Siobhán was extremely helpful, patient and professional with my slightly 'complicated' booking - she did not rush me - thank you! I have always found all the staff friendly and patient with my queries... See more
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Sophie from glasgow branch was great told me everything i needed to know very pleasant girl ill definitely go back glasgow branch to book my holiday for next year 😆
Company replied
Always a great experience in Gordon street branch So friendly and helpful Makes booking a holiday a easy time Explain everything and answer any questions with great patience
Company replied
Hays in glasgow couldn't of been anymore helpfull they went over and above to help me and my partner They were patient and spent the time with my partner who has the attention span of a squirrel d... See more
Company replied
Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 Gordon Street, G1 3PU, Glasgow, United Kingdom
- 01413194933
4.9
Excellent
883 reviews
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Siobhán was extremely helpful
Siobhán was extremely helpful, patient and professional with my slightly 'complicated' booking - she did not rush me - thank you! I have always found all the staff friendly and patient with my queries.
2 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Assistant was very helpful
23 July 2026
Reply from Hays Travel - Glasgow
We truly appreciate you taking the time to share your positive experience, thank you!
Sophie from glasgow branch was great…
Sophie from glasgow branch was great told me everything i needed to know very pleasant girl ill definitely go back glasgow branch to book my holiday for next year 😆
30 July 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful review! We're so pleased to hear you had such a positive experience. We look forward to helping you book your next holiday.
Friendly reception listened to needs…
Friendly reception listened to needs clear recommendations well done
28 July 2026
Reply from Hays Travel - Glasgow
Thank you for your kind response! We appreciate your feedback
Always happy to go into this travel…
Always happy to go into this travel agants..... friendly , helpful staff .... excellent group..... and we will be back..... again .
21 July 2026
Reply from Hays Travel - Glasgow
Kenneth,
Thank you for your wonderful 5-star review! We are so pleased to hear that you find our staff friendly and helpful. We look forward to welcoming you back again soon!
Kind Regards
Hays Travel WhiteRose
booking holiday
slight misunderstanding with booking other than that every thing was fine staff very welcoming
25 July 2026
Reply from Hays Travel - Glasgow
HI Stewart! Thank you for taking the time to leave a review, we really appreciate your feedback, and apologies for the misunderstanding you had at the time of booking, we are glad everything went okay as I see my colleague has sorted it all out for you! We hope you have a wonderful holiday
Brilliant service as usual
Brilliant service as usual from hays and Sarah who searched online for nearly an hour to find a holiday and price i was happy with
24 July 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful feedback! We are so pleased to hear that you received brilliant service and that our team was able to find the perfect holiday and price for you. We appreciate your kind words!
Always a great experience in Gordon…
Always a great experience in Gordon street branch
So friendly and helpful
Makes booking a holiday a easy time
Explain everything and answer any questions with great patience
22 July 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful feedback! We are so pleased to hear that our team in the Gordon Street branch made booking your holiday an easy and pleasant experience. We truly appreciate your kind words.
This company is amazing they book my…
This company is amazing they book my holiday to turkey last November. Highly recommend
11 November 2025
Reply from Hays Travel - Glasgow
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service helpful and that we could assist you smoothly with your booking. We appreciate your recommendation!
Great staff and very friendly at both…
Great staff and very friendly at both Glasgow and Dunoon
20 July 2026
Reply from Hays Travel - Glasgow
Thank you so much for your kind review! It is much appreciated.
Little inspiration gos a long way
Never book elsewhere,our travel coordinator Karen is 1st class knows her stuff always friendly and helpful in finding just what we require at the time beach holiday or cruise no matter what could not recommend her or company highly enough
10 July 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive such excellent service and that we could help you find the perfect holiday.
I have always used Hay’s Travel for…
I have always used Hay’s Travel for booking a holiday as I find them to be so helpful and informative.
The agent that dealt with us was Sara she knew a lot about the resort and hotel we chose and I find that reassuring.
12 July 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful review! We are so pleased to hear that you found our team helpful and informative. It's great to know that our agent's knowledge of the resort and hotel was reassuring.
Highly recommend
Very friendly easy to talk to full of information. She took the time to listen to my needs and help me through the booking process with ease. Highly recommend booking here.
9 July 2026
Reply from Hays Travel - Glasgow
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service helpful and that we could assist you smoothly with your booking. We appreciate your recommendation!
Patience and helpfulness.
2 July 2026
Reply from Hays Travel - Glasgow
Thank you for your kind review, we really appreciate your feedback!
Reply from Hays Travel - Glasgow
Thank you for your wonderful review! We're so pleased to hear that you found our staff to be helpful and that your experience was hassle-free.
Great staff so helpful and…
Great staff so helpful and patient..good prices and good all round service..keep up the great work
6 July 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our team and that you found our service to be excellent. We truly appreciate you taking the time to share your thoughts.
Not received any of my documents yet…
Not received any of my documents yet hotel accommodation transfer I booked extra bag for coming back no paperwork for that
29 June 2026
Reply from Hays Travel - Glasgow
Hi Mohammed,
Thank you for your booking with us! I can see on your file we emailed your documentation on the date you booked 28/06/2026 at 13:31pm as per our telephone conversation we advised you would receive your vouchers and tickets two weeks prior to travel as this is when the supplier sends them to us. We advised your online check in opens on the 22nd July and we do have a call back in place to get in touch so we can get your passport details.
If you have any further questions please do not hesitate to get in touch.
Many thanks
Siana
I booked a city break on a whim
I booked a city break on a whim, went into Hays travel, was made to feel welcome by the lovely member of staff, who was very helpful and gave her full attention to what I wanted. Very satisfying visit!
28 June 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful feedback! We are delighted to hear that you felt welcome and received such helpful and attentive service during your visit. We hope you have a fantastic city break!
Sarah was great in booking my holiday.
3 July 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful feedback! We are so pleased that you had such a positive experience with us and that we could help you book your holiday.
Karen was very helpful with booking our…
Karen was very helpful with booking our holiday
30 June 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful feedback! We are so pleased to hear that you received such helpful assistance with booking your holiday. We hope you have a fantastic trip!
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