5 star treatment as usual. It’s like meeting friends and having a chat that ends up with a booked holiday we are looking forward too.
Company replied
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See what reviewers are saying
First class service from Elana , listened to what we wanted, found what we wanted and booked us up , nothing to much trouble did it all in a lovely yet proffesioal manner . Thank you for been so gre... See more
Company replied
Nice atmosphere friendly informative Helpful nothing left unanswered. Offered advice we didn’t think of. Elana was young but extremely well informed and didn’t put us under any pressure.. would d... See more
Company replied
Elana was very helpful and booked us 10 days in Gran Canaria with extra legroom seats at Lopesan Baobab, which is a hotel we have visited twice before and the only hotel where staff actively manage th... See more
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Company details
- #21 of 209 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #5 of 34 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 103 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13 Ingles St, IV1 1HN, Inverness, United Kingdom
- 01463 897 880
4.9
Excellent
847 reviews
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Always a great service especially from…
Always a great service especially from the girls in Inverness, always find us a great deal.
8 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
5 star treatment as usual
5 star treatment as usual. It’s like meeting friends and having a chat that ends up with a booked holiday we are looking forward too.
14 April 2026
Reply from Hays Travel - Inverness
We're happy to hear that you enjoy booking your holidays with us. We hope you have a wonderful time! Team Inverness
Package holiday booking
Although we thought we knew what we wanted, which is unusual for us, Maya took us through our options and helped us find a holiday we had probably been looking for years earlier! Maya was helpful and patient and we're really looking forward to our holiday. We've booked our last 3 holidays through Hays and we've had no issues.
12 April 2026
Take the strain out of booking a holiday
Knowledgeable, helpful staff working as a team made the booking process painless.
5 April 2026
Reply from Hays Travel - Inverness
We appreciate your kind words! We are so glad our knowledgeable and helpful team made your booking process easy. Team Inverness
Reply from Hays Travel - Inverness
We appreciate you taking the time to share your positive experience with us. We are so happy to hear that our team was helpful and friendly!
First class service from Elana
First class service from Elana , listened to what we wanted, found what we wanted and booked us up , nothing to much trouble did it all in a lovely yet proffesioal manner .
Thank you for been so great at your job , also got to mention the rest of the team always smile and greet you , this team is so happy from Nadia to the new starts .
Thank you
7 April 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to share your experience. We are so happy to hear that you felt listened to and that we found what you wanted in a professional manner. It's great to know our team made you feel welcome. Nadia and team.
The young lady who served me was very…
The young lady who served me was very helpful and pleasant .explained everything clearly
27 March 2026
Reply from Hays Travel - Inverness
We appreciate your positive feedback! We're so glad to hear that you found our service helpful and our explanations clear. Thank you!
Very friendly staff
Very friendly staff, extremely efficient service and quick. Totally satisfied 😌. Special mention to Elana,thank you.
27 March 2026
Reply from Hays Travel - Inverness
We are so pleased to hear about your total satisfaction and that you found our team friendly and efficient. Thank you for mentioning Elana!
Excellent service in bookings flights…
Excellent service in bookings flights and hotel. Staff were great.
26 March 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us such a wonderful review! We are so glad to hear that you were happy with our service.
Great experience as always
Once again Hays Travel have done a fantastic job with me and my holidays.
Nothing is a problem for the gang in Inverness only good things can be said.
Well done Guys see you again next year.
15 March 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear that you had another fantastic experience with our team. We look forward to seeing you again !
Reply from Hays Travel - Inverness
Thank you for your feedback.
Flight booking
Warm mature professional good with people both on the phone when we made initial enquiries and later that day face to face
18 March 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to share your experience. We're happy to hear that you felt well-supported by our team during your interactions.
Hays girls.
The staff at Hays Inverness are always helpful and friendly. They are patient and professional. We don't go anywhere else.
14 March 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that our team is helpful, friendly, patient, and professional!
Very professional and easy to talk to
Very professional and easy to talk to . Nothing a problem.
13 March 2026
Reply from Hays Travel - Inverness
We appreciate your kind words and are so glad you found our team professional and approachable. Helping our customers is our priority.
Cruising Holiday.
Booking for a last minute cruise in Norway I found the Hays staff friendly and helpful with a lovely relaxed attitude and helpful information all round.
12 March 2026
Reply from Hays Travel - Inverness
We're happy to hear that our staff was friendly and helpful while you were booking your last-minute cruise in Norway. Thank you for your positive feedback!
Madrid with friends
Nadia was very patient and knowledgeable and talked us through all the options we had available to us. We are looking forward to our weekend in Madrid. Thankyou Nadia.
8 March 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us a review! We're so happy to hear that you found our service helpful while planning your weekend in Madrid.
inverness, Hays Travel
Excellent service from Samantha.
Excellent service from Samantha.
She listened to us and gave good advice to secure a perfect holiday destination.
We can't wait for our holiday now!
7 March 2026
Reply from Hays Travel - Inverness
We're happy to hear that our service helped you secure your perfect holiday destination! We appreciate your kind words and hope you have a wonderful time.
inverness, Hays Travel
Helpful and knowledgeable staff.
7 March 2026
Reply from Hays Travel - Inverness
We appreciate your comments and are so glad our staff could provide their expertise during your visit with us.
inverness, Hays Travel
Elana could not be more helpful.
Elana could not be more helpful.
She gave us a number of options and had experience of the hotel we chose.
Altogether a good experience
7 March 2026
Reply from Hays Travel - Inverness
We appreciate your positive feedback and are so glad we could provide you with several options and our insight for your hotel choice.
inverness, Hays Travel
Reply from Hays Travel - Inverness
Thank you for your review
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