The young lady Emma was very good. We have used the HORWICH branch before so our names came up on the computer. We wanted a specific hotel in our destination, she looked at travelling from Manchester... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was really impressed with my experience of booking a holiday with Hays travel, Horwich. Mollie and her colleague suggested the best area for what I wanted from the holiday and were really helpful an... See more
Company replied
We were looking for flights only (Manchester to Sydney) but after discussing our plans with Emma she suggested that changing our onward Flights from Hong Kong to Sydney to two days later we could spen... See more
Company replied
Every time we go into the Horwich branch we feel we are greeted by friends who want nothing but the best for our holiday experience. The team are dedicated to making sure whatever you need is careful... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
72 Winter Hey Lane, BL6 7NZ, Horwich, United Kingdom
- 01204 468069
4.9
Excellent
514 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly knowledgeable staff
Friendly knowledgeable staff. Helped us book our first Cruise.
11 July 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. Thankyou Janet
Great service got exactly what we asked…
Great service got exactly what we asked for, Janet was very efficient, and though. Knows what she's doing
11 July 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with me again. I hope you are looking forward to this holiday. Thankyou Janet
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. Thankyou Janet
Reply from Hays Travel - Horwich
It was a pleasure to book your holiday, I hope you are looking forward to it. Thank you Janet.
Reply from Hays Travel - Horwich
Thank your lovely feedback, it was lovely to meet you both, I hope you are looking forward to your holiday. Thank you Jill
Excellent service.
Excellent service.
Jill went above and beyond to make sure we had everything sorted for our cruise and stay. Certainly use HAYS again.
21 June 2026
Reply from Hays Travel - Horwich
Thank you so much for taking the time to leave a review and for the lovely feedback. It was lovely to meet you both and it was a pleasure to book your holiday. Thank you Jill
Excellent customer service
Excellent customer service. It took a long time over the telephone communicating with Vista but your representative Janet was professional, patient and efficient. Very satisfied customer and looking forward to our trip to Japan.
27 June 2026
Reply from Hays Travel - Horwich
Thank you so much for your lovely feedback, it was a pleasure to book your holiday, I hope you are looking forward to it. Thank you Janet
Friendly knowledgeable staff with…
Friendly knowledgeable staff with patience to make changes.
26 June 2026
Reply from Hays Travel - Horwich
Thank you for your lovely feedback, I hope you are looking forward to your holiday. Thank you Emma
Gill was booking a cruise for me
Gill was booking a cruise for me, it was great I had nothing to do apart from answer a few questions.
She booked everything, look at all the alternatives and even worked through her lunch break nothin was to much trouble. Thanks Jill
24 June 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. It was my pleasure and i hope you are looking forward to your cruise. Thankyou Jill
Good communication
13 June 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. I hope you are looking forward to your trip. Thankyou Mollie
Would certainly book with again for the help and ease
Would certainly book with again for the help and ease.
3 June 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. I hope you are looking forward to your holiday. Thankyou Mollie
Very good customer service
Very good customer service. Friendly helpful nothing is too much trouble. I book all my holidays with them.
They always go that extra mile to make sure you are happy with what you have booked.
16 June 2026
Reply from Hays Travel - Horwich
Thank you so much for your lovely feedback, we hope you are looking forward to your holiday. Thank you Emma
The staff Gill always sorts my holidays…
The staff Gill always sorts my holidays to get the best deal. and Molly today very helpful and sorted my holiday out and made sure everything was right for me.
5 June 2026
Reply from Hays Travel - Horwich
Thank you so much for your lovely feedback, we hope you are looking forward to your holiday. Thank you Mollie
We booked a holiday whilst we were away…
We booked a holiday whilst we were away on holiday, rang our local Hays travel shop back home and they did it all for us, no hastle.
2 June 2026
Reply from Hays Travel - Horwich
Thank you for your lovely feedback, it is always a pleasure to book your holidays, we hope you enjoy the rest of your holiday. Many thanks Jill
Very helpful staff
28 May 2026
Reply from Hays Travel - Horwich
Thank you so much for your lovely feedback, it was a pleasure to book your holiday, we hope you are looking forward to it.
Thank you Mollie
We have never used Haysbefore but…
We have never used Hays before but could not find the cruise we wanted elsewhere.
I was really happy with the personal service I received from the booking itself to the questions I had asked.
The girls in the Horwich branch were all knowledgeable, pleasant and professional. They were only happy when we were happy with everything we were booking.
This holiday was something we wanted for a few years and it was a great experience for us to book with Mollie and the other staff.
I will definitely be recommending them to everyone in the future. 10 out of 10!
20 May 2026
Reply from Hays Travel - Horwich
Thank you so much for your lovely feedback, it was a pleasure to book your holiday, we hope you are looking forward to it.
Thank you Mollie
Jill was polite,gave lots of…
Jill was polite,gave lots of information about our trip. Answered any queries we had.
26 May 2026
Reply from Hays Travel - Horwich
Thank you for taking the time to leave a review and choosing to book with us. It was my pleasure and I hope you are looking forward to your holiday. Thank you Jill
Reply from Hays Travel - Horwich
Thank you for taking the time to leave a review and choosing to book with us. It was my pleasure and I hope you are looking forward to your holiday. Thank you Jill
Mollie at the Horwich branch was very…
Mollie at the Horwich branch was very patient and helpful.
22 May 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. It was my pleasure and i hope you are looking forward to your holiday. Thankyou Mollie
Very professional and helpful.
20 May 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. I hope you are looking forward to your holiday. Thankyou Janet
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.