Rachael dealt with my booking on line and by mobile as I am based in Peacehaven, East Sussex. Very efficiently arranged for my travel documentation to be collected from Hays Travel in Seaford, East S... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Called into Hays Travel Huddersfield, to chat about holidays to Tenerife in December. Rachel was great as always, found a lovely hotel at a great price 😀
Company replied
Rachel at Huddersfield Branch was brilliant she got us just what we asked for helped with booking seats and making sure we were happy with the booking ..Well Done
Company replied
Kim was very helpful in organising the exact holiday we wanted. She even rang Riviera to understand how much walking was involved in the tours as my wife has mobility issues.
Company replied
Company details
- #20 of 205 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 54 best companies in Cruise Travel Agency
- #3 of 34 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15 King Street, HD1 2PZ, Huddersfield, United Kingdom
- 01484 817620
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cruise from Barcelona with a Huddersfield friend
Rachael dealt with my booking on line and by mobile as I am based in Peacehaven, East Sussex. Very efficiently arranged for my travel documentation to be collected from Hays Travel in Seaford, East Sussex. My my booking experience so easy.
May use AI-assist with repliesRead more
Cruise 2027
Rachel at Huddersfield Branch was brilliant she got us just what we asked for helped with booking seats and making sure we were happy with the booking ..Well Done

Reply from Hays Travel - Huddersfield
Rachel took time to listen to my…
Rachel took time to listen to my requirements and made the booking of what I wanted quick and thorough. Very impressive service!

Reply from Hays Travel - Huddersfield

Reply from Hays Travel - Huddersfield
Booked with Rachel in Huddersfield.
Excellent service in the office and after the booking. Would use again.

Reply from Hays Travel - Huddersfield
A friendly and professional service as…
A friendly and professional service as always from Kim.

Reply from Hays Travel - Huddersfield
Pval
Called into Hays Travel Huddersfield, to chat about holidays to Tenerife in December. Rachel was great as always, found a lovely hotel at a great price 😀

Reply from Hays Travel - Huddersfield

Reply from Hays Travel - Huddersfield
Excellent service i
Always a pleasure to book a holiday at Huddersfield.
Ruby was excellent

Reply from Hays Travel - Huddersfield
Staff always pleasant and helpful.
Staff always pleasant and very helpful The holiday we enquired about was not available, but they found us an alternative which was just as good.

Reply from Hays Travel - Huddersfield
Kim was very helpful in organising the…
Kim was very helpful in organising the exact holiday we wanted. She even rang Riviera to understand how much walking was involved in the tours as my wife has mobility issues.

Reply from Hays Travel - Huddersfield

Reply from Hays Travel - Huddersfield

Reply from Hays Travel - Huddersfield
Great experiance
Everthing was done for us no problems .lady realy good and very nice booked a few times with you had no problems .overall realy good expirence

Reply from Hays Travel - Huddersfield
⭐⭐⭐⭐⭐ Outstanding Service
⭐⭐⭐⭐⭐ Outstanding Service – Thank You, Ruby!
I don’t often write reviews, but on this occasion I genuinely felt one was deserved.
Over the past couple of weeks I visited the Hays Travel Huddersfield branch around six times and also had several telephone conversations while organising what is a very special holiday for my family.
This will be the first time I’ve taken my two teenage children abroad without their mum following a difficult divorce. Organising passports, travel authorisations and everything else has been emotional and stressful, and because I was working to a tight budget, finding the best possible deal was incredibly important.
Every member of staff I dealt with was friendly, professional and genuinely wanted to help. However, one member of the team, Ruby, went above and beyond.
Several people searched for flights and tried to find me the best value, but Ruby found savings and options that nobody else had been able to uncover. What impressed me most wasn’t just the final price—it was her determination to keep looking until she found the very best solution.
In fact, when Ruby was off for two days, I deliberately waited for her to return because I had complete confidence in her ability to find something better. She absolutely delivered.
Thanks to Ruby, my children and I are now looking forward to an unforgettable trip to Toronto and New York. She didn’t simply book a holiday—she helped create memories that we will treasure for the rest of our lives.
As a business owner myself, I understand that products and prices matter, but it’s people who build a company’s reputation. Ruby is a real credit to Hays Travel, and I sincerely hope she receives the recognition she deserves.
Thank you to Ruby and to the entire team at Hays Travel Huddersfield. I wouldn’t hesitate to recommend you to anyone looking for excellent customer service and people who genuinely care about their customers.
Tersam Sangha

Reply from Hays Travel - Huddersfield
We got exactly what we asked for and at…
We got exactly what we asked for and at a better price than going direct with airline
Great service exceptional staff

Reply from Hays Travel - Huddersfield
Harry made sure we had all the…
Harry made sure we had all the facilities we reqiure for my disabled friend . We felt comfortable and was happy to book with Hays . Harry is always friendly and caring nothing was too much trouble .

Reply from Hays Travel - Huddersfield
Staff were very friendly and helpful
Staff were very friendly and helpful, put my mind at rest with some concerns I had

Reply from Hays Travel - Huddersfield
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







