We have booked many holidays with hays travel and have never been disappointed! The staff are friendly, helpful and extremely knowledgeable, with good advice and useful tips! We always feel confident... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No fuss and very professional, always very helpful. All staff very friendly. Thank you Andrea for helping us find our holiday.
Company replied
Hayley at Hays Huyton liverpool was fabulous in getting us the best deal for our cruise in 2028. Great communications, effective, keeping it simple and helped to tailor it to our needs x
Company replied
Andrea at Hays travel in Huyton Liverpool could not be more helpful, every detail was considered. I have 2 older teenage young adults and the hotel was perfect for everything they need. Her approach... See more
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Derby Rd, L36 9UJ, Huyton, United Kingdom
- 01514386602
5.0
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service from Hayley. So helpful, went the extra mile to get us the holiday we wanted at the best price. Thank you ! Wouldn’t hesitate to use Hayes again, our first time with this travel agents 😊
19 March 2026
Reply from Hays Travel - Huyton
Thank you!
Andrea always goes out of her way to…
Andrea always goes out of her way to ensure you have your dream holiday wouldn’t book anywhere else
17 March 2026
Reply from Hays Travel - Huyton
Thank you!
Reply from Hays Travel - Huyton
Thank you!
The people at your Huyton branch were.solo travel
The people at your Huyton branch were very polite and helpful.I felt that my needs were listen to and any inquiry I had followed up.
10 March 2026
Reply from Hays Travel - Huyton
Pamela,
Thank you for your kind words. We are so pleased to hear that our team provided such a positive and helpful experience.
Kind Regards
Hays Travel Huyton
VERY QUICK EFFICIENT AND KNOW THEIR JOB…
VERY QUICK EFFICIENT AND KNOW THEIR JOB AND SMILEY .
15 March 2026
Reply from Hays Travel - Huyton
Thank you for your wonderful review! We are so pleased to hear that you found our service quick, efficient, and delivered with a smile. Your feedback is greatly appreciated.
Kind Regards
Hays Travel Huyton
Absolutely brilliant
Absolutely brilliant. Andrea from the Huyton branch was very helpfull and made us feel at ease. She talked us through the whole process and keeps us informed leading up to our holiday. We will be booking future holidays at Hayes Huyton.
9 March 2026
Reply from Hays Travel - Huyton
Thank you for your wonderful feedback! We are so pleased to hear that Andrea provided such helpful service and made you feel at ease throughout the process. We look forward to assisting you with future bookings.
Kind Regards
Hays Travel Huyton
We had excellent service from the…
We had excellent service from the booking agent
Very efficient and explained everything to us
4 March 2026
Reply from Hays Travel - Huyton
Thank you for your wonderful review! We are so pleased to hear that Sadie provided such efficient service and explained everything clearly for you.
Kind Regards
Hays Travel Huyton
Hayley best travel agent
Hayley is so helpful she had my holiday for 9 people sorted out with ease thank you !
1 March 2026
Reply from Hays Travel - Huyton
Thank you for your wonderful review! We are so pleased to hear that we could sort out your holiday for nine people with such ease. We look forward to helping you again soon.
Kind Regards
Hays Travel Huyton
Very professional was really helpful…
Very professional was really helpful and very polite a credit to your company 😊
5 March 2026
Reply from Hays Travel - Huyton
Thank you!
Hays Travel Hays Travel Huyton - great girls really helpful
My agent was excellent very friendly very helpful - all in all she contributed to a good experience of booking my holiday
4 March 2026
Reply from Hays Travel - Huyton
Thank you!
Brilliant service once again cannot…
Brilliant service once again cannot thank staff enough go above and beyond
3 March 2026
Reply from Hays Travel - Huyton
Thank you!
From the moment we walked in we were…
From the moment we walked in we were greeted the young woman was so polite she helped us pick are hotel and destination
1 March 2026
Reply from Hays Travel - Huyton
Thank you!
The staff at Huyton are always helpful…
The staff at Huyton are always helpful and assist me in printing out all my travel documents. I have booked many holidays through Hays travel for many years and will always do so going forward.
22 February 2026
Reply from Hays Travel - Huyton
Thank you!
Andrea very helpful and knowledgable…
Andrea very helpful and knowledgable very friendly
26 February 2026
Reply from Hays Travel - Huyton
Thank you!
Reply from Hays Travel - Huyton
Thank you!
holiday booking
I knew what I wanted and the lady got me a reasonable deal that I was happy with thank you
13 February 2026
Reply from Hays Travel - Huyton
Thank you!
The staff in Huyton go out of their way…
The staff in Huyton go out of their way to help you to find what you want x
17 February 2026
Reply from Hays Travel - Huyton
Thank you!
The service we got was very helpful…
The service we got was very helpful pleased with service
10 February 2026
Reply from Hays Travel - Huyton
Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.