The young lady Emma was very good. We have used the HORWICH branch before so our names came up on the computer. We wanted a specific hotel in our destination, she looked at travelling from Manchester... See more
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See what reviewers are saying
We have been using hays travel since 2019 first class service staff friendly helpful nothing to much trouble A1 service would recommend them
I was really impressed with my experience of booking a holiday with Hays travel, Horwich. Mollie and her colleague suggested the best area for what I wanted from the holiday and were really helpful an... See more
Company replied
We were looking for flights only (Manchester to Sydney) but after discussing our plans with Emma she suggested that changing our onward Flights from Hong Kong to Sydney to two days later we could spen... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
72 Winter Hey Lane, BL6 7NZ, Horwich, United Kingdom
- 01204 468069
4.9
Excellent
515 reviews
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The ladies are alway willing to help
The ladies are alway willing to help , even if it is only to book a flight , or a full holiday .
16 August 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. I hope you are looking forward to your holiday. Thankyou Elaine
Very pleasant lady made my booking a…
Very pleasant lady made my booking a easy and pleasant experience.
I am looking forward to my holiday next year.
15 August 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and your lovely comments thankyou for choosing to book with us. Elaine
Very knowledgeable staff
Despite a longish wait (understaffed?) we were very impressed with Jill who patiently spoke to an operative from Silversea on a long phone call. She asked all the questions we had thought of plus quite a few that we hadn't.
13 August 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and thankyou again for your patience in branch. It was my pleasure helping you arrange your cruise and i hope you are looking forward to it. See you soon, thankyou Jill
efficient and helpful staff.
5 August 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. I hope you are looking forward to your holiday. Thankyou Janet
Very helpfull and its the only shop i…
Very helpfull and its the only shop i will book holidays
10 August 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. Hope you are all looking forward to your holiday. Thankyou Emma
Always good friendly service and very…
Always good friendly service and very helpful never go anywhere else all the staff in the Horwich branch are lovely nothing to much trouble
3 August 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and your lovely comments. It was my pleasure and i hope you are looking forward to your holiday. Thankyou Jill
Listened to what we wanted and found us…
Listened to what we wanted and found us the ideal holiday
7 August 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. Thankyou Jill
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. Thankyou Jill
Janet the assistant was really helpful…
Janet the assistant was really helpful and took time going through everything. It was a pleasure dealing with her instead of doing everything ourselves on line.
27 July 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. It was my pleasure and i hope you are looking forward to your holiday. Thankyou Janet
Always get a fantastic service from…
Always get a fantastic service from Hays Horwich. Jill is fabulous and nothing is too much trouble
22 July 2025
Reply from Hays Travel - Horwich
Thank you so much for your lovely comments, it is always a pleasure to book your holidays. Many thanks Jill
Great staff pleasure to deal with
Great staff very easy to deal with and got the holiday we wanted at a price matched to online
15 July 2025
Reply from Hays Travel - Horwich
Thank you for taking the time to leave a review, we hope you are looking forward to your holiday. Many thanks Emma
Janet was very helpful as always looks…
Janet was very helpful as always looks into and finds information for the extra details we require thank you
14 July 2025
Reply from Hays Travel - Horwich
Thank you for your lovely comments, I hope you are looking forward to your holiday. Many thanks Janet
Excellent service from Jill
Excellent service from Jill.
Happy to spend the time needed to find the right holiday.
6 July 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. Thankyou Jill
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. I hope you are all looking forward to your holiday. Thankyou Emma
Excellent service
Excellent service, very helpful, professional, friendly made our holiday go very stressful free.
12 July 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and your lovely comments. It was my pleasure helping you book your next holiday and i hope you are looking forward to it. Thankyou Janet
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. Thankyou Jill
As a regular customer the recent…
As a regular customer the recent booking was very quick friendly and efficient
3 July 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. Thankyou Emma
Very friendly
Very friendly, knowledgeable staff. They always look for different options/solutions, if you can't get what you want.
24 June 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. I hope you are looking forward to your holiday. Thankyou Emma
Excellent help and advice from all…
Excellent help and advice from all staff went out of their way to make sure we were satisfied and all questions we asked were answered very pleasant and friendly thank you to all Mr Mrs Booth
1 July 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and your lovely comments. It was my pleasure booking your holiday and I hope you are looking forward to it. Thankyou Jill
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. Thankyou Eleanor
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