Once again Alison at Hays travel Hartlepool has navigated us through our family holiday booking. It is difficult trying to arrange a holiday when everyone wants prices for different things but Alison... See more
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Kirsty Wilson is so helpful with all our bookings. She goes above and beyond. Always helpful and obliging. Highly recommend Hays in Middleton Grange. David & Christine Mountney.
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Excellent service. The lady was very helpful in finding us a city break. She explored numerous options for us and actually found somewhere that we probably wouldn't have thought of if we had just rese... See more
Company replied
Always a smooth easy process most of the time we deal with the Kirsty in the Hartlepool branch, but all of the staff are just as lovely
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
190 Middleton Grange, TS24 7RR, Hartlepool, United Kingdom
- 01429707279
4.9
Excellent
1k reviews
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Alison was amazing
Alison was amazing, she assisted us in getting the best holiday at the right price, she explained everything and made sure we understood.
26 August 2026
Always a smooth easy process most of…
Always a smooth easy process most of the time we deal with the Kirsty in the Hartlepool branch, but all of the staff are just as lovely
26 August 2026
Always a pleasure to book with them
Always a pleasure to book with them. Nothing is a problem
13 August 2026
Very patient and helpful
23 August 2026
Always get helpful service
Always get helpful service, staff are genuinely friendly and always seem to go that extra mile, great staff great holidays
13 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Darren was very helpful, patient, attentive and thorough.
Darren was very helpful, patient
23 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, Darren will be very pleased with the comments.
It was quick professional and easy was…
It was quick professional and easy was only there 30 mins thanks to Darren (Hartlepool branch)
23 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your comments, Darren will be so pleased with the feedback.
Pleasant helpful service
15 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback. We look forward to assisting you again. Thanks Julie
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your lovely review it is very much appreciated. Thanks Maddison
Booking straight forward
Booking straight forward . Member of staff was very helpful, friendly and knowledgable.Updated us re tax on arrival to hotel, only criticism is we were not made aware we would also have to pay extra on arrival for air-con, WIfi and safe and didn't discover this until when reading reviews on arrival home 😟
20 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Hi Gary thanks for this review its much appreciated. Thanks, Kirsty
Thavyoung agent was very pleasant and…
Thavyoung agent was very pleasant and helpful throughout the booking helping to get the best possible deal to suit our needs
18 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Hi Anthony thank you for this review it is much appreciated. Thanks, Maddison
Once again Alison at Hays travel…
Once again Alison at Hays travel Hartlepool has navigated us through our family holiday booking. It is difficult trying to arrange a holiday when everyone wants prices for different things but Alison is very patient with us. We have booked a p&o cruise for next year with three cabins for 8 of us. Thanks Alison
19 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Hi Diane, thanks for this review its much appreciated. Hope you have a lovely time. Thanks, Alison
Group cruise
Fay was very pleasant and helpful, the booking went very smoothly even though it was for a large group.
Will definitely use Hays Travel in future.
18 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your lovely feedback, its very much appreciated. Thanks Fay
Paradise
We have booked here numerous occasions very helpful and always find what im looking for
8 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Hi John that's so much for this review it is much appreciated. Thanks, Julie
Kirsty and her team are fab…
Kirsty knows exactly what we want from a holiday cannot recommend her enough x
16 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks for the fab review , hoping for 5 stars next time :)Kirsty
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, the branch will be so pleased with the comments.
Kirsty Wilson is so helpful with all…
Kirsty Wilson is so helpful with all our bookings. She goes above and beyond. Always helpful and obliging.
Highly recommend Hays in Middleton Grange.
David & Christine Mountney.
13 August 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you so much for this review it is much appreciated. Hope you have a lovely time. Thanks, Kirsty
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