We found that Hannah at Hays Travel at Gainsborough really listened to our requests. She gave good advice, came up with some quotes we were happy with but then after we did some research, we changed... See more
Company replied
Location
Switch locationBeaumont Street, Unit 13A, Marshalls Yard, DN21 2NA Gainsborough, England, GB
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Excellent service from friendly, helpful and knowledgeable staff. I went in knowing the holiday i wanted and was able to get a discount which i wasn't expecting. Staci also sorted out passenger as... See more
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On walking into the store we were greeted by warm friendly staff. Staci dealt with our initial enquiry and was really helpful. When we received our quote and returned to the store we were met by Hanna... See more
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We are always greeted with a welcoming smile and any questions are skillfully answered. Our entire booking experience was dealt with patience and professionalism. Advice on skincare, clothing a... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Beaumont Street, Unit 13A, Marshalls Yard, DN21 2NA, Gainsborough, England, United Kingdom
- 01427333025
4.9
Excellent
404 reviews
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What a great team
What a great team. Spent an hour and a half helping me and my family book 2 holidays. Nothing was too much trouble and spent time with us looking for what we want finding us the best deal. Thank you for all your help.
15 September 2025
Reply from Hays Travel - Gainsborough
Thank you for this review! We hope you have a great holiday and we are happy that we have found your next exciting adventure! Hope to see you again soon!
Reply from Hays Travel - Gainsborough
Thank you for your lovely review! We hope that you have a great holiday and can't wait to see you in store again soon :)
Why do it yourself
Friendly and experienced staff lovely clean environment and nothing was to much trouble
16 September 2025
Reply from Hays Travel - Gainsborough
Hi Geoff, thank you for your lovely review! We hope that you have a lovely time and hope to see you in store again soon!
Excellent experience to book a cruise
Our over all experience was excellent. Greeted with a smile. Advised and guided through the information we needed to book our holiday.
9 September 2025
Reply from Hays Travel - Gainsborough
Oooo! A cruise! How exciting! We will always help you, that's what we are here for. Thank you for the lovely review, it is very much appreciated.
Very helpful ,experienced and…
Very helpful ,experienced and knowledgeable,fast and efficient
7 September 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review! We will see you very soon to book the next holiday ;)
We’ve used Hays a couple of times now
We’ve used Hays a couple of times now. Both times we’ve been met with helpful and friendly staff who go above and beyond to try to find exactly what you’re looking for. It’s a very personal service which we think is amazing!
8 September 2025
Reply from Hays Travel - Gainsborough
Thank you so much ffor your kind words! We really appreciate it and hope that you have a lovely time.
The staff were very helpful in helping…
The staff were very helpful in helping me plan me holiday
6 September 2025
Reply from Hays Travel - Gainsborough
Thank you for your kind words! The team here at Hays Travel Gainsborough hope that you have a lovely time.
Spot on mates as always
Spot on mates as always. That's why we use you every time. Never a problem always sorted. We can rely on you. Thank you
3 September 2025
Reply from Hays Travel - Gainsborough
thank you for your lovely review Keith :) - Sophie
Friendly staff nothing to much trouble
Friendly staff nothing to much trouble, talked through everything and we left with a high holiday feeling
1 September 2025
Reply from Hays Travel - Gainsborough
Thank you for your lovely review Mr Beard. I will pass this on to Millie. We hope you have a lovely holiday (:
Excellent service throughout
Excellent service throughout, very polite and friendly staff, thankyou
26 August 2025
Reply from Hays Travel - Gainsborough
Thank you very much for your lovely review. We will be sure to pass on your review to Chloe. From us all at Hays Travel Gainsborough we wish you a fantastic holiday.
Reply from Hays Travel - Gainsborough
Thank you so much for your kind words, the team here at Hays Travel Gainsborough hope that you have a lovely holiday!
Reply from Hays Travel - Gainsborough
Thank you so much for your comment! All of us at Hays Travel hope you have a fantastic holiday! We can't wait to hear all about it!
Highly recommend
Robyn was amazing with us. Ash was also exceptional with her help and support. Highly recommend.
17 August 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your kind words and we hope you have a lovely holiday. We can't wait to hear all about it. Have fun :)
The staff were friendly knowledgeable…
The staff were friendly knowledgeable and made booking the holiday an enjoyable experience.
9 August 2025
Reply from Hays Travel - Gainsborough
Thank you for the lovely comments and we looking forward to seeing you again in the future :)
Reply from Hays Travel - Gainsborough
Hi Mei, thank you so much for your lovely review!
We hope you have a wonderful holiday and hopefully see you again soon to book the next one! (:
Went to the Scunthorpe branch and got…
My parents went to the Scunthorpe branch and got spoke to by the manger who works at gainsbrough branch (Ashley) she helped me with discusing the place I wanted to visit and gave me some brochures she said she would help get a better deal and ring me back in a couple of days never heared anything back tried ringing and left and email no response what so ever . Then I rang again and got spoken to by a man I complained about the way she has left things and he even said no comment about her too!
9 August 2025
Unprompted review
Reply from Hays Travel - Gainsborough
Good afternoon,
Sorry you feel you have to write this and we do apologize that you feel you had no response. There was an email sent out to yourself on Tuesday with an updated quote for your holiday. Ashley had been passed a message from a gent at Scunthorpe and left a voicemail to contact her.
We are so sorry for any mix up that may have happened but please contact us at Gainsborough on 01427333025 or pop into the Scunthorpe branch as everything that ws spoke about is recorded on their system.
Please don't hesitate to get in touch with either branch who will be more than happy to help your parents.
I was greeted by Millie who was very…
I was greeted by Millie who was very pleasant and welcoming.
After a short discussion about where and when I wanted to go to in Crete she shorted out two ideal hotels.
The booking process was straight forward and a pleasant experience.
The shop had a very nice atmosphere.
14 August 2025
Reply from Hays Travel - Gainsborough
Thank you for leaving a warming review for us. We are thrilled to read that you had a pleasant experience and look forward to helping you in the future.
We were made welcome from the second we…
We were made welcome from the second we walked in and Millie gave us all the info we needed and booked everything we needed great experience
3 August 2025
Reply from Hays Travel - Gainsborough
Thank you for your lovely review Donna. I will pass this on to Millie. We hope you have a lovely holiday (:
Booked a holiday to Greece yesterday
Booked a holiday to Greece yesterday. Over the phone which I have never ever done before. It was so easy. Hannah was so helpful and I can’t recommend her enough.
9 August 2025
Reply from Hays Travel - Gainsborough
Thank you for your lovely review Paris! We are very happy to hear you had great customer service, we will make sure your review gets back to Hannah. We hope you have a fabulous holiday! (:
Reply from Hays Travel - Gainsborough
Thank you Lynne for your lovely review :) I will pass this onto Hannah. The team at Gainsborough wish you a fabulous holiday :)
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