I was in Hays last week booking a holiday. I was in this week booking another holiday. As I said last week I would not use another travel agent.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always the girls are very helpful, friendly, and help you get the best deal. They offer help with follow up information such as flights, check-ins etc. Many thanks to Emma for her help and explana... See more
Company replied
Tierney who is a first year apprentice has arranged our dream holiday to Australia, Singapore and Thailand . She listened with patience to our wishes and helped put together our trip. We are so plea... See more
Company replied
Georgia at Hayes Travel in Havant went overboard to help us plane our holiday in 2026. She was ble to overcome every little hurdle and come up with exactly what we wanted. She is a great asset and c... See more
Company replied
Company details
- #22 of 207 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #10 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #11 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Market Parade, PO9 1PY, Havant, United Kingdom
- 023 9247 0722
4.9
Excellent
531 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was in Hays last week booking a…
I was in Hays last week booking a holiday. I was in this week booking another holiday. As I said last week I would not use another travel agent.
15 September 2026
Reply from Hays Travel - Havant
Thank you so much for your lovely review!
We’re so pleased to know you’re happy with the service we provide, and we truly appreciate your continued support.
We hope you have a fantastic time on both of your holidays, and we look forward to helping you plan many more adventures in the future!
Rebecca was super friendly and helpful.
Rebecca was super friendly and helpful.
The holiday looks great and looking forward to going
Steve
12 September 2026
Reply from Hays Travel - Havant
Mr Steve Aston,
Thank you for your wonderful feedback and I will pass this onto Rebecca. We hope you have a fantastic holiday!
Kind Regards
Hays Travel Havant
Reply from Hays Travel - Havant
Thank you for your wonderful feedback! We are so pleased to hear that you found our staff to be helpful and knowledgeable. We truly appreciate your kind words.
Kind Regards
Hays Travel Havant
Very helpful and made sure our holiday…
Very helpful and made sure our holiday requirements were met
5 September 2026
Reply from Hays Travel - Havant
Thank you so much for your wonderful review! We are delighted to hear that we were able to assist you and ensure all your holiday requirements were met.
Kind Regards
Hays Travel Havant
Reply from Hays Travel - Havant
Thank you for your 5-star review! We are so pleased to hear that you found our service to be friendly, helpful, and efficient. We truly appreciate your kind comments.
Kind Regards
Hays Travel Havant
Staff leaders lovely
Staff leaders lovely, found us just what we wanted, would definitely go back.
25 August 2026
Reply from Hays Travel - Havant
Thank you for the lovely review
I saw Emma and she was very helpful and…
I saw Emma and she was very helpful and took time to get me the right holiday.
27 August 2026
Reply from Hays Travel - Havant
Hi Jane,
Thank you for your wonderful feedback! We are so pleased to hear that Emma was very helpful in arranging your holiday.
Kind Regards
Hays Travel Havant
As always the girls are very helpful
As always the girls are very helpful, friendly, and help you get the best deal. They offer help with follow up information such as flights, check-ins etc. Many thanks to Emma for her help and explanations
16 August 2026
Reply from Hays Travel - Havant
Pauline,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was so helpful and friendly, and that you received excellent assistance with all your travel needs.
Kind Regards
Hays Travel Havant
Reply from Hays Travel - Havant
Hi Michael,
Thank you for your lovely feedback!
Best regards,
Hays Travel Havant
Great Staff
Very attentive , helpful staff. A trainee was making her first flight only booking and was a delight.
21 August 2026
Reply from Hays Travel - Havant
Hi Sue,
Thank you for your wonderful 5-star review! We will be sure to pass on your lovely feedback to Louise.
Kind Regards
Hays Travel Havant
I wanted to go on a combined…
I wanted to go on a combined Gambia/Senegal holiday but no holiday company seemed to offer my specifications. Firstly Rebecca searched several options and, visiting Hays Travel shop, Emma then helped to narrow down the holiday option which matched my adjusted choice. Emma was extremely helpful and professional in liaising between me and the company over the phone to sort out the holiday which I’m looking forward to going on. The first class customer service is highly appreciated. Thank you.
7 August 2026
Reply from Hays Travel - Havant
Kevin,
Thank you so much for your wonderful feedback! We are delighted to hear that we were able to help you find the perfect holiday to match your adjusted choices. We appreciate your kind words about our customer service and its always a pleasure having you in branch.
Kind Regards
Hays Travel Havant
Excellent service.
Excellent service, spent quite some time finding a holiday which matched our requirements.
5 August 2026
Reply from Hays Travel - Havant
Graham,
We're so happy we could help you find the perfect holiday that met all your requirements. Thank you for your kind words!
Kind Regards
Hays Travel Havant
Polite staff.
Polite staff.
Listened to my requirements.
Answered questions around my booking.
Didn't push me into finalising the booking.
Over all I was very happy with my instore experience.
11 August 2026
Reply from Hays Travel - Havant
Hi Karen,
Thank you for taking the time to share your positive experience with us. We're so pleased to hear that our staff were polite and helpful, and that you felt comfortable throughout your visit.
Kind Regards
Hays Travel Havant
Reply from Hays Travel - Havant
Laurence Stickland,
Thank you so much for your positive feedback! We are delighted to hear that you found our service helpful and understanding.
Kind Regards
Hays Travel Havant
Staff helped with looking for package…
Staff helped with looking for package cruise of where I wanted to go
8 August 2026
Reply from Hays Travel - Havant
Julie,
Thank you for your positive review! We're delighted to hear that our staff was able to assist you in finding the perfect package cruise for your desired destination.
Kind Regards
Hays Travel Havant
The lady was listened what we want go…
The lady was listened what we want go and she was very patient and very friendly and advice we shall looking forward to it
7 August 2026
Reply from Hays Travel - Havant
Mandy,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was patient, friendly, and provided helpful advice. We look forward to assisting you further.
Kind Regards
Hays Travel Havant
We were helped by a very helpful lady
We were helped by a very helpful lady, which got us everything we wanted. We were very happy.
5 August 2026
Reply from Hays Travel - Havant
Thank you for your lovely review
The lady we dealt with was outstanding…
The lady we dealt with was outstanding and so helpful, it was a really personal touch and a really good experience.
2 August 2026
Reply from Hays Travel - Havant
Thank you so much for your lovely words.We really appreciate your feedback.
Thank you for your excellent service…
Thank you for your excellent service and attention to detail. Meghan and Emma went out of their way to help.
18 July 2026
Reply from Hays Travel - Havant
Thank you so much for your lovely feedback.We will be sure to let them both know your lovely comment.
Holiday 2027
The booking agents really tried her best to get me the most cost effective deal for a single traveller. So much appreciated.
20 July 2026
Reply from Hays Travel - Havant
Hi Tracey, we are so glad you had a great experience in branch and we can't wait to help you book your next one! We will pass these lovely words over to Lisa.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.