We looked at this cruise for a long time and went in just two weeks before departure to book. Nadia was so helpful and went above and beyond to get us a great cabin. Sadly, due to family circumstances... See more
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Erin, the Hay's representative who attended to us, was very helpful and knowledgeable. Although she hadn't personally visited the place we were thinking about, she was able to give us informati... See more
From my first contact with Nadia all communications were first class,she managed to organise our family holiday of 12 of us to turkey.we were given many option and her knowledge was second to none .Th... See more
Company replied
Staff are always helpful, friendly and professional. All our holidays since holidays have been with Hays Inverness. Nadia Just stopped to say hi and got us out second booking in 6 months with a plea... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13 Ingles St, IV1 1HN, Inverness, United Kingdom
- 01463 897 880
4.9
Excellent
965 reviews
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The girls at hays travel are always…
The girls at hays travel are always very pleasant and helpful
10 June 2026
Reply from Hays Travel - Inverness
Andrew,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team members were pleasant and helpful. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Inverness
Fiona was more than helpful
Fiona was more than helpful
Pleasant and informative
And she has a good sense of humour
9 June 2026
Reply from Hays Travel - Inverness
Stevie Barr,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was helpful, informative, and had a good sense of humor.
Kind Regards
Hays Travel Inverness
Reply from Hays Travel - Inverness
Marion ,
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently experience fantastic service from our team. We truly appreciate your kind words.
Kind Regards
Hays Travel Inverness
Great customer service from Elana
Great customer service from Elana. Knowledgeable and efficient and all done very quickly
5 June 2026
Reply from Hays Travel - Inverness
Fiona,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was knowledgeable and efficient, and that everything was handled quickly for you.
Kind Regards
Hays Travel Inverness
Staff are always helpful and very…
Staff are always helpful and very knowledgeable - booking a holiday is very easy.
6 June 2026
Reply from Hays Travel - Inverness
Phyllis,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and knowledgeable, making your holiday booking easy.
Kind Regards
Hays Travel Inverness
It was an easy and quick way of booking…
It was an easy and quick way of booking my flight without the stress of navigating a booking system. The member of staff that served me was very friendly and efficient.
29 May 2026
Reply from Hays Travel - Inverness
Florence,
Thank you for your lovely feedback! We are so pleased to hear that booking your flight was an easy and stress-free experience for you. We appreciate your kind words.
Kind Regards
Hays Travel Inverness
First time Cruisers
We went in to ask about Cruising as we have never tried it before.
Fiona was very helpful and knowledgeable, without being pushy.
We ended up booking an Adriatic Cruise.
31 May 2026
Reply from Hays Travel - Inverness
Mr Ian Mcdonald,
We're so glad we could assist you in finding your first cruise! We hope you have an amazing time on your Adriatic adventure. Thank you for sharing your positive experience.
Kind Regards
Hays Travel
Excellent service
Excellent service, friendly efficient staff always use to book my flights
1 June 2026
Reply from Hays Travel - Inverness
Carrie Shepherd,
Nice to see you again! We had wondered where you had been :) Nadia x
Our assistant Mia was excellent
Our assistant Mia was excellent, very efficient on computer, and whole visit was a joy, booked and ready to go😂😂
31 May 2026
Reply from Hays Travel - Inverness
Irene Pearson,
We're so glad to hear your visit was a joy and that everything was booked smoothly! Thank you for your kind words.
Kind Regards
Hays Travel
The staff at Inverness branch were…
The staff at Inverness branch were polite and helpful especially Maya made the hole experience easier for me, I'm very pleased with the service.
21 May 2026
Reply from Hays Travel - Inverness
Irv,
We are so glad our team provided such a positive experience for you. Thank you for your kind words!
Kind Regards
Hays Travel
Excellent service from Fiona Hays Travel Inverness
Excellent service from Fiona. She was patient and helpful in finding us the perfect holiday in Porto.
I would definitely recommend Hays Travel.
28 May 2026
Reply from Hays Travel - Inverness
Rosemary Nicol,
Thank you for your wonderful review! We are so pleased we could help you find your perfect holiday.
Kind Regards
Hays Travel
Reply from Hays Travel - Inverness
Angus,
We appreciate your kind words about our helpful staff. Thank you for your feedback!
Kind Regards
Hays Travel
Friendly, helpful and knowledgeable staff
I recently booked flights and had a great experience from start to finish. Elana was friendly, knowledgeable and incredibly patient as she compared my flight options and prices. Communication was excellent throughout, and everything was explained clearly.
The booking process was smooth and stress-free, and I felt confident knowing all the details were taken care of.
I can’t wait for my holiday! Thank you! 🤩 ✈️ 🇨🇦 🇺🇸
24 May 2026
Reply from Hays Travel - Inverness
Hello Toots :) Thank you for the lovely review, Elana x
Reply from Hays Travel - Inverness
Morag,
We appreciate your kind words. We are so glad you had a positive experience with us. Team Inverness
Maya could not have done anymore to…
Maya could not have done anymore to help me find my holiday it took a fair bit of ground work to get a holiday with all my requests. Lovely friendly manor pleasant & knowledgeable about where I was asking. Anyway holiday booked & looking forward to booking with Hay’s travel again in the future. Definitely recommend. Maya & Erin both helpful excellent company representatives
21 May 2026
Reply from Hays Travel - Inverness
We are so pleased to hear that our team was able to help you find your perfect holiday. We appreciate your kind words and look forward to assisting you again! Team Inverness
Reply from Hays Travel - Inverness
We are so glad you had a great experienc. Team Inverness
Excellent service
Fiona the assistant manager was excellent and friendly.
I use hays for most of my holidays and I find them reliable and great service.
3 May 2026
Reply from Hays Travel - Inverness
Thank you for your kind words. We are so pleased to hear you consistently receive great service and find us reliable. Team Inverness
Pleasant staff and always helpful
Pleasant staff and always helpful. Great holidays and at a good price.
1 May 2026
Reply from Hays Travel - Inverness
Thank you for your kind words! We are so pleased to hear you enjoyed your experience. Team Inverness.
Great customer service
The staff member made us feel very welcome and was very informative of the holiday.
4 May 2026
Reply from Hays Travel - Inverness
We are so pleased our team made you feel welcome and provided helpful information. Thank you for your kind review. Team Inverness
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