Used Hays travel to book a northern lights experience with FredOlsen and was looked after by Libby(Elizabeth). She was very professional and double checked all our details and had an extremely helpful... See more
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We have used the Houghton branch for a couple of years now and can’t fault the service we receive from Chloe. She remembers the way we like our way of travelling and always polite, a little diamond in... See more
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Friendly and helpful staff who ensured I got the holiday I wanted at a reasonable price. I don't go on holiday very often, but I have always booked through Hays Travel in Houghton le spring and I hav... See more
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Excellent experience atHays travel Houghton -le -Spring. Two older ladies not having booked package holiday for some time received brilliant help and support from Libby regarding our needs and “wish l... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8 Mautland Street, DH4 4BH, Houghton, United Kingdom
- 0191 5120090
4.9
Excellent
833 reviews
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Reply from Hays Travel - Houghton
Thank you for your lovely feedback Brian,
It was a pleasure to help you as always.
Kind Regards,
Katie
Reply from Hays Travel - Houghton
Thank you for your lovely review. It was a pleasure to help you get booked up and I hope you have a fantastic time away.
Thanks - Libby
It was excellent service as Always all …
It was excellent service as Always all the staff are so nice and good and helpful when needed
Would not book anywhere else
1 April 2026
Reply from Hays Travel - Houghton
Thank you for your lovely feedback Margaret,
It was a pleasure to help you as always.
Kind Regards,
Katie
staff very helpful
1 April 2026
Reply from Hays Travel - Houghton
Thank you Paul, we hope you have a lovely holiday. Many thanks Katie.
Days in the Sun.
Annalisa the consultant, phoned me after I had made enquiries about a holiday . I explained what we were looking for so later she telephoned me to arrange a face to face appointment .
When we went , Annalisa had researched the hotels and the surrounding area, such that when we asked questions regarding our chosen hotel, she had all the requisite information to hand for us to ponder.
We have booked our hotel ,flights etc and now look forward to our days in the sun.
29 March 2026
Reply from Hays Travel - Houghton
Thank you for your amazing feedback Marjorie,
It was a pleasure to help you get booked!
Kind Regards,
Annalisa
Absolutely fantastic service by…
Absolutely fantastic service by Annalisa once again! Nothing is too much trouble for her, she takes the whole stress out of booking and travelling for us. The whole team at the Houghton le spring branch are all brilliant, highly recommend booking there ⭐️⭐️⭐️⭐️⭐️
26 March 2026
Reply from Hays Travel - Houghton
Thank you for the lovely review, it is always a pleasure. We hope you have an amazing time. Thanks again Annalisa.
Chloe was very helpful & knowledgeable
Chloe was very helpful & knowledgeable. Took time to help us choose a holiday. Nothing was too much trouble.
1 April 2026
Reply from Hays Travel - Houghton
Thank you Barbara, for the lovely review. It was a pleasure. We hope you have a lovely holiday. Thanks again Chloe.
Very pleasant staff and nice…
Very pleasant staff and nice environment to sit in. Took us about 2 hours to get booked but we were happy with outcome. Cup of tea would have been nice
25 March 2026
Reply from Hays Travel - Houghton
Thank you for your lovely feedback Thomas,
It was a pleasure to help you!
Kind Regards,
Annalisa
Always great service
Always great service and Chloe goes the extra mile for me every time I book a holiday xx
29 March 2026
Reply from Hays Travel - Houghton
Thank you for your lovely review Scott. It's always a pleasure to help get your next trip booked up. Have an amazing time!
Thanks - Chloe
Reply from Hays Travel - Houghton
Thank you for your lovely review. It was a pleasure to see you both in store and help you get booked up. I'm sure you will have a great time!
Thanks - Annalisa
Booking Process
Another great experience when visiting Hays Travel to book a city break. The staff are all very friendly and make you feel welcome on arrival. A particular thanks to Chloe who once again helped us to decide where to go. She is very thorough and patient as initially we were unsure as to the final destination. She explained things clearly and was always willing to go over things again to check our understanding. Well done Hays.
28 March 2026
Reply from Hays Travel - Houghton
Hi Alison,
Thankyou so much for this lovely review it was a pleasure to help you get booked up, Hope you have an absolutely amazing time!
Many thanks, Chloe
Reply from Hays Travel - Houghton
Thank you so much for this lovely feedback.
Its always a pleasure having you in branch and helping sort the amazing holidays.
I look forward to seeing you again soon.
Thanks
Vicki
Reply from Hays Travel - Houghton
Thank you for the lovely review, it was an absolute pleasure to find and book your holiday. I am sure you will have the most amazing time. Thanks again Annalisa
Reply from Hays Travel - Houghton
Thank you for your lovely feedback. It was a pleasure to help get your trip booked and I hope you have a fantastic time away!
Thanks - Libby
AMAZING BEST DEAL :))
We went in not having a single scooby doo on where to go. The lady who we were chatting with took all of our wants and needs and turned them into a 4 star amazing looking hotel in Turkey. We are now going on a last minute budget friendly holiday where it’s going to be action packed from day 1 until day 11. Couldn’t be more thankful we have had an amazing experience and were given the deal of a lifetime.
21 March 2026
Reply from Hays Travel - Houghton
Thank you Joss & Taylor for the lovely review, it was an absolute pleasure to find and book your holiday. I am sure you will both have the most amazing time. Thanks again Annalisa
Annalise at the Houghton branch was…
Annalise at the Houghton branch was lovely, friendly and really helpful.
15 March 2026
Reply from Hays Travel - Houghton
Thank you Karen for the lovely review, we all hope you have an amazing holiday. Many thanks again Annalisa.
Reply from Hays Travel - Houghton
Thankyou for this lovely review Angela, It was a pleasure to help you get booked up, We hope you have a Fab time away!
Many Thanks, Annalisa
Very helpfull in booking our holiday
Staff friendly and helpfull as always when using this shop
7 March 2026
Reply from Hays Travel - Houghton
Thank you so much for this lovely feedback.
It was a pleasure helping you book a lovely trip away.
I look forward to seeing you again soon.
Kind Regards
Vicki
I am very impressed with the skill of…
I am very impressed with the skill of vicky in your houghton le spring office. I have booked with her before and she remembered my name and also my husband's needs regarding disabilities. I gave her a brief idea of what I wanted and within an hour I was booked, she is exceptional I will never book anywhere else.
7 March 2026
Reply from Hays Travel - Houghton
Thank you for your lovely feedback Lisa,
It was a pleasure to help you.
Kind Regards,
Vicki
Houghton -le-Spring branch
Katie at Houghton -le-Spring branch was really helpful and spent time looking for a holiday for us and was very helpful.
All the staff which I saw in the shop were friendly and helpful.
24 February 2026
Reply from Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help you in store and I am sure you will all have a fab time away!
Kind Regards,
Katie
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