Another holiday booked with Tracy, and as always, she’s been absolutely brilliant. I honestly wouldn’t book with anyone else. I completely trust her advice and know she’ll always help us find the best... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amanda is amazing!! Made the entire process so easy, no question was too much trouble and Amanda couldn’t do enough for me. I cannot recommend this branch enough. Amanda truly went above and beyond,... See more
Company replied
Saw a bargain deal on Facebook to Toronto, Niagara Falls and NYC so commented asking for more details, Amanda replied in under 10 minutes (even though it was 8pm!). All booked by the next evening afte... See more
Company replied
Chloe found us a good deal after we’d struggled with other Hay’s locations. She was quick to respond, helpful, and easily sorted changes to our itinerary. We’d definitely book again with Hays Horsfo... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #10 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
70 Town Street, LS18 4AP, Horsforth, United Kingdom
- 01138275440
4.9
Excellent
712 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have booked several holidays through…
We have booked several holidays through Hays and always go back as it is such a friendly atmosphere and all the staff are so welcoming, helping you to find that all important holiday experience with great advice along the way. Thank you
25 February 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
This isn't the first time I've booked…
This isn't the first time I've booked with hays travel and wont be the last all my questions got answered quickly and everything was straight forward and easy.
Big thank you to Amanda who works at the hays travel leeds horsforth.
26 February 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Special holiday
Very helpful with helping me to book the prefect holiday to celebrate my 60th birthday
Location flights and price
Thank you very much to sammie 🌟
25 February 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Tracy was fantastic! 🤩
Tracy was fantastic. I had a list of what we wanted and didn’t want as a family for our holiday and Tracy found somewhere I hadn’t really thought about. So quick and thorough, passed on information about the town near the hotel and amenities. Perfect choice to accommodate everyone, we are so excited for Turkey.
20 February 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
Milan/Bernina trip
Amanda was helpful and efficient and patient. I asked her to look at other options such as extra nights, alternative airports, adding luggage and dealt with it all professionally.
20 February 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review! I hope you have a great time. Amanda :-)
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Positive experience
Very helpful, friendly and professional.
I wouldn’t ever book online again it was so stress free and easy. The agent knew so much information about the area and the accommodation.
14 February 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Good advice and proffecianal travel…
Good advice and proffecianal travel agent.
Resulting in a rapid holiday booking.
13 February 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Great company and great service
Great company and great service. Get back to you straight away, and go out of their way to find fab holidays for you and your family. Really helpful.
6 February 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Love Hays wouldn’t book my holidays…
Love Hays wouldn’t book my holidays with anyone else!. Such helpful staff, always quick to respond to your questions. Never had any problems
13 February 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Friendly and helpful
27 January 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Booking my holiday was so…
Booking my holiday was so straightforward. All my questions were answered and useful and helpful information was provided by the friendly team at Hays Travel Horsforth.
3 February 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Excellent service
We received excellent service from our original enquiry, through the whole process of booking and wouldn't hesitate to recommend Hays Travel - Horsforth.
1 February 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
As usual the whole process was easy and pleasant.
Saw Lauren who booked my holiday in Mallorca for me. As usual the whole process was easy and pleasant. Thank you.
4 February 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Some sun needed…
I just called in on the off chance to find out about going to Cape Verde . Amanda remembered me from having booked some holidays there before. She was extremely helpful with finding and booking everything straight away for me .
4 February 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Excellent customer service
Excellent customer service. Enquired about a deal listed on Facebook. The agent tailored the deal to meet my request. Excellent service
27 January 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Amanda is always so welcoming
Amanda is always so welcoming. She knows exactly what we like and was really helpful when we booked this holiday.
1 February 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Excellent service from Amanda at the…
Excellent service from Amanda at the Horsforth branch
1 February 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.