I was going round in circles trying to arrange a holiday for a family of ten so I popped into local Hays Travel, listed our requirements and left them to it! Next day I received four options with... See more
Company replied
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Katy welcomed us with a lovely warm smile. Asked relevant questions as to the holiday we would like and found us a lovely break, making sure to include thd little tweaks we asked for ie good flight... See more
Company replied
All the staff in the Hastings Hayes Travel Branch are so helpful and knowledgeable, such a friendly team always making us feel welcome and special, we always come out with a smile on our faces, it’s l... See more
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HASTINGS BRANCH KATIE WAS ABSOLUTELY BRILLIANT BOOKED OUR CHRISTMAS HOLIDAY TO EURO DISNEY, Listened to everything we required and sorted it out even when the woman on the other end of the phone los... See more
Company replied
Company details
- #20 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
209/210 Queens Rd, TN34 1QP, Hastings, United Kingdom
- 01424572604
5.0
Excellent
1k reviews
Asks customers to review
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We where very happy with the young lady…
We where very happy with the young lady who served us she was very helpful and very happy to help with everything 😊 xxxx
9 August 2026
Reply from Hays Travel - Hastings
Anne hillier ,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful and happy to assist you with everything.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Hastings
Karen,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff welcoming, helpful, and knowledgeable.
Kind Regards
Hays Travel Hastings
All the staff in the Hastings Hayes…
All the staff in the Hastings Hayes Travel Branch are so helpful and knowledgeable, such a friendly team always making us feel welcome and special, we always come out with a smile on our faces, it’s like visiting old friends, keep up the good work 😀
9 August 2026
Reply from Hays Travel - Hastings
Customer,
Thank you for your wonderful feedback! We are so pleased to hear that our team always makes you feel welcome and special. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Because when I went in their office I…
Because when I went in their office I was assisted with all i needed and I was happy,tha staff were happy to assist me.
31 July 2026
Reply from Hays Travel - Hastings
charity,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that our staff were happy to assist you with everything you needed.
Kind Regards
Hays Travel Hastings
Holiday bookings …
Really friendly and helpful colleagues as always. Was looked after by Kate who was very helpful. We always use heys travel, as the colleagues are so helpful.
6 August 2026
Reply from Hays Travel - Hastings
Thank you for your wonderful feedback! We are so pleased to hear that our colleagues were friendly and helpful, and that you had such a positive experience. We appreciate your loyalty and look forward to assisting you again.
Kind Regards
Hays Travel Hastings
5 star service as always from Sue at…
5 star service as always from Sue at Hastings, thank you.
26 July 2026
Reply from Hays Travel - Hastings
Thank you for your wonderful review! We are so pleased to hear you received 5-star service. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Had to book ticket on phone
Had to book ticket on phone - and even with computer - hick-ups, your colleague Emma managed to get it done
5 August 2026
Reply from Hays Travel - Hastings
We appreciate you sharing your experience. We're glad our colleague could assist despite the technical difficulties.
Kind Regards
Hays Travel Hastings
Great communication and listened to…
Great communication and listened to what we wanted
2 August 2026
Reply from Hays Travel - Hastings
Mr Robert Earle,
Thank you for your wonderful 5-star review! We are so pleased to hear that we communicated well and understood your needs.
Kind Regards
Hays Travel Hastings
Excellent friendly service
Excellent friendly service. Millie was
Knowledgeable and clear on what we were booking.
2 August 2026
Reply from Hays Travel - Hastings
Jennifer,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you efficiently and make your booking a positive experience. We truly appreciate you taking the time to share your kind words.
Kind Regards
Hays Travel Hastings
The staff were very helpful ,my first…
The staff were very helpful ,my first time using Hays travel , I will be looking to booking with them again.
1 August 2026
Reply from Hays Travel - Hastings
Michael,
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff were very helpful and that you had such a positive first experience with us. We look forward to assisting you with your future travel plans.
