With Hays you get very personal service, they listen to your requirements, ask appropriate questions and always get back to you. The staff at the Hereford branch are excellent, I dealt with Ethan and... See more
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Went to book our first ever Cruise, the agent was very helpful in explaining all that we need to know and do. We ended up booking and are now looking forward to our new holiday experience next year... See more
Company replied
Very smooth experience. We were thinking of joining my sister-in-law for her holidays but there were no more seats on the plane so decided to book a holiday to Turkey. Eve, at Hays Hereford, was ve... See more
Company replied
The friendliness and efficiency of the staff are second to none. Poppy helped us with queries we had on a holiday we had already booked, printed boarding passes etc and provided useful information. Sh... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
53/54 Commercial Street, HR1 2DJ, Hereford, United Kingdom
- 01432617310
4.9
Excellent
1k reviews
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Excellent service as always
Excellent service as always. Judith works so hard to find the best holiday for us. Total expert, knowledgeable and never gets impatient
16 May 2026
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Judith.
Excellent service
My experience with hays travel in Hereford was amazing. From when I first walked in I was spoken to had everything explained to me about what I was looking for. It was the best service anyone could ever need. The booking process was super quick and easy thanks to the efficient staff specifically poppy and Judith thank you very much!
18 May 2026
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Judith.
Jolly hols
Always great yo speak to craig about our jollies he always trys his best to get us a great price and location .si very welcoming and fun guy x
15 May 2026
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Craig
Reply from Hays Travel - Hereford
Thanks for your review. Glad Ethan could help. Erica
Everything great but wrong spelling of…
Everything great but wrong spelling of one name but amended quickly
3 May 2026
Reply from Hays Travel - Hereford
Thank you for your review. I'm so sorry that there was an error with your booking but glad we got it sorted for you. Regards Erica
Reply from Hays Travel - Hereford
Thank you for your review, I will pas this on to Erica.
brilliant and very helpful
6 May 2026
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Amelia.
Basically we are on holiday organised…
Basically we are on holiday organised by Ethan and he was looking into a Christmas cruise for us. This became available and we had to pay deposit. All done, cannot say any more.
5 May 2026
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Ethan..
11 out of 10 Erica.
As always Erica has done us proud, found us the holiday we wanted, many Thanks for a great service 😀.
28 April 2026
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Erica.
The assistance of Craig
3 May 2026
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Craig.
we only go to hays when we book a…
we only go to hays when we book a holiday.They take time to help find the right one for us.
28 April 2026
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Eve.
Knowledgeable and helpful staff
Booking a holiday or flights with Hays Travel always takes the pressure off the customer, as the staff, under the expert supervision of Erica, the Manageress, are friendly, knowledgeable and extremely helpful in making sure you get just the holiday you are looking for.
We have been booking our holidays with Judith for many years now as her experience and invaluable knowledge of the travel industry is exceptional. She goes above and beyond to ensure that the holiday fits our personal requirements and is an outstanding member of staff with good customer service skills.
17 April 2026
Reply from Hays Travel - Hereford
Thank you for your lovely review Val. Its always nice speaking with you. I will be sure to pass on your comments to Judith. Erica
Reply from Hays Travel - Hereford
Thanks for your review. Glad I could help. Erica
Excellent customer service
Erica provided excellent and honest advice for our spontaneous holiday booking, thank you 😊
26 April 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad I could help and what a great trip it will be for you. Erica
The Travel Agent was delightful
The Travel Agent was delightful. Very helpful and accommodating with our particular itinerary requests . She gave us options and suggestions about where might suit us .
22 April 2026
Reply from Hays Travel - Hereford
Thank for your lovely review. Glad Eve could help with your travel plans. Erica
Judith was so helpful couldn’t do…
Judith was so helpful couldn’t do enough fantastic advice
14 April 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad Judith could help. Erica
Helping to make informed decisions…
Helping to make informed decisions about best holiday location for our needs and budget at this time of year. Especially as we haven't been abroad for over 2 years and that was to visit family.
19 April 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad we could help help. Erica
Reply from Hays Travel - Hereford
Thanks for your review. Glad we could help with your travel plans.
Reply from Hays Travel - Hereford
Thanks for your review. Glad we could help with your travel plans. Erica
We have confidence in the experience of…
We have confidence in the experience of the person we book with.
4 April 2026
Reply from Hays Travel - Hereford
Thank you for your review. Glad we could help. Erica
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