Excellent staff. Went out of their way to help find the holiday I wanted. All very last minute and delighted with the hotel and location in Florence they managed to book for me. Flights worked out pe... See more
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Sarah looked at various options for our flights to Australia. As requested she looked at routes avoiding the Middle East. We finally decided to go EDI - LHR- LAX - SYD with American Airlines. S... See more
Company replied
I am a return customer. Why ? Because, if I get the "right" Agent, I come back. If they are welcoming, civil, interested and easy to talk too . Karen at Hays Travel, Gordon Street, Glasgow,... See more
I have used Hays over the years and each time the staff are really helpful, they listen to your requirements and search for the type of holiday you are looking for within your budget. The booking pro... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 Gordon Street, G1 3PU, Glasgow, United Kingdom
- 01413194933
4.9
Excellent
913 reviews
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The young lady i spoke to was very…
The young lady i spoke to was very polite and professional helped with all my questions just a joy to talk to .
2 April 2026
Reply from Hays Travel - Glasgow
We appreciate you taking the time to share your kind words. We are so happy to hear that our service was helpful and that you had a great experience.
Very good and easy to deal with the…
Very good and easy to deal with the girl who sorted everything for me.
2 April 2026
Reply from Hays Travel - Glasgow
We appreciate you sharing your positive experience! We are so glad everything was easy and well-handled for you.
Qatar Flight Cancellations
We had booked flights with Qatar via Doha and outbound flights were cancelled. Siana in your Glasgow office managed to get us on to an alternative airline with timings to suit booked activities at our destination.
She also managed to get our daughter, who had booked independently, on to the same flights.
27 March 2026
Reply from Hays Travel - Glasgow
We're happy to hear that Siana was able to assist you with your cancelled flights and ensure your travel plans were minimally disrupted. We appreciate you sharing your positive experience.
Siana was great and helpful
Siana was great and helpful, helped me book a hotel for my upcoming holiday. Great service
26 March 2026
Reply from Hays Travel - Glasgow
We appreciate you taking the time to leave us such a fantastic review! We are so happy we could provide such helpful service for your holiday booking.
Reply from Hays Travel - Glasgow
We appreciate your feedback and are so glad you found our customer care and service to be excellent!
Alwaysimply best great service been with hays…
Always great service been with hays long time wouldn't change got to know all staff Gordon st Town fantastic like good laugh wish all best thanks as usual for all help larry.
19 March 2026
Reply from Hays Travel - Glasgow
We're happy to hear that you consistently receive great service. It's wonderful you've been with us for so long and enjoy your visits to our location. We appreciate your kind words and continued support!
Good deal and ease of booking
6 March 2026
Reply from Hays Travel - Glasgow
We appreciate your feedback and we are so happy to hear you found a good deal and had an easy booking experience with us!
Reply from Hays Travel - Glasgow
We appreciate you highlighting our team's helpful and friendly service; we're so glad you had a positive experience.
I’ve dealt with hays travel Glasgow a…
I’ve dealt with hays travel Glasgow a few times now and they are great wouldn’t go to anyone else now
Sarah and Ricky have been amazing and I’m sure the rest of the staff are equally amazing
9 March 2026
Reply from Hays Travel - Glasgow
We're happy to hear you find our team in Glasgow so amazing, and we appreciate your continued loyalty. We look forward to helping you again.
First class service
Staff more than helpful in the Gordon street branch in booking my cruise relaxed friendly atmosphere no pressure first class service staff a credit to the company 👍👍👍👍
8 March 2026
Reply from Hays Travel - Glasgow
We appreciate you taking the time to share your experience. We're so glad to hear that our staff provided a relaxed, friendly, and first-class service while booking your cruise.
Stressful Had a few probs with previously booked…
Had a few probs with previously booked holidays but all the staff at Gordon street branch were brilliant .They got us sorted and are looking forward to our newly booked holiday now.
6 March 2026
Reply from Hays Travel - Glasgow
We're happy to hear that our Gordon Street team resolved your previous holiday issues. We are delighted that you're looking forward to your newly booked holiday!
I was good and understandable great…
It was good and understandable great communication . I am very grateful
26 February 2026
Reply from Hays Travel - Glasgow
We appreciate you taking the time to leave us a review, and we are so glad to hear that our communication was helpful and understandable.
I had a fantastic experience at Hayes…
I had a fantastic experience at Hayes Travel in Glasgow! From the moment I walked in, the team were incredibly friendly, welcoming, and genuinely helpful. They took the time to listen to exactly what I was looking for and offered great advice and options without any pressure.
Nothing felt like too much trouble, and their knowledge and professionalism really put me at ease. It’s so refreshing to receive such warm, personal service — it made the whole booking process smooth and enjoyable.
I would highly recommend Hayes Travel Glasgow to anyone looking for expert advice and truly friendly customer service
3 March 2026
Reply from Hays Travel - Glasgow
We're happy to hear that you had a fantastic experience with our team in Glasgow! We appreciate your kind words regarding our team's friendly and helpful service. It's great to know that we made your booking process smooth and enjoyable. Thank you for recommending us!
Again awesome service from the staff at…
Again awesome service from the staff at Hays, very welcoming, remembered me and was very helpful in sorting out this trip for me.
3 March 2026
Reply from Hays Travel - Glasgow
We appreciate you taking the time to leave us such a lovely review. We're happy to hear that our service was awesome and helpful in sorting out your trip.
Very nice young lady handled everything…
Very nice young lady handled everything very well
28 February 2026
Reply from Hays Travel - Glasgow
We appreciate you taking the time to leave us such a nice review; we are so glad you had a positive experience.
Once again excellent service thanks to…
Once again excellent service thanks to Karen for her help in booking our holiday
19 February 2026
Reply from Hays Travel - Glasgow
We appreciate your kind words and are so happy we could provide excellent service while booking your holiday. Thank you for your review!
Good deal.
Really good deal for a short city break in Krakow. Hays rep, Sorcha, was excellent and dealt with the whole booking professionally.
Will definitely go back.
26 February 2026
Reply from Hays Travel - Glasgow
We appreciate you sharing your experience. We're happy to hear that you received a really good deal and that our team member provided excellent service. We look forward to assisting you again!
Sarah was very helpful and efficient.
22 February 2026
Reply from Hays Travel - Glasgow
Thank you for your kind review!
My holiday booking
My holiday booking was completed very quickly and easily by Sarah in the Gordon Street, Glasgow office.
She was warm and friendly.
Ceilidh in the Milngavie office checked my passport and printed my boarding passes . All done efficiently and kindly.
20 February 2026
Reply from Hays Travel - Glasgow
We're happy to hear that your holiday booking was completed quickly and easily. We appreciate you mentioning the warm and friendly service and the efficient help with your passport and boarding passes.
Reply from Hays Travel - Glasgow
We're happy to hear that you feel we got you a great deal, and we appreciate your positive feedback.
Glasgow, Hays Travel
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