Hays Travel - Goole Reviews 

93
TrustScore 5 out of 5

4.9

Unit 7 Wesley Square Shopping Centre, Wesley Square, DN14 5EZ Goole, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

More than helpful with exactly what we were looking for. From past experience with using this branch we knew the advice and options given would be tailored to our needs and nothing was any trouble

Company replied

Rated 5 out of 5 stars

From our initial phone conversation in the morning to going in to the shop in the afternoon Alysha was so helpful and took lots of time to get the holiday we wanted. Alysha is patient, professiona... See more

Company replied

Rated 5 out of 5 stars

Knowledgeable staff . Nothing was too much trouble for Alysha and the team . A very positive experience . Would book again with Hays Travel, Goole. Well recommended

Company replied

Rated 5 out of 5 stars

Katie @ Goole branch brilliant once again. Great price on the holiday and sorted us some good flight times. Nothing too much trouble as always. Thanks Katie, you deserve a big payrise.

Company replied


Company details

  1. #22 of 198 best companies in Travel agent
  2. #7 of 38 best companies in Cruise agency
  3. #10 of 52 best companies in Cruise Travel Agency
  4. #5 of 33 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #9 of 94 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 7 Wesley Square Shopping Centre, Wesley Square, DN14 5EZ, Goole, England, United Kingdom

  • 01405 445 028

4.9

Excellent

TrustScore 5 out of 5

93 reviews

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4-star
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1-star

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4.9

All reviews

(93)

122,751 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable staff

Knowledgeable staff . Nothing was too much trouble for Alysha and the team . A very positive experience . Would book again with Hays Travel, Goole. Well recommended

17 July 2026
Hays Travel - Goole logo

Reply from Hays Travel - Goole

Hi Louise,

Thank you so much for your lovely review! We are really pleased to hear you have had a positive experience in our store and we look forward to seeing you in the future!

Many Thanks,
Alysha

Rated 5 out of 5 stars

More than helpful with exactly what we…

More than helpful with exactly what we were looking for. From past experience with using this branch we knew the advice and options given would be tailored to our needs and nothing was any trouble

16 July 2026
Hays Travel - Goole logo

Reply from Hays Travel - Goole

Sara,

Thank you for your wonderful feedback! We are so pleased to hear that our team provided tailored advice and options that met your needs.

Kind Regards
Maisie
Hays Travel Goole

Rated 5 out of 5 stars

Coach trip

Knew exactly what I wanted .did everything for me for the trip I wanted and explained everything. Came away very happy and satisfied with the excellent service

16 July 2026
Hays Travel - Goole logo

Reply from Hays Travel - Goole

Elaine Jeffers,

Thank you for your wonderful feedback! We are so pleased to hear that you were happy and satisfied with the excellent service you received for your trip.

Kind Regards
Olivia
Hays Travel Goole

Rated 5 out of 5 stars

Booking a holiday

We were looked after by Bev,who took us step by step through booking a cruise.
Thank you.

14 July 2026
Hays Travel - Goole logo

Reply from Hays Travel - Goole

Hello Mike,

Thank you for your kind review. I am so pleased to hear that you had such a positive experience and found my service helpful. We hope you have a wonderful cruise!

Thank you, Bev
Hays Travel Goole

Rated 5 out of 5 stars

From our initial phone conversation in…

From our initial phone conversation in the morning to going in to the shop in the afternoon Alysha was so helpful and took lots of time to get the holiday we wanted.
Alysha is patient, professional and such a lovely person.
Would definitely use Hayes at Goole again
Thank you

11 July 2026
Hays Travel - Goole logo

Reply from Hays Travel - Goole

Good afternoon, Mr Thompson,

Thank you so much for your lovely review and kind words - they really mean a lot. I'm so pleased to hear that you're happy with the holiday we found for you. I look forward to seeing you both again soon!:) - Alysha

Rated 5 out of 5 stars

Katie @ Goole branch brilliant once…

Katie @ Goole branch brilliant once again. Great price on the holiday and sorted us some good flight times. Nothing too much trouble as always. Thanks Katie, you deserve a big payrise.

11 July 2026
Hays Travel - Goole logo

Reply from Hays Travel - Goole

Thank you so much for your lovely review. It was a pleasure helping you once again.Your kind words really mean a lot, and I truly appreciate you taking the time to leave a review. I hope you have a fantastic holiday, and I look forward to helping you with your next trip.

Kind regards,
Katie

Rated 5 out of 5 stars
Hays Travel - Goole logo

Reply from Hays Travel - Goole

Thank you for your review, we appreciate it.

