Sue Andrew’s went the extra mile for us. She has put together a fantastic itinerary for our Australia trip - well researched and tweaked it with a smile when we wanted to make changes so that the resu... See more
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See what reviewers are saying
Initially went to TUI to book who were not very friendly as we tried to book holiday with no appointment. Have used Hays before online, so popped in the shop where they were very accommodating and Emm... See more
Company replied
Absolutely amazing staff! We knew what holiday we wanted and they found it and booked it in a matter of minutes. We wouldn't use anyone else - the staff at the Hastings branch are brilliant; always h... See more
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Always book through Hays in Hastings (many staff members previously with Thomas Cook group before take over). Booking made with confidence. Travel Agent Sue was able to help us and book for us, ha... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
209/210 Queens Rd, TN34 1QP, Hastings, United Kingdom
- 01424572604
5.0
Excellent
1k reviews
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Reply from Hays Travel - Hastings
Thank you for your fantastic 5-star review!
Michelle :)
Fabulous experience
Fabulous experience. The atmosphere in the shop was upbeat and friendly. Our assistant Emma was very engaging and knowledgeable with a friendly funny manner. The booking process was fast and efficient.
Would highly recommend!
13 July 2026
Reply from Hays Travel - Hastings
Thank you so much for your wonderful feedback! We are delighted to hear that your experience with us was so positive and that our team member was engaging and knowledgeable. We truly appreciate your recommendation!
Kind Regards
Hays Travel Hastings
A great company to deal with
When we make a holiday booking, the agents at Hays Hastings are always very friendly, knowledgeable and make the experience pleasurable
10 July 2026
Reply from Hays Travel - Hastings
Thank you for your wonderful feedback! We are so pleased to hear that our team consistently provides friendly and knowledgeable service, making your holiday booking experience a pleasure.
Kind Regards
Hays Travel Hastings
Holiday 2027
Katy was very friendly and professional. She has been helping me for a few weeks to get the right holiday and price. We booked yesterday very quick and easy.
12 July 2026
Reply from Hays Travel - Hastings
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you in finding the perfect holiday quickly and easily. We hope you have a fantastic trip!
Kind Regards
Hays Travel Hastings
Polite knowledgeable staff got us the…
Polite knowledgeable staff got us the holiday we were looking for
11 July 2026
Reply from Hays Travel - Hastings
Thank you for your wonderful review! We are so pleased to hear that our team was able to help you find the perfect holiday you were looking for.
Kind Regards
Hays Travel Hastings
Michelle was absolutely brilliant and…
Michelle was absolutely brilliant and very helpful. Nothing was too much trouble
8 July 2026
Reply from Hays Travel - Hastings
Paula prior,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was brilliant and helpful, and that you felt well-assisted.
Kind Regards
Hays Travel Hastings
Very friendly & informative thank you
Very friendly & informative thank you, but with being there for 2 hours, would have liked to be have been offered a coffee/tea/water especially as it was a very hot hot day, small detail but necessary I think.
8 July 2026
Reply from Hays Travel - Hastings
Mr D Bishop,
We appreciate your kind words about our team. We understand that comfort is important, especially on a hot day, and we regret not offering refreshments during your two-hour visit. We will certainly consider this valuable feedback to improve our service.
Kind Regards
Hays Travel Hastings
Really lovely assistant,Katy,who…
Really lovely assistant,Katy,who couldn’t have been more helpful and talked us through and explained everything in great detail
8 July 2026
Reply from Hays Travel - Hastings
Jennifer Hawkins,
We're so happy to hear that our assistant provided such a helpful and detailed explanation. We appreciate you sharing your positive experience with us.
Kind Regards
Hays Travel Hastings
Fabulous all round
Fabulous all round
Great staff always helpful and able to find just what you are looking for ☺️
28 June 2026
Reply from Hays Travel - Hastings
Angela Simons,
Thank you for your wonderful feedback! We are so pleased to hear that our staff was helpful and able to assist you in finding exactly what you were looking for.
Kind Regards
Hays Travel Hastings
The lady was great and very helpful
The lady was great and very helpful. Couldn’t ask for anything better Tony.
4 July 2026
Reply from Hays Travel - Hastings
Anthony,
Thank you so much for your wonderful review! We are so pleased to hear that our team member was helpful and provided such great service. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Katy welcomed us with a lovely warm…
Katy welcomed us with a lovely warm smile. Asked relevant questions as to the holiday we would like and found us a lovely break, making sure to include thd little tweaks we asked for ie good flight times, near quiet town , close to beach.
She was very attentive and took pleasure in our pleasure at the prospect of our holiday.
I would recommend Hays to anybody wanting a tailor made holiday with a human touch
5 July 2026
Reply from Hays Travel - Hastings
sarah nicholls,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience. We will be sure to pass on your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Hastings
Mr Michael Hanson,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently find our service reliable and informative.
Kind Regards
Hays Travel
Reply from Hays Travel - Hastings
Joanna Karlsson,
Thank you for your wonderful review! We are so pleased to hear that you experienced excellent service. We appreciate your kind words.
Kind Regards
Hays Travel
Hays as good as ever
Helpful member of staff who took the time to find the best holiday for us at short notice
19 June 2026
Reply from Hays Travel - Hastings
Clive,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was able to help you find the perfect holiday, even at short notice.
Kind Regards
Hays Travel Hastings
Went in to book a cruise and they were…
Went in to book a cruise and they were so helpful and explained everything that we asked.
24 June 2026
Reply from Hays Travel - Hastings
We're so glad we could assist you with your cruise booking. We hope you have a wonderful trip!
Kind Regards
Hays Travel
I am over the moon with the service we…
I am over the moon with the service we received Katy our rep was absolutely amazing explained everything she can do to help with our holiday so we are very very happy with the service thankyou Mrs Patricia mcminigal & mr John Davies
22 June 2026
Reply from Hays Travel - Hastings
Mrs Patricia mcminigal,
We are so happy to hear you had such a wonderful experience! We're glad our representative provided excellent service. Thank you for your kind feedback.
Kind Regards
Hays Travel
Katy from Hastings branch was great and…
Katy from Hastings branch was great and very helpful. Great asset to the company.
20 June 2026
Reply from Hays Travel - Hastings
Pamel Machin,
We appreciate you sharing your experience. We are so glad that you had a great experience!
Kind Regards
Hays Travel
I have dealt with Michelle before
I have dealt with Michelle before. Michelle is friendly, informative, understanding and efficient.
17 June 2026
Reply from Hays Travel - Hastings
Vivien,
We are so pleased to hear that our team member was friendly, informative, understanding, and efficient. Thank you for your kind words.
Kind Regards
Hays Travel Hastings
Excellent experience as usual find me…
Excellent experience as usual find me exactly what I wanted very happy love going to hays for all my holidays x
18 June 2026
Reply from Hays Travel - Hastings
Lesley Lane,
We are so pleased to hear you had an excellent experience and found exactly what you wanted! Thank you for your continued loyalty.
Kind Regards
Hays Travel
Knowledgeable, efficient and helpful agent
We found our agent, Sue to be very helpful, knowledgeable and friendly. Nothing was too much trouble and our booking was dealt with efficiently and confidently.
7 June 2026
Reply from Hays Travel - Hastings
Guest,
We're so pleased to hear about your positive experience with our team. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
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