Hays Travel - Hull Morrisons Reviews 

872
TrustScore 5 out of 5

4.9

Holderness Road, HU9 3JA Hull, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Hi niaomi was amazing so helpful she answered all our questions promptly,and also showed us every detail of the cruise which was perfect thankyou soo much 😁

Company replied

Rated 5 out of 5 stars

Naomi looked after me yesterday and She is part of Hays travel at the holderness Road branch which are always extremely friendly and give great advice. We have confidence in their ability to find... See more

Company replied

Rated 5 out of 5 stars

Really good service and hays staff made everything easy and simple everything we needed in one place thank you will be using again

Company replied

Rated 5 out of 5 stars

I booked 2 holidays with Keiran on Saturday morning. Nothing was too much trouble for him. He gave us some comparisons so that we could afford 2 holidays and he even looked at a holiday for next year.... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 35 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Holderness Road, HU9 3JA, Hull, United Kingdom

  • 01482534921

4.9

Excellent

TrustScore 5 out of 5

872 reviews

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4.9

All reviews

(872)

116,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Was helped by Naomi she was very…

Was helped by Naomi she was very helpful went above and beyond to get a holiday we are happy with , she sorted dates and flight times etc that fit in with us all . Also very cheerful & polite nothing was too much trouble

25 February 2026
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Reply from Hays Travel - Hull Morrisons

Thank you so much for this lovely review! Thank you so much for booking with us again :)

Rated 5 out of 5 stars

Emily was absolutely amazing

Emily was absolutely amazing, she knew everything about the destination and more. Made us feel really welcome, polite and well presented

25 February 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are glad we can help :)

Rated 5 out of 5 stars

Great Service

Great Service, always very friendly and because we have booked several times they remember what we need ( usually two rooms ) and it makes it so easy. Would definitely recommend Hays Travel. Many Thanks

2 February 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are glad we can help you :)

Rated 5 out of 5 stars

Elisha and Naiomi

Elisha and Naiomi, who organised our booking, were absolutely fantastic. The communication was really clear and they got back to me straightaway. They also made sure that we got everything we needed in our holiday package.

10 February 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are glad we can help :)

Rated 5 out of 5 stars

Good advice

Good advice

13 February 2026
Hays Travel - Hull Morrisons logo

Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are glad we can help!

Rated 5 out of 5 stars

Emily was very helpful and informative

Emily was very helpful and informative. Nothing too much troible. Had to phone in after initial vizit, very helpful and friendly

14 February 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are glad we can help!

Rated 5 out of 5 stars

Elisha was very professional and really…

Elisha was very professional and really put me at ease booking my holiday to vegas on my own.
Went above and beyond her duties to make me feel better
Really appreciate thanks

13 February 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are glad we can help, hope you have an amazing trip :)

Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff. Answered all our questions. I have booked with Hays a number of times and have always been happy with the service

3 February 2026
Hays Travel - Hull Morrisons logo

Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are glad we can help :)

Rated 5 out of 5 stars

Excellent service

Excellent service, Elisha couldn’t have been more helpful and gave us an excellent selection of cruises to choose from based on our requirements - nothing was too much trouble.

9 February 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are glad we can help :)

Rated 4 out of 5 stars

Experience was ok In

Experience was ok , would have been better if the agent was a bit slower when moving round the screen.

4 February 2026
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Reply from Hays Travel - Hull Morrisons

Thank you for this feedback :)

Rated 5 out of 5 stars

Fabulous

Fab, friendly service 👌

2 February 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we really appreciate it :)

Rated 5 out of 5 stars

Naomi was brilliant and made the…

Naomi was brilliant and made the booking easy booked a few holidays with hays at morrisons holderness road and all the staff are really friendly

2 February 2026
Hays Travel - Hull Morrisons logo

Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we really appreciate it :)

Rated 5 out of 5 stars

Great service

Polite, friendly helpful with booking

30 January 2026
Hays Travel - Hull Morrisons logo

Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we really appreciate it :)

Rated 5 out of 5 stars

We were assisted by Alisha Jubb in the…

We were assisted by Alisha Jubb in the Morrisons Hull branch. Service was exceptional we will be back. Andy Hodson & Elaine Pamplin😊

1 February 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we really appreciate it :)

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