Seamless from start to finish, Jemma is always on hand to answer any question we may have regarding our booking. This will be our second booking with them and definitely won’t be our last.
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See what reviewers are saying
Jemma never fails to offer great service. This is the second time we have booked with her and she takes all the hassle out of booking holidays. She is extremely knowledgeable, efficient, and fri... See more
Company replied
I cannot recommend this travel agency highly enough! Jemma has helped me book several holidays now, and every single trip has been absolutely wonderful. From the very first chat to the moment we retur... See more
Company replied
We are not long home from another amazing holiday booked by Jemma and I’m already messaging her to get more quotes! She is super responsive, kind and willing to go the extra mile to find the best deal... See more
Company replied
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Jemma Bond, WA4, Warrington, United Kingdom
- 1925398788
4.9
Excellent
203 reviews
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First-ever cruises with Hays Travel.
Booking our first-ever cruises with Hays Travel was so easy, all our requirements were met, and we were so lucky to get the cabin we wanted. Our only issue is that we didn't allow ourselves enough time to get everything ready for the big day, and we're panicking a little now, but hopefully it will be all worth it.
7 June 2025
Reply from Hays Travel - Jemma Bond
I am so pleased to hear that I have been able to meet all of your requirements and that you have been happy with my service! You will have a wonderful time :-)
My experience with Jemma was amazing…
My experience with Jemma was amazing…. I gave her 3 states in America I wanted to visit and she has made it happen, I’m now looking forward to an amazing holiday after the stress of looking for one was taken away by someone who is clearly passionate about travel and helping make your dreams come true…. Thanks Jemma
19 June 2025
Reply from Hays Travel - Jemma Bond
Thank you so much for taking the time to write me such a lovely review!! I am so pleased to have been able to take the stress of booking a multi-city holiday away from you, what an amazing trip this will be!! x
Amazing service!!!
I made a brief enquiry to Jemma regarding a cruise and can honestly say from start to finish she has been amazing! She was super quick at replying, and was still responding to me late at night, she’s very knowledgeable & clearly wants the best for her customers! I will not hesitate to contact her again!!
19 June 2025
Reply from Hays Travel - Jemma Bond
Thank you so much for your wonderful review, I am so pleased to hear that you have been happy with my service and I look forward to helping you book more holidays in the future! xx
Jemma listened and delivered amazing…
Jemma listened and delivered amazing service. Thank you so much
19 June 2025
Reply from Hays Travel - Jemma Bond
Thank you for your review, I am so pleased to hear that you were pleased with my service! Thank you for booking with me :-)
Brilliant service, very friendly and helpful.
I came across Jemma from a random Facebook post for a cruise and wanted to know more information. From the first encounter she was brilliant. Working around the clock it felt, always answering any questions I had. I was that impressed with her service I’ve booked a second holiday with her. Will definitely be using her in the future for other adventures.
7 May 2025
Reply from Hays Travel - Jemma Bond
Thank you so much for your lovely review Marie, I am so pleased to hear that you were happy with me service and I look forward to helping you again in the future xx
Jemma makes it so easy and gives great…
Jemma makes it so easy and gives great advice and knowledge on destinations. Anytime of day Jemma is there to talk too and help. Thank you Jemma 😀
13 May 2025
Reply from Hays Travel - Jemma Bond
Thank you for your review Kayleigh :-) xx
Awesome highly recommend
Awesome Jemma was ! She helped us choose and book our first cruise .
Great info thanks so much
13 May 2025
Reply from Hays Travel - Jemma Bond
Thank you for taking the time to write me a lovely 5 star review Joanne, I really appreciate it xx
Fantastic service as always!
Fantastic service as always, large group booking wasn’t an issue. Friendly and helpful!
12 May 2025
Reply from Hays Travel - Jemma Bond
Thank you for your lovely review Natalie, it was a pleasure to book you all for your special family holiday xx
Fast & easy booking process
The whole booking process was smooth and easy with Jemma. Very helpful and quick to answer and respond to enquiries.
12 May 2025
Reply from Hays Travel - Jemma Bond
Thank you for your review Donna, I am really pleased that you were pleased with my service, it was a pleasure to help you x
Highly recommended
I would definitely recommend booking with Jemma from Hays Travel. She made everything really easy and understandable and answered all my questions promptly at any time of the day!
9 May 2025
Reply from Hays Travel - Jemma Bond
Thank you so much for your lovely review Samantha, I am so pleased to have been able to help you book your holiday xx
Jemma was friendly and very helpful
8 May 2025
Reply from Hays Travel - Jemma Bond
Thank you for taking the time to post this lovely review for me xx
Jemma - No1 Holiday Advisor
Jemma was wonderful helping us book our cruise. Was informative and very patient, ready to answer any questions we had. Made the process easy x
26 April 2025
Reply from Hays Travel - Jemma Bond
I am so pleased to hear that I was able to make your booking process easy, booking a holiday shouldn't be stressful! Thank you for taking the time to post this review for me, I really appreciate it x
Reply from Hays Travel - Jemma Bond
Thank you for your lovely review Rachael x
great service
great service talked me through everything was on hand to help with any problems would book again with jemma
30 April 2025
Reply from Hays Travel - Jemma Bond
Thank you for your lovely review Emma, I am so pleased that you have been happy with my service and I look forward to helping you again in the future xx
Top class service
Jemma was excellent, she responded to all questions quickly and gave thorough information.
Exceptional service
25 April 2025
Reply from Hays Travel - Jemma Bond
Thank you so much for your lovely review Hazel I am so pleased to hear that you were happy with my service! xx
Easy and stress free
Easy and stress free - Gemma was excellent and got us a great price.
13 March 2025
Reply from Hays Travel - Jemma Bond
I am so pleased to hear that your booking process was easy and stress free! Thank you for your review xx
Jemma has been very helpful with…
Jemma has been very helpful with booking a cruise and was knowledgeable and replied to every message promptly and kindly.
Would book again with her.
Thank you
12 February 2025
Reply from Hays Travel - Jemma Bond
Thank you for your lovely review Gail, it was a pleasure to help you, and I look forward to assisting you again in the future xx
Great service
17 February 2025
Reply from Hays Travel - Jemma Bond
Thank you for your 5 star review, much appreciated! x
Cruise holiday
Jemma was brilliant when booking our cruise holiday, answered all our questions and gave us the best price! Will deffo use jemma again!
3 February 2025
Reply from Hays Travel - Jemma Bond
Thank you so much for your review Sophie, it was a pleasure to help you and I look forward to helping you again in the future xx
South Africa here we come!!!!
Jemma was great and kept me updated to date with how my request was going . She sorted out the extra week I wanted and all the assistance I would require
31 January 2025
Reply from Hays Travel - Jemma Bond
Thank you so much for taking the time to write this lovely review for me, I am so pleased that you were happy with my service, and I will be on hand to assist you with anything you need until you return from your fantastic safari trip! x
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