With Hays you get very personal service, they listen to your requirements, ask appropriate questions and always get back to you. The staff at the Hereford branch are excellent, I dealt with Ethan and... See more
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Went to book our first ever Cruise, the agent was very helpful in explaining all that we need to know and do. We ended up booking and are now looking forward to our new holiday experience next year... See more
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Very smooth experience. We were thinking of joining my sister-in-law for her holidays but there were no more seats on the plane so decided to book a holiday to Turkey. Eve, at Hays Hereford, was ve... See more
Company replied
The friendliness and efficiency of the staff are second to none. Poppy helped us with queries we had on a holiday we had already booked, printed boarding passes etc and provided useful information. Sh... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
53/54 Commercial Street, HR1 2DJ, Hereford, United Kingdom
- 01432617310
4.9
Excellent
1k reviews
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Very smooth experience
Very smooth experience. We were thinking of joining my sister-in-law for her holidays but there were no more seats on the plane so decided to book a holiday to Turkey. Eve, at Hays Hereford, was very helpful and quick! In not time I had booked our next holiday. We can't wait.
31 July 2026
Reply from Hays Travel - Hereford
Thank you for your review. Glad Eve could help with your travel plans. Erica
The service was very helpful
The service was very helpful, booked exactly what we asked for with the minimum of fuss at the right price. Our flights were at the best times and our seats just where we wanted them. Thank you.
25 July 2026
Reply from Hays Travel - Hereford
Thank you for your review.
Reply from Hays Travel - Hereford
Thank you for your review.
Fantastic all round service
Eve was fantastic when we spoke on the phone. Holiday and valet parking at Birmingham all sorted out in just over 5 minutes.
31 July 2026
Reply from Hays Travel - Hereford
Thank you for your review. Glad Eve could help.
Reply from Hays Travel - Hereford
Thank you for your review.
Great customer service
Great customer service, very informative about where we are going so gave us some great tips
1 August 2026
Reply from Hays Travel - Hereford
Thank you for your review. Glad we could help.
Reply from Hays Travel - Hereford
Thank you for your review.
Reply from Hays Travel - Hereford
Thank you for your review.
Reply from Hays Travel - Hereford
Thank you for booking with us again and thank you for your review. Glad we could help. Erica
Excellent from start to finish
From start to finish, great experience and will definitely use again
16 February 2026
Reply from Hays Travel - Hereford
Thank you for your review.
Brilliant friendly and efficient…
Brilliant friendly and efficient service. First time we’d used them but certainly won’t be the last time.
31 July 2026
Reply from Hays Travel - Hereford
Thank you for your review.
We are regular customers of a trusted…
We are regular customers of a trusted travel agent who makes all our travel arrangements. As always all aspects of the service were outstanding. Thank you Judith Salt of Hays Hereford
31 July 2026
Reply from Hays Travel - Hereford
Thank you for your review. Glad Judith could help with your travel plans.
Very helpful and managed to book what I…
Very helpful and managed to book what I needed and dovetail with others who I was meeting at my destination
29 July 2026
Reply from Hays Travel - Hereford
Thank you for your review. Glad we could help. Erica
Always a great experience
Always a great experience. Totally looked after from start to finish by Judith Salt. Excellent service.
21 July 2026
Reply from Hays Travel - Hereford
Thank you for booking again and thank you for your review. Erica
Hereford office
Poppy in the Hereford office is wonderful. We have booked several holidays there and she has been professional and informative
28 July 2026
Reply from Hays Travel - Hereford
Thank you for your review. Glad we could help again. Erica
Great knowledge from Judith about…
Great knowledge from Judith about cruises
Extremely helpful 😀
29 July 2026
Reply from Hays Travel - Hereford
Thank you for your review.
My service is always excellent that’s…
My service is always excellent that’s why I always book with Hayes travel Hereford Judith always knows what I want and I’ve never been disappointed
26 July 2026
Reply from Hays Travel - Hereford
Thank you for your review and thank you for booking with us again. Glad we could help. Erica
Fast and efficient
Fast and efficient. Agent checked us in on flight which was really helpful. Price matched a holiday found online. Would have been helpful to see if any other discounts would apply to customer eg blue light etc.
25 July 2026
Reply from Hays Travel - Hereford
Thank you for your review. Glad we could help. Sorry we do not offer any blue light discount but glad we matched the direct price for you. Erica
Ethan was first class answered all our…
Ethan was first class answered all our questions, rang us with more information and was above and beyond getting us booked
26 July 2026
Reply from Hays Travel - Hereford
Thank you for your review. Glad we could help with your travel plans. Erica
Very pleasant staff
Very pleasant staff, little trouble sorting holiday and didn’t quite get what we wanted but had a good experience
25 July 2026
Reply from Hays Travel - Hereford
Thank your for your review.
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