Absolutely fantastic service from start to finish! I couldn’t be happier with the help and support I received. Gemma was incredibly friendly, professional, knowledgeable, and went above and beyond... See more
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Gemma, once again has made holidays easy. I wanted a short few days break before I went to Turkey, found a perfect little resort in Majorca for me, plus the flights to make sure I could get to my tran... See more
Company replied
Outstanding travel consultant - Gemma has been an amazing support to us booking our trip to Montenegro. She is knowledgeable about the location, careful to match us to the right hotel giving all the... See more
Company replied
Our holiday to the Maldives was cancelled at the last minute, but we decided to go away anyway as we were already packed! ✈️ We gave Gemma our basic requirements and she found us an amazing deal at... See more
Company replied
Company details
- Travel agent
- also in
- Cruise agency
- Cruise Travel Agency
- Cultural tours provider
- Currency exchange service
- Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Gemma Hancock, KW1, Keiss, Wick, United Kingdom
- 01955698580
4.3
Excellent
10 reviews
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Absolutely fantastic service from start…
Absolutely fantastic service from start to finish! I couldn’t be happier with the help and support I received. Gemma was incredibly friendly, professional, knowledgeable, and went above and beyond to make sure everything was perfect.
She made the whole process so easy and stress-free, and I felt completely confident knowing my trip was in such capable hands. Nothing was too much trouble, and her attention to detail was outstanding.
I would 100% recommend Gemma at hays travel to anyone looking to book a holiday or trip. An absolutely brilliant experience, and I will definitely be using her again for all my future travels! 🌍✈️☀️
6 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
What an absolute breeze
Gemma, once again has made holidays easy. I wanted a short few days break before I went to Turkey, found a perfect little resort in Majorca for me, plus the flights to make sure I could get to my transfer perfectly. Within I wanted to spend, loads of local amenities, bars and restaurants which is what I was looking for. All I had to do was pay and turn up. Completely stress free! Looking forward to booking another holiday through Gemma again soon! Couldn’t recommend doing holidays like this enough to anyone.
11 September 2026
Unprompted review
Reply from Hays Travel - Gemma Hancock
Thank you so much for taking the time to leave me such a lovely review! 🥰
I’m so pleased I could once again make booking your holiday an absolute breeze! ✈️☀️
Finding you the perfect little break in Majorca, with the right flights to make sure everything worked seamlessly with your onward plans, was a pleasure. I’m especially glad we managed to find somewhere within your budget with all the local amenities, bars and restaurants you were looking for.
That’s exactly what I want booking through me to feel like, you tell me what you’re looking for, I take care of the searching and organising, and you can simply pay and turn up! No stress, no endless searching and no worrying about whether everything fits together. ❤️
Thank you again for continuing to trust me with your holidays and for recommending my service. It really does mean so much to me, and I’m already looking forward to helping you plan your next trip! 🌍✈️
📧 gemma.hancock@hays-travel.co.uk
📞 01955 698580
📱 WhatsApp: 07352 457869
Gemma Hancock
Personal Travel Consultant | Hays Travel
Gemma is lovely & a fantastic travel agent!
We booked with Gemma for a holiday for 13 of us, she organised everything with no hassles at all and got us a great price! We have since booked another holiday with her, she is on the ball and very fast at replying to any queries! Definitely recommend booking with Gemma at Hays Travel!
20 April 2026
Unprompted review
Reply from Hays Travel - Gemma Hancock
Thank you so much for taking the time to leave me such a lovely review! 🥰
Organising a holiday for 13 people can definitely come with a few extra things to juggle, so I’m delighted I could take care of everything for you and make the whole process as hassle-free as possible! ✈️🌍
It means so much to me that you were happy with the price and service, and even more so that you’ve already trusted me to book your next holiday too! ❤️
Thank you for recommending me and for continuing to put your trust in me. I’m so grateful for every single booking and I’ll look forward to helping you with many more holidays to come! 💙✈️
📧 gemma.hancock@hays-travel.co.uk
📞 01955 698580
📱 WhatsApp: 07352 457869
Gemma Hancock
Personal Travel Consultant | Hays Travel
I knew I wanted a holiday to Cape Verde…
I knew I wanted a holiday to Cape Verde and that was it.
Gemma was so knowledgeable and gave plenty options. Was never a bother to explore other avenues when I was weighing up options
Delighted with the service and will 100% be returning
1 September 2026
Unprompted review
Reply from Hays Travel - Gemma Hancock
Thank you so much for taking the time to leave me such a lovely review! 🥰
I’m so glad I could help you find the right holiday to Cape Verde! 🇨🇻✈️ Sometimes knowing where you want to go is the easy part, and then there are so many options to consider! I’m always more than happy to explore different hotels, board bases and options with my customers until we find something that feels just right for them.
