When we walked through the door as soon as the shop opened there were people smiling and ready to help. Courtney was very helpful going through all our options in our price range and the holiday we wa... See more
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Very quick and efficient service from the young lady. She was interested in what we wanted and searched to find the best deal. She managed this while an open air event went on outside the shop which w... See more
Thalia was very helpful and patient!! We didn’t know exactly what we wanted but after asking the right questions and using her expert knowledge, we got there!Brilliant service thank you
Company replied
I Just want to say a VERY BIG thank you to Nicole at Halifax Hays that spent 5 and half hours trying to sort out our holiday that was changed at last min. Nicole was amazing and we got another holiday... See more
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Company details
- #21 of 202 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #6 of 33 best companies in Cultural tours provider
- #4 of 32 best companies in Currency exchange service
- #10 of 95 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8, 25 The Woolshops, HX1 1RU, Halifax, United Kingdom
- 01422 734052
4.9
Excellent
868 reviews
Asks customers to review
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Contact Courtney to book your holiday.
Courtney was a perfect example of what a travel agent should be. Welcoming, knowledgeable and attentive to our requirements. Booked our holiday efficiently and explained the contents of the documents in an easy to understand manner.
28 June 2026
Excellent Hayes
When we walked through the door as soon as the shop opened there were people smiling and ready to help. Courtney was very helpful going through all our options in our price range and the holiday we wanted. She explained about the new passport requirements, seat booking and everything else we needed to do. As we have not been abroad for over 10 years this was vital. Thanks all at Hayes.
28 June 2026
Very quick and efficient service from…
Very quick and efficient service from the young lady. She was interested in what we wanted and searched to find the best deal. She managed this while an open air event went on outside the shop which was very distracting. Well done to her.
28 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We were booking with a trainee who was…My first Visit to Hays Travel
We were booking with a trainee who was very pleasant and helpful.
18 June 2026
Reply from Hays Travel - Halifax
Thank you so much for your lovely feedback and for choosing Hays Travel for your first visit!
We hope you’re excited for your holiday, and we’d love to welcome you back again in the future!
Nicole x
Reply from Hays Travel - Halifax
Thank you so much for your lovely feedback and for choosing Hays Travel
We hope you’re excited for your holiday, and we’d love to welcome you back again in the future!
Nicole x
The staff are so great and caring
The staff are so great and caring. I will definitely be going there again next time I want a holiday
13 June 2026
Reply from Hays Travel - Halifax
Thank you so much for your kind words!
We look forward to helping you plan your next trip!
Nicole x
Thalia was very helpful and patient!
Thalia was very helpful and patient!! We didn’t know exactly what we wanted but after asking the right questions and using her expert knowledge, we got there!Brilliant service thank you
19 June 2026
Reply from Hays Travel - Halifax
Thank you so much for your kind feedback!
We’re delighted to hear how helpful and patient Thalia was.
Providing a personalised service and taking the time to really understand what our customers are looking for is so important to us, so it’s lovely to know you had such a positive experience.
We really appreciate your feedback and hope to see you again soon!
Nicole x
The travel agent was very helpful.
17 June 2026
Reply from Hays Travel - Halifax
Thank you for your kind feedback!
We’re so pleased to hear that our travel agent was helpful and made your experience a positive one 😊
We really appreciate your comments and hope to welcome you back again soon to help plan your next holiday!
Nicole x
Happy travel agents Hays branch in Halifax
Hays travel agents is always a positive experience, very knowledgeable and helpful staff. Niclole who booked our holiday was excellent and extremely pleasant .
16 June 2026
Reply from Hays Travel - Halifax
Thank you so much for your lovely feedback!
We’re delighted to hear you consistently have a positive experience with us, and that you found Nicola so knowledgeable, helpful, and pleasant 😊 She’ll be so pleased to read your kind comments.
We really appreciate you taking the time to share this and look forward to helping you plan your next holiday!
Nicole was very enthusiastic and helpful
14 June 2026
Reply from Hays Travel - Halifax
Thank you so much for your kind feedback!
I’m really pleased to hear you found Nicole enthusiastic and helpful – she’ll be delighted to hear your lovely comments 😊
We truly appreciate you taking the time to share this and hope to welcome you back again soon!
Nicole x
Reply from Hays Travel - Halifax
Thank you so much for your kind feedback!
We’re really pleased to hear you found the service so helpful and that our team took the time to explore all the options with you 😊
Nicola was very helpful in finding us a…
Nicola was very helpful in finding us a holiday and was very friendly.
The only complaint I have is Daisy was suppose to be sending an email to Jet 2 on my behalf and said would cc me in, I still do not have an email
9 June 2026
Reply from Hays Travel - Halifax
Thank you so much for your kind comments about Nicole – we’re really pleased to hear she was able to help you find your holiday and that you found her friendly 😊
Courtney has so much patience
Courtney has so much patience, is thorough and double checks everything. We always feel valued as a customer.
Her relationship with other providers shows off her ability to adapt and learn.
9 June 2026
Reply from Hays Travel - Halifax
Thank you so much for your wonderful feedback!
We’re delighted to hear how well Courtney looked after you – her patience, attention to detail, and thoroughness really do make all the difference. It’s lovely to know you felt truly valued as a customer, as that’s exactly what we strive for.
We’re also so pleased you noticed her strong relationships with our suppliers – it really helps us ensure everything runs smoothly for our customers.
We really appreciate your kind comments and look forward to welcoming you back again soon!
Nicole x
Very good service the young lady that…
Very good service the young lady that served us was very helpful
5 June 2026
Reply from Hays Travel - Halifax
Thank you for your lovely feedback!
We’re so pleased to hear you received very good service and found our team helpful 😊 It really means a lot to us.
We’d love to welcome you back again soon and help you plan your next holiday!
Nicole x
The young lady called Ellie was very…
The young lady called Ellie was very helpful and patient with me and my husband.
She answered all our questions (which were many) and was really friendly.
28 May 2026
Reply from Hays Travel - Halifax
We’re delighted to hear that Ellie was so helpful and patient while assisting you both, and that she took the time to answer all your questions 😊 She’ll be so pleased to hear your kind comments.
We really appreciate you taking the time to share this and hope to welcome you back again soon!
Nicole x
Reply from Hays Travel - Halifax
Thank you so much for your kind feedback!
We’re delighted to hear that Grace’s patience and attention made your experience such a positive one 😊 We’ll be sure to pass on your lovely comments to her.
We really appreciate you taking the time to share this and hope to welcome you back again soon!
Nicole x
Brilliant advice and help from the…
Brilliant advice and help from the agent who booked it for us
1 June 2026
Reply from Hays Travel - Halifax
Thank you so much for your lovely feedback!
We’re delighted to hear you received brilliant advice and support when booking your holiday – it’s exactly the service we aim to provide 😊
We really appreciate you taking the time to share this and hope to help you plan your next trip very soon!
Nicole x
Courtney is very patient
Courtney was very patient with us whilst we were trying to find a destination. She was very helpful and was able to sort a great holiday for us.
30 May 2026
Reply from Hays Travel - Halifax
Thank you so much for your lovely feedback!
We’re delighted to hear that Courtney was so patient and helpful while helping you choose your destination, and that she was able to find you a great holiday 😊 She’ll be so pleased to hear your kind comments.
We really appreciate you taking the time to share this, and we hope you have an amazing trip!
Nicole x
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