Kind Regards
Hays Travel Hastings
A great company to deal with
We were very happy with how we were treated and time was taken to insure we got the cruise we wanted being our first one
23 July 2026
Reply from Hays Travel - Hastings
Jen bod,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you were pleased with the service and that we could help you find the perfect cruise for your first experience.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Hastings
Thank you for your kind words! We are so pleased to hear that you received excellent service and found our team member to be helpful. We appreciate your feedback.
Kind Regards
Hays Travel Hastings
Amazing STAFF, amazing SERVICE 👍
Stuck in Turkey ( Izmir ) due to EasyJet cancelling a flight. No back up from EasyJet, no accommodation offered. In fact, no flight alternative for SIX DAYS ( which was booked full anyway )! We were right royally stuffed!
With EasyJet having no dedicated staff, and not answering phone calls or emails, I was SO relieved I had booked via Hays Travel in hastings. Their staff are ALL incredible and friendly and were on the case within minutes.
Unfortunately they couldn't magic up a flight that didn't exist, BUT they were they for support, back up and to help with alternatives.
We finally got home under our own steam via Turkish Airlines ( a PROFESSIONAL airline ) via Istanbul, two days later. BUT I am now £2000.00 out of pocket for hotel accommodation, taxis and flights. EasyJet refuses to pay for any of this.
on retuning and a long awaited email ,EasyJet told me I should of stayed at the airport for SIX days while they look for alternatives via another city in Turkey, even if it meant going to Glasgow or Manchester instead of Gatwick?
I did point out that both of us had to get back for something called a JOB, and also we needed insulin as one of us is diabetic type one, and had enough medication for two further days only.
The mind boggles.
Thank you to everyone at Hays Travel who help us get back. It's a shame I am now battling with EasyJet to get even the cost of my unused tickets refunded. However, their favourite word seems to be NO! NEVER AGAIN.
27 June 2026
Unprompted review
Reply from Hays Travel - Hastings
We are truly sorry to hear about the incredibly difficult experience you encountered with your cancelled flight and the subsequent challenges you faced while stranded in Izmir. We understand how frustrating and stressful it must have been to be in such a situation, especially with critical medical needs and work commitments.
We are, however, very pleased to learn that our team at Hays Travel in Hastings was able to provide you with exceptional support and assistance during this trying time. It's reassuring to know that their dedication and quick response made a positive difference, even when direct flight solutions were unavailable. We appreciate you highlighting their incredible and friendly service.
We acknowledge the significant financial burden you incurred and the ongoing difficulties you are experiencing with the airline regarding compensation. We are committed to supporting our customers, and we will certainly review your feedback to understand how we can better assist in such unforeseen circumstances. We value your business and your detailed account of these events.
Kind Regards
Hays Travel Hastings
I was going round in circles trying to…family holiday
I was going round in circles trying to arrange a holiday for a family of ten so I popped into local Hays Travel, listed our requirements and left them to it!
Next day I received four options with links to the hotels, flight details, transfer times and cost. All were reasonable options.
We made our choice, went back to the branch and fifteen minutes later we had a holiday booked! The staff were friendly, knowledgeable, helpful and efficient. It felt as though our lady listened and cared rather than simply ticking boxes. Thanks x
25 July 2026
Reply from Hays Travel - Hastings
paula blackman,
Thank you for your wonderful feedback! We are so pleased to hear that we could make arranging your family holiday a smooth and positive experience. It's fantastic to know that our team listened to your needs and provided such efficient service. We truly appreciate your kind words!
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Hastings
Sharon I,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided you with such a positive experience.
Kind Regards
Hays Travel Hastings
Sarah sorts out everything for us
Sarah sorts out everything for us. She is very polite and helpful. She is a lovely lady.
17 July 2026
Reply from Hays Travel - Hastings
penelope collins,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our team member to be so polite and helpful. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Millie dealt with our holiday and was…
Millie dealt with our holiday and was very professional, nothing was a problem. She did multiple searches until she found us an amazing deal.
23 July 2026
Reply from Hays Travel - Hastings
MR FURNELL,
Thank you for your wonderful review! We are so pleased to hear that our team member was professional and found you an amazing deal for your holiday.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Hastings
Darren,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our team to be so helpful, friendly, and supportive. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
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