Hays Travel - Hamilton Reviews 

637
TrustScore 5 out of 5

4.9

15 Regent Way, Regent shopping Centre, ML3 7EF Hamilton, GB


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Rated 5 out of 5 stars

Absolutely great experience and good to speak to someone in a local branch who could give great advice on our destination and flight choices. The whole process was very quick and a smooth process. The... See more

Company replied

Rated 5 out of 5 stars

Cassie in the Hamilton store takes great pride in getting all.yiure travel preferences just perfect keeps in constant contact will.look.to get every aspect of yiure vaccationxjust right xxjust booked... See more

Rated 5 out of 5 stars

Julie is very informative and extremely helpful. Always manages to get us the holiday we are looking for. The rest of the staff are always very pleasant and it's a pleasure to visit the Hamilton bran... See more

Company replied

Rated 5 out of 5 stars

I am a returning customer to hats travel as I trust the company and rate the service highly. The advisor who dealt with our enquiry was Jelky she was very bright and cheery and very professional and... See more


Company details

  1. #21 of 202 best companies in Travel agent
  2. #7 of 38 best companies in Cruise agency
  3. #10 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #4 of 32 best companies in Currency exchange service
  6. #9 of 97 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 15 Regent Way, Regent shopping Centre, ML3 7EF, Hamilton, United Kingdom

  • 01698616044

4.9

Excellent

TrustScore 5 out of 5

637 reviews

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4.9

All reviews

(637)

120,686 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professionalism

Professionalism, knowledgeable and courteous service.

Nothing too much trouble.

10 July 2026
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

Thank you for your kind feedback, warmest regard's Julie

Rated 5 out of 5 stars

Julie is very informative and extremely…

Julie is very informative and extremely helpful. Always manages to get us the holiday we are looking for.
The rest of the staff are always very pleasant and it's a pleasure to visit the Hamilton branch of Hays Travel

11 July 2026
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

Thank you for your kind words, always a pleasure. Warmest regard's Julie

Rated 5 out of 5 stars

Absolutely great booking experience

Absolutely great experience and good to speak to someone in a local branch who could give great advice on our destination and flight choices. The whole process was very quick and a smooth process. The advisor in the Hamilton branch was Cassie and would thoroughly recommend her to anyone looking to book a holiday.

19 June 2026
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

Thank you for your kind feedback, warmest regard's Cassie

Rated 5 out of 5 stars

We received terrific service from Julie…

We received terrific service from Julie at Hays travel, Hamilton, everything was explained and took time to inform us of our holiday in detail, thank you so much.

5 July 2026
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

Thank you for your kind words, warmest regards Julie

Rated 5 out of 5 stars

Finding the perfect destination

Cassie in the Hamilton store takes great pride in getting all.yiure travel preferences just perfect keeps in constant contact will.look.to get every aspect of yiure vaccationxjust right xxjust booked yesterday and recieved the same fabulous service as we were in verona Italy last monthx

2 July 2026
Rated 5 out of 5 stars

I am a returning customer to hays and they never fail to deliver

I am a returning customer to hats travel as I trust the company and rate the service highly.
The advisor who dealt with our enquiry was Jelky she was very bright and cheery and very professional and very capable. We were in to book a city break for myself and my mum and we will return for future trips. As far as I’m concerned Hays travel never fail to deliver

30 June 2026
Rated 5 out of 5 stars

First class service

First class service from julie at hamilton,always book with hays travel,always go above and beyond.

20 June 2026
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Reply from Hays Travel - Hamilton

Thank you for your kind feedback, warmest regard's Julie

Rated 5 out of 5 stars

Julie is excellent in all areas

Julie is excellent in all areas , giving us options and no pressure to book . We had an appointment to pay balance for our cruise in September and also decided to book a holiday in Malta in November . Thank you Julie

19 June 2026
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Reply from Hays Travel - Hamilton

Thank you for your kind words. Always a pleasure looking after you both, warmest regard's Julie

Rated 5 out of 5 stars

From start to finish

From start to finish , Julie and Bethany made booking my cruise so easy and trouble free . Can’t speak highly enough about the help and service they provide, whatever the occasion, they make booking a holiday a pleasure, all the girls in the Hamilton store are so helpful and friendly, I wouldn’t use anyone else. Thanks again ladies , look forward to the next time!

13 June 2026
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Reply from Hays Travel - Hamilton

Thank you for you kind words, it was our pleasure, warmest regard's Julie

Rated 5 out of 5 stars

All good

All good , very professional

12 June 2026
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

We are so pleased to hear this. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Great service as usual always great

Great service as usual always great

19 June 2026
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Reply from Hays Travel - Hamilton

We're so glad you consistently receive great service from us! Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

First class customer service

Yet again Julie was amazing ! She Spent time finding the cabin I wanted and got everything arranged exactly the way I requested ! Nothing is ever too much and she is always very happy to help and listen to what I what ..

18 June 2026
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

Thank you so Much~ Julie

Rated 5 out of 5 stars

Great service

Bethany was very friendly and efficient. She helped us to get the best deal on our holiday and downloaded the Hays app on to my phone. A real credit to Hays Hamilton team.

6 June 2026
Hays Travel - Hamilton logo

Reply from Hays Travel - Hamilton

Thank you for your kind words.

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