review! We're so pleased to hear that you found the experience very good and that we were able to help you book the holiday you wanted. We hope you have a fantastic trip and look forward to helping you again in the future! ☀️😊
Reply from Hays Travel - Gainsborough
Thanks for taking the time to leave a review. We truly appreciate your support!
Cruise booking with Hays
First time using Hays and was very pleased, Ashley was the lady who looked after us.
We never felt rushed.
Ashley took our details and provided choices based on what we were looking for.
Everything was explained clearly.
Good advice was provided.
The booking experience was very good indeed, Ashley took the time to input our Peninsular club details which secured an extra £110 on board spending money on the P&O cruise we booked.
Ashley set a reminder on her system to book our coach transfers, reminder for final payment, check us in nearer the time.
Very pleased indeed, Hays will be our go to agent from now on.
30 May 2026
Reply from Hays Travel - Gainsborough
Thank you for your lovely review! We're delighted to hear that Ashley provided such a helpful and relaxed booking experience. We appreciate your kind words and look forward to helping you plan many more holidays in the future! 😊🚢
Reply from Hays Travel - Gainsborough
Thank you for your kind feedback! We're delighted to hear you had a great experience.
The service is always friendly
The service is always friendly, knowledgeable and helpful. Staci, Sophie and Hannah are great to deal with and are very professional.
21 May 2026
Reply from Hays Travel - Gainsborough
Thank you for your kind feedback! We're delighted to hear you had a great experience
Found a offer in window that we…
Found a offer in window that we liked,half an hour later Alice had us all sorted and booked,great service,super staff,very friendly.
20 May 2026
Reply from Hays Travel - Gainsborough
Thank you for taking the time to write this lovely review :) We will be sure to pass this onto Alice.
Hannah at the Gainsborough branch…
Hannah at the Gainsborough branch couldn’t have been more lovely. She was very helpful and friendly. We booked our honeymoon and she went the extra mile to sort out everything we asked for. Excellent service.
23 May 2026
Reply from Hays Travel - Gainsborough
Thank you for taking the time to write this lovely review :)
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