I can’t recommend James Easton at Hays Travel highly enough. We were looking at booking a 14-night Mediterranean cruise for four people and had quite a few specific requirements, particularl... See more
Location
Switch locationPersonal Travel Consultant James Easton, BN12 6FJ Ferring, South East (England), GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First time I had used James and he couldn’t have been more helpful. Will definitely use again. He didn’t just help us in choosing a suitable holiday but was more than willing to help with any follow... See more
Company replied
Very happy to recommend James. He was helpful, professional & despite relatively broad parameters, found us a lovely cruise within our price range.
Company replied
It was so easy to book and l could just email if I had a question. Will definitely book again with James.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant James Easton, BN12 6FJ, Ferring, South East (England), United Kingdom
- 01903863672
4.1
Great
6 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service from James
I can’t recommend James Easton at Hays Travel highly enough. We were looking at booking a 14-night Mediterranean cruise for four people and had quite a few specific requirements, particularly around my dad’s mobility.
James went above and beyond to find us a fantastic deal. He arranged a balcony cabin in a convenient location close to the lifts, which was important for my dad, and also arranged the appropriate assistance to help make the journey and cruise easier for him.
James also managed to make the most of our Future Cruise Credit and secure a fantastic offer, with two of our passengers travelling free, a low deposit and £350 onboard credit. The final cruise price was £4,956 for all four of us before applying our £705.97 Future Cruise Credit, making it excellent value for what we’ve booked.
Throughout the whole process James was extremely helpful, knowledgeable and easy to deal with. He took the time to understand what we actually needed and made sure everything was arranged properly, rather than simply booking a holiday and leaving us to sort the rest ourselves.
A massive thank you to James for all his help. He’s made booking what is going to be a very special family holiday so much easier, and we really appreciate the effort he put into finding the right cruise, cabin and assistance for us.
We’ll definitely be going back to James for our future holidays!
18 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Our first cruise c
It was so easy to book and l could just email if I had a question. Will definitely book again with James.
21 June 2026
Unprompted review
Reply from Hays Travel - James Easton
Janet, it was a pleasure. Thank you for the lovely review and I look forward to booking your next holiday :)
Always a pleasure to book with James!
9 June 2026
Reply from Hays Travel - James Easton
Thank you Cat. Really happy to be able to get you a perfect holiday!
First time I had used James and he…
First time I had used James and he couldn’t have been more helpful. Will definitely use again.
He didn’t just help us in choosing a suitable holiday but was more than willing to help with any follow up queries.
30 November 2025
Unprompted review
Reply from Hays Travel - James Easton
Thank you Joanne, it has been a pleasure! I really hope you enjoy your holiday and look forward to finding you your next adventure
Very happy to recommend James
Very happy to recommend James. He was helpful, professional & despite relatively broad parameters, found us a lovely cruise within our price range.
8 January 2026
Unprompted review
Reply from Hays Travel - James Easton
Hi Fiona! Thank you for this glowing review! I'm really happy that I managed to find you this cruise - it looks like you'll have a great time with this amazing itinerary! Thank you for choosing me to find your next holiday!
I gave James several requests in the…
I gave James several requests in the hunt for a great deal. He found the ideal cruise and price for myself and friend.. well done James!
2 June 2025
Unprompted review
Reply from Hays Travel - James Easton
Catherine, it was a pleasure to book your cruise! Hopefully this will be the first of many. Thanks for trusting me with your holiday plans!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.