Iona was a brilliant advisor. She understood our requirements and tailored the cruise perfectly. Not only that she was extremely friendly and helpful. She is a credit to Hays.
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I spoke to Amber in the great Yarmouth shop, she was very helpful, I was looking for a London theatre break, after Amber had found what I was looking for, my granddaughter decided she wanted to see a... See more
Company replied
We booked 2 holidays, the 2nd one is a cruise as we have never been on one before so all totally new to us. Iona explained it all brilliantly showing us the ships layout choosing the best room drinks... See more
Company replied
Nathan dealt with our holiday booking he was very helpful and friendly he went through everything he said we could get our flight seats reserved which we did also he mentioned that they do a hays tra... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Market Place, NR30 1LY, Great Yarmouth, United Kingdom
- 01493888157
5.0
Excellent
821 reviews
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Iona was a brilliant advisor
Iona was a brilliant advisor. She understood our requirements and tailored the cruise perfectly. Not only that she was extremely friendly and helpful. She is a credit to Hays.
29 August 2026
The lady who served us was very helpful…
The lady who served us was very helpful and made the experience very easy
30 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic service went out of his way…
Fantastic service went out of his way to book our holiday very helpful
22 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your kind words, they are greatly appreciated!! We're so pleased you had a positive experience with us :)
Reply from Hays Travel - Great Yarmouth
We're so happy to hear you received great service and found our team helpful. Thank you for your kind words!
Reply from Hays Travel - Great Yarmouth
We are so pleased to hear about your positive experience with us. Thank you for your kind words. It was lovely to see you again. Let the countdown commence to 2028 :)
Very professional staff member…
Very professional staff member answering all our questions and making the experience painless.
15 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you so much for your kind words and feedback :)
It was a pleasure to see you both again and get your next cruise confirmed :)
Reply from Hays Travel - Great Yarmouth
Thank you for your review, we are happy to hear you had no problems when booking your next holiday.
Thanks,
Hays Travel Great Yarmouth
Reply from Hays Travel - Great Yarmouth
Thank you for your kind review. We are so pleased to hear that you were happy with our service and our team.
Kind Regards
Hays Travel Great Yarmouth
We already knew what we wanted
We already knew what we wanted. Everything was straightforward.
Helping us decide on cabins etc and finding us the best price.
18 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your feedback! We are so pleased to hear that everything was straightforward and that we were able to help you find the best price for your cabins.
Kind Regards
Hays Travel Great Yarmouth
We As A Family where looking to book a…
We As A Family where looking to book a cruise, very helpful agents in this branch, & were successfully booked momentarily 🙏
16 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your lovely review! We are so pleased to hear that our team were very helpful in booking your family cruise. We hope you have a fantastic time!
Kind Regards
Hays Travel Great Yarmouth
Reply from Hays Travel - Great Yarmouth
Thank you for your review. We're so glad to hear that booking your last-minute trip was an easy and convenient experience for you. We hope you have a wonderful time!
Kind Regards
Hays Travel Great Yarmouth
As always Clare helped get us to where…
As always Clare helped get us to where we wanted. I really appreciate the team spirit shown by the guys and gals in the shop.
14 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your kind words! We are delighted to hear that Clare and the team helped you find exactly what you were looking for. We truly appreciate your feedback and look forward to seeing you again in store.
Kind Regards
Hays Travel Great Yarmouth
The staff are so friendly and helpful
The staff are so friendly and helpful. Nothing is too much trouble for them.
12 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and helpful, and that nothing was too much trouble.
Another Hays triumph
Clair was excellent and really understood what we wanted and quickly found exactly what we required.
13 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your 5* review and feedback. Its always a pleasure to help you book your holidays.
Let the next countdown commence :D
Denise is so helpful in the great…
Denise is so helpful in the great yarmouth hays travel..
We have a lovely chat while Denise is sorting out our flights accommodation and insurance
11 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your wonderful feedback! We are so pleased to hear that you had such a lovely experience and that our team was so helpful in arranging your travel needs.
Amber,who took our booking,was…
Amber,who took our booking,was extremely informative,took us through every stage of it
11 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your wonderful feedback! We are so pleased to hear that Amber was extremely informative and guided you through every stage of your booking.
Friendly and knowledgeable people at Hays
Having decided to go on another cruise next year, we had no hesitation in going to Hays Great Yarmouth again.
After asking a few pertinent questions, Clare went, unhurriedly, through our options and booked our cruise. The whole booking process was conducted in a friendly and professional manner which made it a lovely experience in a felicific atmosphere.
We would always recommend Hays Great Yarmouth when booking a holiday.
1 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you so much for sharing your wonderful feedback! We’re delighted to hear that your experience with Clare and the Great Yarmouth team was friendly, professional, and stress-free.
It’s fantastic to know you felt supported and well-informed throughout the cruise booking process.
We truly appreciate your recommendation and are thrilled to be your first choice for holidays. Wishing you an amazing cruise next year, and we look forward to helping you plan many more adventures in the future!
As usual I received excellent service…
As usual I received excellent service from Denise and her colleagues
Denise is helpful, friendly and knowledgeable a true asset to Hays
6 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your kind words and loyalty! We’re thrilled to hear that Denise and the team continue to provide you with the excellent service you deserve.
Denise’s helpful, friendly, and knowledgeable approach truly makes her an asset to Hays, and we’re so pleased this shines through in your experience.
We can’t wait to assist you with your next holiday and ensure it’s just as smooth and enjoyable.
Extremely Helpful..Staff are always polite and helpful
Staff are always polite and helpful. Even though it was busy, I did not have to wait long to be helped with my purchases.
4 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for taking the time to leave such positive feedback!
We’re delighted to hear that our team remained polite and helpful, even during a busy period, and that you were assisted promptly. Providing great service at all times is very important to us, so it’s wonderful to know this came through in your visit.
We look forward to welcoming you again soon!
Excellent service
Excellent service, friendly and informative staff (Iona) and research was thorough and explained in detail. The holiday I booked is perfect and fits all criteria we had. Thank you
5 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your wonderful feedback! I am so pleased we managed to get you a perfect holiday that meets everything you and your family were looking for.
I appreciate you taking your time to leave a review, Iona.
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