As always, excellent service. Sarah took my original booking and phoned a few days later to say my single room request had been approved by the hotel. Richard took my deposit and went through my it... See more
Company replied
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My travel consultant, Sarah, was amazing. She was very knowledgeable and helpful and was also very patient when I needed to make changes to my travel plan requests. Nothing was too much trouble, and... See more
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We always get a good experience at Hays travel, they make us feel secure so there are no worries . Always good HolidAYS with Hays. Look I'm a poet and didn't know it.😎
Company replied
All the staff at Hays Travel Hillsborough are always friendly & helpful, We wanted a cheep 2nd holiday & Julie went out of her way to find us one at the right price we always come out of there smiling... See more
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Company details
- #21 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Middlewood Road, S6 4GY, Hillsborough, United Kingdom
- 01144075194
4.9
Excellent
951 reviews
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2nd holiday booked this month the usual…
2nd holiday booked this month the usual 5* service from Sarah
12 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Always use the Hillsborough branch &…
Always use the Hillsborough branch & Richard looked after me as usual (even with my injury I suffered on way to branch)
19 August 2026
Reply from Hays Travel - Hillsborough
We're so glad to hear you consistently have a positive experience at our Hillsborough branch! We appreciate your kind words.
Excellent experience
As always, excellent service. Sarah took my original booking and phoned a few days later to say my single room request had been approved by the hotel. Richard took my deposit and went through my itinerary for my trip to Maastricht next July. Everyone is always friendly and efficient.
19 August 2026
Reply from Hays Travel - Hillsborough
Thank you for your wonderful review! It's fantastic to hear that you received excellent service and found everyone to be friendly and efficient. We truly appreciate your kind words.
Patient and attentive assistance from a…
Patient and attentive assistance from a friendly Hays employee
18 August 2026
Reply from Hays Travel - Hillsborough
Thank you for your wonderful feedback! We are so pleased to hear that our colleague provided such knowledgeable and patient assistance throughout your travel planning process. It's great to know that nothing was too much trouble.
My travel consultant Sarah.
My travel consultant, Sarah, was amazing. She was very knowledgeable and helpful and was also very patient when I needed to make changes to my travel plan requests.
Nothing was too much trouble, and she kept in touch with me all the way through the process, right through to booking.
I am very grateful for her professionalism and kindness.
15 August 2026
Reply from Hays Travel - Hillsborough
Thank you for your wonderful feedback! We are so pleased to hear that our colleague provided such knowledgeable and patient assistance throughout your travel planning process. It's great to know that nothing was too much trouble.
Richard sorted everything out for us 👍
16 August 2026
Reply from Hays Travel - Hillsborough
We're so happy to hear that everything was sorted out for you. We truly appreciate your positive feedback!
Good helpful staff
15 August 2026
Reply from Hays Travel - Hillsborough
We're so happy to hear that everything was sorted out for you. We truly appreciate your positive feedback!
Wouldn't book anywhere else
Wouldn't book anywhere else - friendly, efficient and knowledgeable.
5 August 2026
Reply from Hays Travel - Hillsborough
Thank you so much for your fantastic 5-star review! We are delighted to hear that you found our service friendly, efficient, and knowledgeable. We truly appreciate your kind words.
Hays Travel Hillsborough 👍👍
It was a very good experience at Hays travel Hillsborough, thankyou !
The representative was very helpful and approachable.
It was much a much better experience than when I visited the Hays travel in Meadow Hall, they were not helpful at all.
4 August 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have a lovely holiday to Corfu. If you have any further questions or queries please do not hesitate to contact us
Molly was very helpful and went all the…
Molly was very helpful and went all the way to getting us a good deal and finding the accommodation and resort that offers us everything we asked for.
13 August 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have a lovely holiday in beautiful Bulgaria. If you have any further questions or queries please do not hesitate to contact us
Great service from Molly at the…
Great service from Molly at the hillsborough branch
Always friendly and very helpful
6 August 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have an amazing trip to Menorca. If you have any further questions or queries please do not hesitate to contact us
HolidAYS at HAYS
We always get a good experience at Hays travel, they make us feel secure so there are no worries .
Always good HolidAYS with Hays.
Look I'm a poet and didn't know it.😎
6 August 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have an amazing Caribbean cruise. If you have any further questions or queries please do not hesitate to contact us
All the staff at Hays Travel…
All the staff at Hays Travel Hillsborough are always friendly & helpful, We wanted a cheep 2nd holiday & Julie went out of her way to find us one at the right price we always come out of there smiling 😃
11 August 2026
Reply from Hays Travel - Hillsborough
Thank you for your fantastic review! We are so pleased to hear that our team is always friendly and helpful. It's wonderful that we could find you a great holiday at the right price, and we love knowing you leave smiling!
Jasmine always goes the extra mile in…
Jasmine always goes the extra mile in finding the right holiday.
We are a large group with a child with additional needs and she’s been amazing.
11 August 2026
Reply from Hays Travel - Hillsborough
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you in finding the perfect holiday for your group. We hope you have a fantastic time.
Knowledgeable and Helpful Staff
Knowledgeable, helpful and friendly staff. They helped us to quickly find and book exactly the holiday we wanted.
6 August 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have an amazing holiday in Fuerteventura. If you have any further questions or queries please do not hesitate to contact us
Booking very easy with friendly and professional consultant.
Booked holiday and found process very easy. The consultant was very thorough and explained everything. All my questions were answered immediately.
5 August 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. I hope that you have an amazing Caribbean cruise experience. If you have any other questions or queries please do not hesitate to contact us
Brill
I recently booked a holiday & spoke to Madison.
She was very pleasant & polite & went into detail of the booking process.
It didn't take long over the phone & it was booked.
Excellent service.
Thank you.
6 August 2026
Reply from Hays Travel - Hillsborough
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member provided such fantastic service and was so knowledgeable and helpful. We truly appreciate your kind words. If you need any further help please do not hesitate to contact us!
Very helpful staff,molly.happy with…
Very helpful staff,molly.happy with help given and great experience,very welcoming
5 August 2026
Reply from Hays Travel - Hillsborough
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive and welcoming experience with us.
Sarah is excellent
We have dealt with Sarah before and cannot praise her highly enough. All fine details covered. Now looking forward to our holiday
4 August 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have an amazing trip to with Newmarket Holidays. If you have any questions or queries please do not hesitate to contact us
Fantastic service as always from Sarah
Fantastic service as always from Sarah. Nothing too much trouble and so knowledgeable and helpful. Thank you Sarah.
30 July 2026
Reply from Hays Travel - Hillsborough
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member provided such fantastic service and was so knowledgeable and helpful. We truly appreciate your kind words. If you need any further help please do not hesitate to contact us.
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