We went into Hays on the off chance looking for a last minute holiday, with only 2 days notice. Katie searched for ages to find us a great holiday, and even sorted airport parking/checked us in so we... See more
Company replied
Location
Switch locationUnit 7 Wesley Square Shopping Centre, Wesley Square, DN14 5EZ Goole, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked a self drive holiday in Iceland with the help of Olivia. She was extremely helpful, listened to all our wishes and managed to put together what looks like an amazing break. Communication throug... See more
Company replied
We saw Bev at Goole and thought we knew what we wanted. Bev took the time to listen to our requirements and suggested an option to us. It’s was exactly what we wanted and we are now booked on a buck... See more
Excellent service, Maisie at the Goole branch really looked after us. Looked for better deals, changed a hotel for a better located one, couldn't be more helpful
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 7 Wesley Square Shopping Centre, Wesley Square, DN14 5EZ, Goole, England, United Kingdom
- 01405 445 028
4.9
Excellent
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Goole
Mr Wesley jos Ellis,
We appreciate you sharing your kind words; we are always delighted to provide excellent and helpful assistance.
Hays Travel
Katie
The staff were smart and friendly
The staff were smart and friendly. They obviously knew what they were doing and took time to provide the flights I wanted. Refreshments were offered. No rushing, or trying to influence me in any way. A very pleasant experience.
11 February 2026
Reply from Hays Travel - Goole
Carol Bartlett,
We appreciate you taking the time to leave us such a complimentary review. We are so glad to hear that you had a very pleasant experience and that our team was able to provide you with the flights you wanted.
Hays Travel
Maisie
Lovely staff and very helpful
Lovely staff and very helpful
With our holiday booking
4 February 2026
Reply from Hays Travel - Goole
Lynn cawthorn,
We're so happy to hear that our staff were lovely and helpful with your holiday booking. Thank you for your kind review!
Hays Travel
Alysha
Katie at Hays Goole is fantastic!
Katie at Hays Goole is fantastic!
After our holiday company went into administration, we contacted Hays, and Katie couldn't be more helpful. Sent her tonnes of questions and then went in after a week and booked. Super accommodating and highly recommend!
8 February 2026
Reply from Hays Travel - Goole
Katie Acaster,
Thank you so much for your feedback! We're happy to hear that we could assist you after your holiday company went into administration. We're glad you found our service accommodating, and we appreciate your recommendation.
Hays Travel
Katie
Hadn't gone out to book a holiday
Hadn't intended booking a holiday, but we were shown various options and benefits of each one.
Decided to go for luxury at an excellent price
Not pushy at all, very relaxed
9 February 2026
Reply from Hays Travel - Goole
Mrs Mandy Elcock,
We're happy to hear that you found the perfect luxury holiday with us! It's great to know that you felt relaxed and well-informed during the booking process. Thanks for your feedback.
Hays Travel
Johnathan
EXCELLENT SERVICE
Saw the holiday advertised on social media went into branch for more info and pricing was given really good information from Manager Beverley and Area Manager Jonathan about locations and things to do in the area the hotel is based, email sent in good time with prices as I had to get back to work gave Beverley all my details to get the holiday inputted so when I came back next day all I had to do was pay deposit. Quick and easy booking happy with competitive prices lovely little shop and excellent knowledgeable staff!!
6 February 2026
Reply from Hays Travel - Goole
Carlea Cawkill,
We're happy to hear that you found our team knowledgeable and helpful! It's great to know that the information provided assisted with your booking. Thank you for your positive feedback and for choosing us for your holiday.
Hays Travel
Bev
The store was warm and welcoming.
The store was warm and welcoming.
Greeted on arrival.
Efficient and friendly staff.
Thorough booking process
6 February 2026
Reply from Hays Travel - Goole
Mrs Margaret Maguire,
We're happy to hear that you felt welcomed in our store and that our team provided efficient and friendly service during your booking.
Hays Travel
Alysha
The staff were very helpful and very knowledgable
The staff were very helpful and very knowledgeable about our needs. They explained most things in detail and what was the best things to see and do. I was well pleased with the service I received thank you.
1 February 2026
Reply from Hays Travel - Goole
John,
We're delighted that our team was so helpful and knowledgeable, providing you with detailed information. Thank you for acknowledging the great service you received!
Bev
Very helpful not pushy happy to check…
Very helpful not pushy happy to check many options
1 February 2026
Reply from Hays Travel - Goole
Hi Diane,
Thank you so much for your review, it really means a lot to us!
I hope it exceeds your expectations and I look forward to hearing all about it.
Many Thanks,
Alysha
Olivia
Olivia, was brilliant with us, explained everything so we new what was happening and making our first experience with booking with a travel agent and our first cruise.
25 January 2026
Reply from Hays Travel - Goole
David Siddons,
We are so happy to hear that our assistance made your first experience with a travel agent and cruise booking so wonderful. Thank you for your kind review!
Hays Travel
Olivia
Reply from Hays Travel - Goole
Judith,
We are so pleased that you were very happy with the choices and rates that were available to you. Thank you for your review.
Hays Travel
Olivia
Only popped in to see about an ad for…
Only popped in to see about an ad for krakow which was in the window but ended up booking a cruise for next year instead
Very Helpful staff, will use again
Thank You
24 January 2026
Reply from Hays Travel - Goole
Mrs Obrien,
We're happy to hear that our staff was very helpful and you booked a cruise for next year! We appreciate your feedback and look forward to assisting you again.
Hays Travel
Olivia
Friendly,helpful and polite
24 January 2026
Reply from Hays Travel - Goole
Antony Webster,
We're happy to hear that you found our team to be helpful, friendly, and polite. We appreciate your positive feedback.
Hays Travel
Katie
Maisie,s amazing
Maisie was amazing yet again if you want your dreams to become real maisie is the woman to help your amazing maisie thanks for making my dream a reality
21 January 2026
Reply from Hays Travel - Goole
Michael Raw,
We're happy to hear that your experience was amazing! We appreciate your kind words, and we are so glad we could help make your dream a reality.
Hays Travel
Maisie
Friendly and knowledgeable service
Friendly and knowledgeable service. Olivia was excellent and helped to make the process of booking our break an easy process.
19 January 2026
Reply from Hays Travel - Goole
David,
We appreciate you sharing your experience with us. We're so glad we could provide such helpful and friendly service to make booking your break easy!
Hays Travel
Olivia
Reply from Hays Travel - Goole
Beverley Jarrold,
We appreciate you taking the time to leave us a great review! We are happy to have been of assistance to you.
Hays Travel
Maisie
Great holiday sorted
The staff were all very helpful, polite & professional.
We had a rough idea what we wanted, but they helped finalise our thoughts.
We couldn’t find what we wanted on line, again they helped get our requirements sorted so well worth going in.
16 January 2026
Reply from Hays Travel - Goole
Peter,
We're so glad to hear that our team was helpful, polite and professional! We appreciate you taking the time to leave us a review and that we could help finalize your plans.
Hays Travel
Olivia
Hay’s Travel opens in Goole
What a fantastic, welcoming team led by the very warm, friendly and personable Jonathan. I had a lovely time engaging with them and the service was good. I was surprised when Jonathan presented me with a bottle of Prosecco and I had my photo taken with Alyssa. I would highly recommend them for booking a holiday.
14 January 2026
Reply from Hays Travel - Goole
Mrs Geraldine Anne Massey,
We appreciate your kind words about our team's welcoming atmosphere and good service. We're happy you enjoyed your time with us and the surprise. Thank you for recommending us!
Hays Travel
Alysha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.