Very helpful and pleasant staff. Worked hard to work with my itinerary which was complicated. Answered all my questions with accuracy. Process for me was easy and enjoyable.
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See what reviewers are saying
I was with Karen in Glengormley branch for travel insurance and to enquire about exchange rates. Lovely to chat too, advice given, worked though the process and documents. Would always recommend th... See more
Company replied
From the moment we sat down we were made to feel welcome the girls even offered us a cup of of tea , the girl was called Julie Cardwell and was very friendly and helpful at no time did we feel rushed... See more
Company replied
As always Hays travel in Glengormley made booking a holiday easy & stress free, I told Carly what I wanted and she came back with a few options and the prices. Staff are always pleasant and give great... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8 Ballyclare Road, BT36 5EX, Glengormley, United Kingdom
- 02892290219
4.9
Excellent
612 reviews
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A welcoming experience
I was welcomed from the moment I stepped into the shop, Julie was attentive to my requirements I was looking for in a holiday for my son with his friend and myself, she was patient and explored all possibilities to search for the perfect holiday which we found, she made the booking efficient and swift which I appreciated. I will definitely recommend others to go to Hayes Travel agents, I usually book my holidays online but found the one to one experience far more attentive and helpful.
18 February 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Great company to deal with
Great company to deal with. Quick and efficient and will always phone you back.
15 February 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Thank you!
Everything from beginning to end was quick and efficient.
Karen was helpful and informative and was able to provide enough detail to help me quickly make my choice of destination.
14 February 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Friendly ,efficient and very…
Friendly ,efficient and very professional staff. They took all my worries away from booking my break
13 February 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Jenna was very helpful and tailored our…
Jenna was very helpful and tailored our cruise to exactly what we wanted
31 January 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Staff were very friendly and got…
Staff were very friendly and got everything booked quickly
4 February 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Efficient process
The young lady had m y details from a previous booking, this made the process fast and efficient
7 February 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Julie from Glengormley branch was…
Julie from Glengormley branch was fantastic at finding the holiday we were looking. Very knowledgeable about the resort and area. Sorted everything for us and definitely be back again
7 February 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Had a great experience
Had a great experience! Serviced by someone called Julie very helpful and patient thank you Julie
29 January 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Booked through Rory's Travel Club
Booked through Rory's Travel Club and was put through to Carly in the Glengormley branch. She answered a million questions and got me booked on a holiday on my bucket list within minutes! She was really helpful and bubbly, she was just as excited as me! I'd be very happy booking with Hayes again.
30 January 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Karen was brilliant couldn’t do enough…
Karen was brilliant couldn’t do enough to help us out. She went above and beyond to help with my daughter who’s been diagnosed with epilepsy.
27 January 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Pleasant staff member always helps when…
Pleasant staff member always helps when purchasing something.
1 February 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Great suggestions and assistance from…
Great suggestions and assistance from Jenna. Easy booking process and overall excellent service.
25 January 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
The staff that dealt with me were…
The staff that dealt with me were fantastic and very good at explaining everything to me first class
27 January 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Karen was more than helpful and so…
Karen was more than helpful and so friendly doing everything to making booking our holiday as easy as possible
24 January 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Jenna gave us lots of choice and made…
Jenna gave us lots of choice and made the booking experience nice and relaxed
18 January 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Brilliant agentfull product knowledge
Brilliant agentfull product knowledge. Assists us each year for the last 24yrs in gettingʻ us a holiday which is flat and wheelchair friendly. Wouldn't go anywhere else. If she leaves hays so do we
16 January 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Excellent service received from the…
Excellent service received from the lovely Karen from glengormley branch. The girls in this branch go over and above to help get the holiday that suits. We have been booking with Karen since 2003 and never been disappointed.
16 January 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Booking Made Simple with Hays Travel
Great experience with Hays Travel, Glengormley. Julie was extremely helpful and knowledgeable about the destination I am going to.
23 January 2026
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
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