Kind regards,
Hays Travel Goole

Rated 5 out of 5 stars

Brilliant service

Brilliant service

2 July 2026
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Reply from Hays Travel - Goole

Ann,

Thank you so much for your kind review! We're delighted to hear you had a brilliant experience with us. It was a pleasure helping you.

Kind regards,
Hays Travel Goole

Rated 5 out of 5 stars

Bev the travel assistant was very…

Bev the travel assistant was very knowledgeable and helpfull at every stage of the booking process.

8 July 2026
Hays Travel - Goole logo

Reply from Hays Travel - Goole

Victoria,

Thank you so much for your wonderful feedback! I am so pleased to hear that I was helpful throughout your booking process.

Kind Regards
Hays Travel Goole
Bev

Rated 5 out of 5 stars

Very friendly and helpful would book…

Very friendly and helpful would book through Hays again

27 June 2026
Hays Travel - Goole logo

Reply from Hays Travel - Goole

Hi,

Thank you so much for your wonderful feedback! We are delighted to hear that you found our team friendly and helpful, and we look forward to assisting you again in the future.

Kind Regards
Katie
Hays Travel Goole

Rated 5 out of 5 stars

Maisy was warm welcoming knowledgeable…

Maisy was warm welcoming knowledgeable and patient in arranging our last minute holiday.

2 July 2026
Hays Travel - Goole logo

Reply from Hays Travel - Goole

Michael Gee,

Thank you for your wonderful feedback! It was a pleasure to help you find what you was looking for. Thankyou so much for booking.

Kind Regards
Maisie
Hays Travel Goole

Rated 5 out of 5 stars

Very pleasant member of staff who found…

Very pleasant member of staff who found us a good holiday

28 June 2026
Hays Travel - Goole logo

Reply from Hays Travel - Goole

April couple,

Thank you for your lovely review! We are so pleased to hear that our team was able to help you find a wonderful holiday.

Kind Regards
Hays Travel Goole

Rated 5 out of 5 stars

Great service

Great service, friendly staff

22 June 2026
Hays Travel - Goole logo

Reply from Hays Travel - Goole

Hello,

We are so pleased you enjoyed your experience with us. Thank you for your feedback.

Kind Regards,
Hays Travel Goole

Rated 5 out of 5 stars

Great informative staff

Great informative staff. Very helpful

14 June 2026
Hays Travel - Goole logo

Reply from Hays Travel - Goole

Miss Garner,

We appreciate your kind words. We are glad our staff could assist you.

Kind Regards
Maisie
Hays Travel Goole

Rated 5 out of 5 stars

Lovely experience

Every thing was so easy to book
And Katie at the Goole branch is so helpful and makes every thing so easy and pleasant

2 June 2026
Hays Travel - Goole logo

Reply from Hays Travel - Goole

Paul,

Thank you for your kind words! We are delighted to hear that your booking experience was so easy and pleasant!

Kind Regards
Hays Travel Goole
Katie

Rated 5 out of 5 stars

Very helpful

Very helpful. Every question answered. Nothing was too much trouble for them. Will definitely use again. Thankyou so much.

28 May 2026
Hays Travel - Goole logo

Reply from Hays Travel - Goole

Laraine,

We're so glad we could assist you and answer all your questions. We appreciate your kind words and look forward to helping you again!

Kind Regards
Estelle
Hays Travel Goole

Rated 5 out of 5 stars

Holiday to Thailand

Enquired about a holiday but wanted some changes. Olivia dealt with everything and was able to fulfil our wishes so we booked.

24 May 2026
Hays Travel - Goole logo

Reply from Hays Travel - Goole

Hello Elaine,

I am so happy I could make your holiday wishes come together. Thank you for your kind feedback!

Thank you, Olivia
Hays Travel Goole

Rated 5 out of 5 stars

Very helpful and accommodating

Very helpful and accommodating

14 March 2026
Hays Travel - Goole logo

Reply from Hays Travel - Goole

Hi Nadine, thank you for your review, we really appreciate the kind comments. We look forward to seeing you again! - Alysha

Rated 5 out of 5 stars

Hays Goole have gone above and beyond…

Hays Goole have gone above and beyond for our holiday, after booking with a different branch and having issues they’ve taken over for us and answered every query and issue we’ve had. We are so grateful for all their help. Will definitely be booking future trips with them. Thank you again!

20 March 2026
Hays Travel - Goole logo

Reply from Hays Travel - Goole

Hi Esme, thank you for your lovely review! Really pleased we have managed to get this sorted for you. We look forward to seeing you all in the future!- Alysha

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