Absolutely amazing staff! We knew what holiday we wanted and they found it and booked it in a matter of minutes. We wouldn't use anyone else - the staff at the Hastings branch are brilliant; always h... See more
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Always book through Hays in Hastings (many staff members previously with Thomas Cook group before take over). Booking made with confidence. Travel Agent Sue was able to help us and book for us, ha... See more
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I was going round in circles trying to arrange a holiday for a family of ten so I popped into local Hays Travel, listed our requirements and left them to it! Next day I received four options with... See more
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Katy welcomed us with a lovely warm smile. Asked relevant questions as to the holiday we would like and found us a lovely break, making sure to include thd little tweaks we asked for ie good flight... See more
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Company details
- #20 of 205 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 54 best companies in Cruise Travel Agency
- #3 of 34 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
209/210 Queens Rd, TN34 1QP, Hastings, United Kingdom
- 01424572604
5.0
Excellent
1k reviews
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Absolutely amazing staff
Absolutely amazing staff! We knew what holiday we wanted and they found it and booked it in a matter of minutes. We wouldn't use anyone else - the staff at the Hastings branch are brilliant; always helpful and friendly. My only negative comment would be that if Sunday opening times are 11am until 4pm why couldn't they be 10am until 3pm and give the hard-working girls a better day.
11 August 2026
Reply from Hays Travel - Hastings
Mrs Atkins,
Thank you for your wonderful review! We are so pleased to hear that our staff were able to find and book your holiday so quickly and efficiently. We truly appreciate your kind words about our team. We also appreciate your feedback regarding the Sunday opening hours.
Kind Regards
Hays Travel Hastings
Yes experience was great 11/08/2026
Yes, everything was lovely including staff. Would come back again.
12 August 2026
Reply from Hays Travel - Hastings
Thank you so much for your lovely review! We are delighted to hear that you had such a positive experience with us and that you would consider returning.
Kind Regards
Hays Travel Hastings
Very friendly staff and answered all my…happy dtaff
Very friendly staff and answered all my questions
11 August 2026
Reply from Hays Travel - Hastings
Thank you for your fantastic 5-star review! We are so pleased to hear that our staff were friendly and answered all of your questions.
Kind Regards
Hays Travel Hastings
Very helpful and such lovely advisors. Booked my holiday within no time !
Very helpful and such lovely advisors.
11 August 2026
Reply from Hays Travel - Hastings
Kim Green,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be helpful and lovely.
Kind Regards
Hays Travel Hastings
Always book through Hays in Hastings
Always book through Hays in Hastings (many staff members previously with Thomas Cook group before take over).
Booking made with confidence. Travel Agent Sue was able to help us and book for us, having found out all our requirements
10 August 2026
Reply from Hays Travel - Hastings
Brian,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience and that our team was able to assist you with all your requirements. We appreciate your confidence in us.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Hastings
Diana,
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced such prompt and professional service. Your kind words are greatly appreciated.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Hastings
Mark Campbell,
Thank you for your wonderful review! We are so pleased to hear that our team was awesome, helpful, and knowledgeable.
Kind Regards
Hays Travel Hastings
We where very happy with the young lady…
We where very happy with the young lady who served us she was very helpful and very happy to help with everything 😊 xxxx
9 August 2026
Reply from Hays Travel - Hastings
Anne hillier ,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful and happy to assist you with everything.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Hastings
Karen,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff welcoming, helpful, and knowledgeable.
Kind Regards
Hays Travel Hastings
All the staff in the Hastings Hayes…
All the staff in the Hastings Hayes Travel Branch are so helpful and knowledgeable, such a friendly team always making us feel welcome and special, we always come out with a smile on our faces, it’s like visiting old friends, keep up the good work 😀
9 August 2026
Reply from Hays Travel - Hastings
Customer,
Thank you for your wonderful feedback! We are so pleased to hear that our team always makes you feel welcome and special. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Because when I went in their office I…
Because when I went in their office I was assisted with all i needed and I was happy,tha staff were happy to assist me.
31 July 2026
Reply from Hays Travel - Hastings
charity,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that our staff were happy to assist you with everything you needed.
Kind Regards
Hays Travel Hastings
Holiday bookings …
Really friendly and helpful colleagues as always. Was looked after by Kate who was very helpful. We always use heys travel, as the colleagues are so helpful.
6 August 2026
Reply from Hays Travel - Hastings
Thank you for your wonderful feedback! We are so pleased to hear that our colleagues were friendly and helpful, and that you had such a positive experience. We appreciate your loyalty and look forward to assisting you again.
Kind Regards
Hays Travel Hastings
5 star service as always from Sue at…
5 star service as always from Sue at Hastings, thank you.
26 July 2026
Reply from Hays Travel - Hastings
Thank you for your wonderful review! We are so pleased to hear you received 5-star service. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Had to book ticket on phone
Had to book ticket on phone - and even with computer - hick-ups, your colleague Emma managed to get it done
5 August 2026
Reply from Hays Travel - Hastings
We appreciate you sharing your experience. We're glad our colleague could assist despite the technical difficulties.
Kind Regards
Hays Travel Hastings
Great communication and listened to…
Great communication and listened to what we wanted
2 August 2026
Reply from Hays Travel - Hastings
Mr Robert Earle,
Thank you for your wonderful 5-star review! We are so pleased to hear that we communicated well and understood your needs.
Kind Regards
Hays Travel Hastings
Excellent friendly service
Excellent friendly service. Millie was
Knowledgeable and clear on what we were booking.
2 August 2026
Reply from Hays Travel - Hastings
Jennifer,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you efficiently and make your booking a positive experience. We truly appreciate you taking the time to share your kind words.
Kind Regards
Hays Travel Hastings
The staff were very helpful ,my first…
The staff were very helpful ,my first time using Hays travel , I will be looking to booking with them again.
1 August 2026
Reply from Hays Travel - Hastings
Michael,
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff were very helpful and that you had such a positive first experience with us. We look forward to assisting you with your future travel plans.
Kind Regards
Hays Travel Hastings
A great company to deal with
We were very happy with how we were treated and time was taken to insure we got the cruise we wanted being our first one
23 July 2026
Reply from Hays Travel - Hastings
Jen bod,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you were pleased with the service and that we could help you find the perfect cruise for your first experience.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Hastings
Thank you for your kind words! We are so pleased to hear that you received excellent service and found our team member to be helpful. We appreciate your feedback.
Kind Regards
Hays Travel Hastings
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