It was an absolute pleasure helping you, and I’m delighted you were so happy with the service. ❤️
Thank you for putting your trust in me, and I’ll look forward to helping you plan your next holiday! 🌍✈️
📧 gemma.hancock@hays-travel.co.uk
📞 01955 698580
📱 WhatsApp: 07352 457869
Gemma Hancock
Personal Travel Consultant | Hays Travel
Outstanding travel consultant
Outstanding travel consultant - Gemma has been an amazing support to us booking our trip to Montenegro. She is knowledgeable about the location, careful to match us to the right hotel giving all the treats and luxuries we like. Gemma goes the extra mile to make our trip the very best it could be. Would never book with anyone else.
7 September 2026
Unprompted review
Reply from Hays Travel - Gemma Hancock
Thank you so much for taking the time to leave me such a lovely review! 🥰
It’s always such a pleasure helping you both with your holidays, and I’m so glad I could help find the right hotel in Montenegro to suit exactly what you were looking for. 🇲🇪✈️
I love getting to know what my customers enjoy and making sure all those little details, treats and luxuries are just right, so hearing that you feel I go the extra mile really does mean so much to me. ❤️
Thank you for continuing to trust me with your holidays and for your kind words and support. It honestly means the world to me, and I’m so grateful to have such wonderful customers! 💙
I’m already looking forward to helping you plan your next trip! 🌍✈️
📧 gemma.hancock@hays-travel.co.uk
📞 01955 698580
📱 WhatsApp: 07352 457869
Gemma Hancock
Personal Travel Consultant | Hays Travel
5x all the way i have booked with Gemma…
5x all the way i have booked with Gemma once before and was so happy that she got me and my partner a great deal for next year to benidorm from the initial booking right through to payment even the extras of special assistance my nut allergy all taken care off I cant recommend Gemma enough her 100% customer satisfaction given everytime she deserves to be acknowledged in her field of work 😊
19 September 2026
Reply from Hays Travel - Gemma Hancock
Thank you so much for leaving me another lovely review, Chris! 😊
It honestly means more than you know, and I’m so grateful that you’ve chosen to book with me again.
It’s been an absolute pleasure looking after your Benidorm holiday from the initial booking right through to getting all the additional arrangements in place for you.
I’m so pleased I could make sure everything was noted, including your special assistance and nut allergy, so you can look forward to your holiday knowing everything has been taken care of.
Thank you again for your continued support, your kind words and for recommending me. Having customers return to me and trust me with their holidays is exactly why I love what I do. ❤️
I can’t wait for you and your partner to enjoy Benidorm next year! ☀️🌴
Gemma Hancock
Personal Travel Consultant
Hays Travel
📞 01955 698580
📱 WhatsApp: 07352 457869
📧 gemma.hancock@hays-travel.co.uk
South Korea Trip
Messaged Gemma about booking my dream holiday to South Korea
and was such an easy, straight forward process! She made sure to include the details I wanted and offered ideas! Was absolutely the trip of a lifetime and I will definitely be back to book more holidays!🙌
16 March 2026
Unprompted review
Reply from Hays Travel - Gemma Hancock
Thank you so much for your lovely review! 🥰
It was such a pleasure helping you plan your dream trip to South Korea, and I’m absolutely delighted to hear that it turned out to be the trip of a lifetime! 🇰🇷✈️
I loved being able to help bring your ideas together, make sure all the details you wanted were included and add a few suggestions along the way. Knowing you had such an amazing experience makes it all worthwhile. ❤️
Thank you for trusting me with such a special trip, and I’ll definitely look forward to helping you plan your next adventure when you’re ready! 🌍✈️
📧 gemma.hancock@hays-travel.co.uk
📞 01955 698580
📱 WhatsApp: 07352 457869
Gemma Hancock
Personal Travel Consultant | Hays Travel
Last minute alternative
Our holiday to the Maldives was cancelled at the last minute, but we decided to go away anyway as we were already packed! ✈️
We gave Gemma our basic requirements and she found us an amazing deal at a fabulous hotel. She was professional, helpful, and nothing was too much trouble.
We’ll definitely be booking with her again — highly recommended!
3 March 2026
Unprompted review
Reply from Hays Travel - Gemma Hancock
Thank you so much for your lovely review! 🥰
I’m so glad I could help turn what could have been a very disappointing situation into an amazing last-minute getaway! ✈️🌴 It was an absolute pleasure finding you an alternative that suited your requirements, and I’m delighted you had such a fabulous time.
Thank you for trusting me with your holiday, and I’ll look forward to helping you plan your next adventure! 💙
📧 gemma.hancock@hays-travel.co.uk
📞 01955 698580
📱 WhatsApp: 07352 457869
Gemma Hancock
Personal Travel Consultant | Hays Travel
Cruise booking
This was our first cruise booking. It was very easy and it really felt like Gemma was looking out for us. She was very attentive and found us an excellent option that suited our requirements.
2 September 2026
Reply from Hays Travel - Gemma Hancock
Thank you so much for taking the time to leave such a lovely review!
I’m so pleased I could make your first cruise booking feel easy and stress-free, and it really means a lot to hear that you felt I was looking out for you throughout the process.
It was an absolute pleasure helping you find the right cruise to suit your requirements, and I’m so happy we found an option you’re excited about!
Thank you again for choosing to book with me, and I hope you have the most amazing first cruise. I can’t wait to hear all about it when you’re back!
Gemma
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