Hays Travel - Johnstone Reviews 

792
TrustScore 5 out of 5

4.9

52 High Street, PA5 8SG Johnstone, GB


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Rated 5 out of 5 stars

We were unsure what we were actually looking for. Rowan listened patiently and helped us find our ideal break. Talked us through everything and made sure we were happy at every step. Definitely be bac... See more

Company replied

Rated 5 out of 5 stars

From the initial welcome from the agent, Janice, until I hugged her in thanks at the door, she made a (somewhat) disjointed holiday seamless. Janice showed immense patience with the Tour Operator bec... See more

Company replied

Rated 5 out of 5 stars

We went into hayes travel Johnstone to book a specific cruise , and Rowan the travel advisor was really helpful with our enquiry, she went above and beyond to ensure we got everything we wanted. I... See more

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Rated 5 out of 5 stars

As usual Hazel was very helpful and got us exactly what we were looking for and even found a discounted deal. All the girls are very helpful at the Johnstone branch

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 52 High Street, PA5 8SG, Johnstone, United Kingdom

  • 01505887326

4.9

Excellent

TrustScore 5 out of 5

792 reviews

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4.9

All reviews

(792)

125,148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best tour operators

Very friendly staff. Price matched my quote from another tour operator. They always go out their way to help and give the best holiday experience .

29 May 2026
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Reply from Hays Travel - Johnstone

Thank you for your lovely comments, we really appreciate it. Thanks Jillian

Rated 5 out of 5 stars

Great service

Yvonne was absolutely fabulous in searching for the right holiday. She spent a great deal of time with us. Very patient, knowledgeable and courteous. Eventually got holiday booked and everything explained in detail. Have used Hays Travel previously and will definitely use again. Great service.

27 May 2026
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Reply from Hays Travel - Johnstone

Thanks so much for this lovely feedback. It was a pleasure sorted out your holiday for you all. Yvonne

Rated 5 out of 5 stars

Yvonne did all the booking for us…

Yvonne in Johnstone Hays Travel shop did all the booking for us although we have always done it on Internet ourselves. It was for us a different type of booking but she did everything so easy. We are well chuffed.

29 May 2026
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Reply from Hays Travel - Johnstone

Thank you so much for this lovely feedback. It was a pleasure getting you sorted for your holiday. Yvonne

Rated 5 out of 5 stars

I always book my holidays through your…

I always book my holidays through your Johnstone office due to there efficiency and pleasant manner especially with Yvonne who I have been dealing with for years

24 May 2026
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Reply from Hays Travel - Johnstone

Thank you for the lovely review. I will pass it on to Yvonne - Hazel

Rated 5 out of 5 stars

Hazel was very friendly and helpful…

Hazel was very friendly and helpful indeed,..she managed to get my daughter and I booked for a Caledonian tour of Scotland...many thanks

20 May 2026
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Reply from Hays Travel - Johnstone

Thanks so much for this lovely feedback. I will pass this on to Hazel. Yvonne

Rated 5 out of 5 stars

Satisfied Customer

We use this branch of Hays Travel regularly & have always found the staff to helpful, professional & courteous. Always take time to ensure they provide the correct information the customers needs are fully met.

9 May 2026
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Reply from Hays Travel - Johnstone

Thank you for the lovely feedback. Its very much appreciated - Hazel

Rated 5 out of 5 stars

Staff knowledge

Staff knowledge, friendly service and honesty.

7 May 2026
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Reply from Hays Travel - Johnstone

Thank you for your lovely feedback. I will pass this on to the girls - Abbie

Rated 5 out of 5 stars

Very fast and efficient staff

Very fast and efficient staff, told them what I was looking for and came up with holidays for me to look at, once I’d decided what I was booking it was all booked in under 15mins, would recommend and I would use them again

3 May 2026
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Reply from Hays Travel - Johnstone

Thank you for the lovely feedback. I will pass it on to Jillian - Hazel

Rated 5 out of 5 stars

the johnstone shop is great to visit

the johnstone shop is great to visit. the staff are very welcoming and go out of the way to be helpful.

5 May 2026
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Reply from Hays Travel - Johnstone

Thank you for the lovely feedback. I will pass it on to Jillian and the girls - Hazel

Rated 4 out of 5 stars

Girls are very welcoming and…

Girls are very welcoming and professional. Made me feel at ease that is why I always book with them

29 April 2026
Hays Travel - Johnstone logo

Reply from Hays Travel - Johnstone

Thanks so much for this lovely feedback. I will pass this on to the team. Yvonne

Rated 5 out of 5 stars

Jillian was very helpful and friendly

Jillian was very helpful and friendly, she sorted out our booking, and suggested ideas. We were very impressed by her. I have dealt with Hay's before, and always found them professional and friendly.

5 May 2026
Hays Travel - Johnstone logo

Reply from Hays Travel - Johnstone

Thanks so much for this lovely feedback. I will pass this on to Jillian. Yvonne

Rated 5 out of 5 stars

The staff at Hays travel Johnstone go…

The staff at Hays travel Johnstone go above and beyond to help choose the holiday that suits best, they're always helpfull and willing to go the extra mile.

26 April 2026
Hays Travel - Johnstone logo

Reply from Hays Travel - Johnstone

Thank you for your lovely feedback, I will it on to Hazel. Thanks Jillian

Rated 5 out of 5 stars

Amazing service

Amazing service, always book in Hays Travel Johnstone. All the girls are great.

1 May 2026
Hays Travel - Johnstone logo

Reply from Hays Travel - Johnstone

Thank you for the lovely feedback. I will pass it on to Jillian and the girls - Hazel

Rated 5 out of 5 stars

Great staff

Great staff, clear advice, no hard sell.
A great company to deal with

22 April 2026
Hays Travel - Johnstone logo

Reply from Hays Travel - Johnstone

Thank you for your lovely comments, we really appreciate them. Thanks Jillian

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