The staff at Horsforth branch have always been brilliant. Very knowledgeable, my holiday was all booked in very quickly and my payment plan set up straight away with all the necessary confirmation iss... See more
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After seeing our trip on Facebook. Messaged hays travel and was given a price. Followed up with a call at my request. Booking made with the lady who was clearly experienced and knowledgeable. Fast... See more
Company replied
We have just booked next year’s holiday with the help from Amanda. Amanda went above and beyond for us to make sure we got the holiday we want. She was so patient with us as she navigated through a... See more
Company replied
We’ve literally just got home from our holiday and ended up booking again for next year with Tracy. That’s exactly why we keep going back to her. No stress, no endless searching, just a quick m... See more
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Company details
- #22 of 203 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #5 of 34 best companies in Cultural tours provider
- #3 of 34 best companies in Currency exchange service
- #9 of 99 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
70 Town Street, LS18 4AP, Horsforth, United Kingdom
- 01138275440
4.9
Excellent
667 reviews
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Always a warm welcome and a smile
Always a warm welcome and a smile. My booking was done quickly and efficiently.
17 May 2026
Quick efficient and great customer…
Quick efficient and great customer service from Chloe
17 May 2026
Cloe listened to our requirements and…
Cloe listened to our requirements and quickly found a hotel and flight package for us which was better value than on the Internet.
8 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
So easy to book and a fantastic deal
So easy to book and a fantastic deal
Amanda was lovely arranged everything perfectly
13 May 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :)
The staff at Horsforth branch have…
The staff at Horsforth branch have always been brilliant. Very knowledgeable, my holiday was all booked in very quickly and my payment plan set up straight away with all the necessary confirmation issued to me immediately. Thank you Amanda 🙂
9 May 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review. It is always a pleasure booking your trips! :-)
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
We have just booked next year’s…
We have just booked next year’s holiday with the help from Amanda.
Amanda went above and beyond for us to make sure we got the holiday we want. She was so patient with us as she navigated through all our requests and changes we made.
Though we live quite a distance away we will always get Amanda to book our holidays
8 May 2026
Unprompted review
Reply from Hays Travel - Horsforth
Thank you for your lovely review, It was a pleasure booking you.
After seeing our trip on Facebook
After seeing our trip on Facebook. Messaged hays travel and was given a price. Followed up with a call at my request. Booking made with the lady who was clearly experienced and knowledgeable. Fast easy Booking. Fantastic customer service 👏
8 May 2026
Reply from Hays Travel - Horsforth
Thank you for your Lovely Review
Reply from Hays Travel - Horsforth
Thank your lovely review
Very helpful found what I was looking…
Very helpful found what I was looking for ay a very good price
28 April 2026
Reply from Hays Travel - Horsforth
Thank you for you lovely review
A good booking experience
Ella is a young agent who has learnt a lot in a short time, when she is not sure of something she checks. Her customer service is excelent. It was a pleasure to be served by her.
2 May 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review! It was a pleasure booking you both 😊
The whole experience was straight…
The whole experience was straight forward from start to finish. The perfect holiday was found for us and we can’t wait. Thank you.
30 April 2026
Reply from Hays Travel - Horsforth
Thank you for your review, We hope you have a lovely holiday☺️
Just got home and rebooked another trip with Tracy
We’ve literally just got home from our holiday and ended up booking again for next year with Tracy.
That’s exactly why we keep going back to her. No stress, no endless searching, just a quick message and she comes back with options that are absolutely spot on for us every single time.
Tracy totally understands what we like, and we can just trust her to get it right and she always does.
22 April 2026
Reply from Hays Travel - Horsforth
Thank you for the lovely review
Amazing service as always
Amazing service as always! We have booked all of our family holidays with Hays in Horsforth. Lovely, friendly and extremely helpful staff! Would highly recommend!
19 April 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
Amanda has been fantastic in helping me…
Amanda has been fantastic in helping me sort all my travel this year. She works hard to find the right accommodation and flights to make sure we have the best holidays. I can’t recommend her enough. She makes the whole process so easy and enjoyable, completely takes the stress out of the process. Thank you!
15 April 2026
Reply from Hays Travel - Horsforth
Thank you so much for your lovely review, it is always a pleasure booking your holidays! Thanks Amanda :-)
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
Absolute wonderful Tracy helped me and…
Absolute wonderful Tracy helped me and my family find a perfect holiday for us for 2027 .. we have not been aboard for few years and Tracy made it quick easy and stress free for us. Also can have bit of laugh and natter about the place which made us more excited to go! Thank you
11 April 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
Very helpul and knowlegable
8 April 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
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