Hays Travel - Hull Morrisons Reviews 

873
TrustScore 5 out of 5

4.9

Holderness Road, HU9 3JA Hull, GB


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Rated 5 out of 5 stars

Hi niaomi was amazing so helpful she answered all our questions promptly,and also showed us every detail of the cruise which was perfect thankyou soo much 😁

Company replied

Rated 5 out of 5 stars

Naomi looked after me yesterday and She is part of Hays travel at the holderness Road branch which are always extremely friendly and give great advice. We have confidence in their ability to find... See more

Company replied

Rated 5 out of 5 stars

I booked 2 holidays with Keiran on Saturday morning. Nothing was too much trouble for him. He gave us some comparisons so that we could afford 2 holidays and he even looked at a holiday for next year.... See more

Company replied

Rated 5 out of 5 stars

Keiran and Elisha were fantastic and very efficient in tailoring our ideas into our perfect trip to New York. One of our party requires a fridge to store her insulin in the room which was a challen... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Holderness Road, HU9 3JA, Hull, United Kingdom

  • 01482534921

4.9

Excellent

TrustScore 5 out of 5

873 reviews

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4.9

All reviews

(873)

116,812 reviews in the last 12 months

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Rated 5 out of 5 stars

Keiran and Elisha were fantastic 😊

Keiran and Elisha were fantastic and very efficient in tailoring our ideas into our perfect trip to New York. One of our party requires a fridge to store her insulin in the room which was a challenge for Keiran but not a problem, he quickly ensured that the room had a fridge for the medication.
I can't recommend the team at Hays Travel Hull (Morrisons) enough.
Thank you Kieran and Elisha for being the legends that you are.
Always going above and beyond and always 7 star service ⭐⭐⭐⭐⭐⭐⭐

31 May 2026
Hays Travel - Hull Morrisons logo

Reply from Hays Travel - Hull Morrisons

We are so happy to hear about your fantastic New York trip and the exceptional service you received. We truly appreciate your kind words and are delighted we could accommodate your party's needs. Thank you for your wonderful feedback!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful and knowledgeable, would recommend ELISHA JUBB 10 out of 10

31 May 2026
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Reply from Hays Travel - Hull Morrisons

We're so glad you had an excellent experience with us! Thank you for your kind words and recommendation.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Fantastic service

Fantastic service, brilliant staff 👏 😀 👍

30 May 2026
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Reply from Hays Travel - Hull Morrisons

We are so pleased you enjoyed our service and staff. Thank you for your wonderful feedback.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Naiomi needs a raise

Naiomi was fantastic! She picked up a holiday that I thought I couldn’t book it at this moment and she made it happen EASILY!

The process was smooth and she made me feel safe and comfortable!

Absolutely loved it!

30 May 2026
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Reply from Hays Travel - Hull Morrisons

We're so pleased to hear our team member made your holiday booking process so smooth and easy. We appreciate your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars
Hays Travel - Hull Morrisons logo

Reply from Hays Travel - Hull Morrisons

We're so glad you had a brilliant experience with our staff. Your kind words mean a lot to us.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very helpful on the phone easy to book…

Very helpful on the phone easy to book my holiday will be booking again very shortly thanks Lexi

28 May 2026
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Reply from Hays Travel - Hull Morrisons

Thank you for your 5 star review, we appreciate it and glad we can help :)

Rated 5 out of 5 stars

Making booking a holiday easy

Naiomi Listened to what I wanted then made sure my requirements were met with out any hassle. She made this booking seem so easy unlike my last booking (with another branch) I will be booking my other holidays with Naiomi. she is a credit to the Company.
Again a great branch to deal with

24 May 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we appreciate it and glad we can help :)

Rated 1 out of 5 stars

Used this company twice.

Used this company twice.
I had to cancel my holiday which I had just taken out. It was a no deposit. They tried charging me over £300 which I had to dig my heals in and say no!
I believe other people could have fallen for this little stunt of theirs. This is why they get a 1 star.
Personally I will never use this company again !

8 January 2026
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Reply from Hays Travel - Hull Morrisons

Anita Dolman,

We are sorry to hear about your experience and the frustration regarding the cancellation charge. The holiday was booked under the zero deposit campaign in which it does state on the paperwork that if cancelled the deposit would be due. This has been explained to you on various occasions. If you wish to continue to take this further please contact the Customer Services Department

Kind Regards
Hays Travel

Rated 5 out of 5 stars

sorted a good deal for us

sorted a good deal for us ,Well worth a visit and can match or get close to online holiday prices many thanks Steve and Janet

17 May 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are happy to help :)

Rated 5 out of 5 stars

We came into the store with an open…

We came into the stores with an open mind on finding a honeymoon destination not really knowing where to go, the young lady who dealt with us was amazing and very helpful, we left after booking with you, can’t thank you enough for all your help

23 May 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are glad we can help :)

Rated 5 out of 5 stars

Amazing service

We dealt with Elisha who helped us book 3 holidays , she was kind, patient and informative, she went the extra mile and went through locations to visit in the countries we were visiting ! We’re super greatful , thanks Elisha ! 🥰

17 May 2026
Unprompted review
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Reply from Hays Travel - Hull Morrisons

Thank you for your 5 star review, we are glad we could help :)

Rated 5 out of 5 stars

Staff are always great and do what we…

Staff are always great and do what we ask of them never had a bad word towards all the staff at holderness road Morriston store they go the extra mile to please us

21 May 2026
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Reply from Hays Travel - Hull Morrisons

Thank you for your 5 star review, we are glad we could help :)

Rated 5 out of 5 stars

Your Agent was very helpful as we had …

Your Agent was very helpful as we had no destination planned. We gave her the dates we wanted to go on holiday and she found the ideal holiday for us. She was very efficient

14 May 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are glad we could help :)

Rated 5 out of 5 stars

Asset to the company.

We have booked quite a few holidays with hays travel especially elisha. So friendly and so helpful.she must be a asset to the company .

11 May 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we really appreciate it and glad we can help :)

Rated 5 out of 5 stars

The staff are always friendly and…

The staff are always friendly and listen to what you’re asking for. They found exactly what we needed and had it booked in hours

2 May 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are glad we can help :)

Rated 5 out of 5 stars

Great service

On entering the branch i was greeted by friendly staff who were very happy to help. Lots of help and advice regarding my holiday and they were very knowledgable regarding the hotels and area.

6 May 2026
Hays Travel - Hull Morrisons logo

Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are glad we can help :)

Rated 5 out of 5 stars

very professional throughout…

very professional throughout,i have no hesitation booking again,i subsequently have done again

28 April 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review :)

Rated 5 out of 5 stars

Booking was nice and easy

Booking was nice and easy , staff were very helpful as always and helped us book a holiday that suited us all perfectly. They gave us all the info and helped with travel insurance and holiday money . Well done hays travel .

26 April 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are glad we can help :)

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