Hays Travel - Johnstone Reviews 

792
TrustScore 5 out of 5

4.9

52 High Street, PA5 8SG Johnstone, GB


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Rated 5 out of 5 stars

We were unsure what we were actually looking for. Rowan listened patiently and helped us find our ideal break. Talked us through everything and made sure we were happy at every step. Definitely be bac... See more

Company replied

Rated 5 out of 5 stars

From the initial welcome from the agent, Janice, until I hugged her in thanks at the door, she made a (somewhat) disjointed holiday seamless. Janice showed immense patience with the Tour Operator bec... See more

Company replied

Rated 5 out of 5 stars

We went into hayes travel Johnstone to book a specific cruise , and Rowan the travel advisor was really helpful with our enquiry, she went above and beyond to ensure we got everything we wanted. I... See more

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Rated 5 out of 5 stars

As usual Hazel was very helpful and got us exactly what we were looking for and even found a discounted deal. All the girls are very helpful at the Johnstone branch

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 52 High Street, PA5 8SG, Johnstone, United Kingdom

  • 01505887326

4.9

Excellent

TrustScore 5 out of 5

792 reviews

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4.9

All reviews

(792)

124,737 reviews in the last 12 months

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Rated 5 out of 5 stars

Good local travel agent

Janice was very knowledgeable and a great help with booking our cruise.

Having a local travel agent with good knowledge and friendly staff will make us more likely to use Hays, Johnstone rather than booking online.

16 January 2026
Hays Travel - Johnstone logo

Reply from Hays Travel - Johnstone

Thank you so much for the lovely feedback - it really is appreciated - Janice

Rated 5 out of 5 stars

Agent made us very welcome

Agent made us very welcome, advised us on different holidays. Booked and was a very smooth visit.

16 January 2026
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Reply from Hays Travel - Johnstone

Thank you for the lovely feedback - it really is appreciated - Janice

Rated 1 out of 5 stars

Ripped off in Johnstone branch

Went to Johnstone branch to get Danish Kroner and got ripped off on a exchange scam by unknown person in that office. Tried to cancel and told her that I was ripped off but couldn't care less.

Never again will I set foot in this place.

Disgusting

15 January 2026
Unprompted review
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Reply from Hays Travel - Johnstone

Hiya, one of our management team will call you today. Thanks Jillian

Rated 5 out of 5 stars

Janice in Johnstone is the best for me…

Janice in Johnstone is the best for me always friendly gers me what I like very happy with the service she provides

16 January 2026
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Reply from Hays Travel - Johnstone

Thank you for your lovely feedback, I will pass this on to Janice - Abbie

Rated 5 out of 5 stars

The girls are always a great help and…

The girls are always a great help and very professional absolutely a pleasure going into shop

15 January 2026
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Reply from Hays Travel - Johnstone

Thank you for your lovely feedback, it is very much appreciated. Jillian x

Rated 5 out of 5 stars

I always book my holidays in hays…

I always book my holidays in hays travel,this review is from an elderly friend who uses hays, she goes on to say the girls are all so efficient in doing their job and have always found me what I'm looking for. Thanks girls

14 January 2026
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Reply from Hays Travel - Johnstone

Thank you so much for the lovely feedback - it really is appreciated - I will pass this on to Abbie - Janice

Rated 5 out of 5 stars

Yvonne. Johnstone branch

Everything I asked about the holiday Yvonne from Johnstone branch helped in so many ways

6 January 2026
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Reply from Hays Travel - Johnstone

Thank you so much for this feedback. I will pass it on to Yvonne - Hazel

Rated 5 out of 5 stars

Excellent customer service from Yvonne…

Excellent customer service from Yvonne in the Johnstone shop who worked so quickly to make sure our whole family, who were all on separate bookings could get booked into the same accommodation that we wanted. Thank you so much Yvonne!

8 January 2026
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Reply from Hays Travel - Johnstone

Thank you for your lovely feedback, I will pass this on to Yvonne - Abbie

Rated 5 out of 5 stars

Holidays

Every time I go to Hays Travel in Johnstone the Staff are amazing, nothings a bother very helpful.
My wife and I are very pleased with the service keep up the good work.😄

7 January 2026
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Reply from Hays Travel - Johnstone

Thank you for your lovely feedback, I will pass this on to Yvonne - Abbie

Rated 5 out of 5 stars

First time booking a family holiday and…

First time booking a family holiday and my experience was really good Abbie at johnstone had really good customer service and was very helpful on booking .will be booking again

10 July 2025
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Reply from Hays Travel - Johnstone

Thanks so much for this lovely feedback. I will pass this on to Abbie. Yvonne

Rated 5 out of 5 stars

Jillian - provides great customer service

Saw an offer pop up on Facebook so called them to get more info - a lovely lady called Jillian assisted me on the call and then by email where I proceeded with booking - loved the fact they send you a secure link to pay deposit and very much look forward to going on the trip next November - would definitely book with Hays travel again based on the good service received

23 December 2025
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Reply from Hays Travel - Johnstone

Thank you so much for the lovely feedback,it really is appreciated. I will pass this on to Jillian

Rated 5 out of 5 stars

Outstanding service and advice

I popped in to ask about the possibility of booking a surprise new year break in Spain for my wife and I. As I was the only customer the two agents in the shop both became involved in finding me the perfect holiday. They also gave me some invaluable advice on breaking the news of the holiday to my wife as the flight outward was very close to Xmas day.
Very friendly personal service. Based on my experience I will be sure to use Hays Travel again in the future.

5 December 2025
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Reply from Hays Travel - Johnstone

Thank you for your wonderful feedback, I will pass this on to Hazel and Rowan - Abbie

Rated 5 out of 5 stars

Holiday

We have been booking with hays travel in Johnstone for years. We are 100% satisfied. We had a few places we wanted to go on holiday but were unsure. Abbie was very helpful and quickly found the best deal for us. Thanks again for everything.

3 December 2025
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Reply from Hays Travel - Johnstone

Thank you for your lovely words, I will pass them onto Abbie. Thanks Jillian

Rated 5 out of 5 stars

Teneriff 2026

Janice from Johnstone Branch got us a great holiday everything we asked for
Soo helpful and friendly
Thank you janice x

3 December 2025
Hays Travel - Johnstone logo

Reply from Hays Travel - Johnstone

Thank you for your lovely feedback, I will pass this on to Janice - Abbie

Rated 5 out of 5 stars

Group Booking Paris

Jillian and girls were very patient and helpfull in Johnstone Branch as there was a 12 people need to separate bookings

28 November 2025
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Reply from Hays Travel - Johnstone

Thank you for your lovely feedback, i will pass this on to Jillian and the girls - Abbie

Rated 5 out of 5 stars

Janice is the best!!

Janice is the best! A positive experience all round! We got everything we wanted from our booking and can’t wait for our holiday to come round! Would highly recommend Hays Johnstone and in particular Janice - service with a smile and really knows her stuff 😊 10/10!!

21 November 2025
Hays Travel - Johnstone logo

Reply from Hays Travel - Johnstone

Thank you for your lovely feedback, I will pass this on to Janice - Abbie

Rated 5 out of 5 stars

The staff were very helpful and…

The staff were very helpful and courteous it was a last minute booking.our location was ideal and the complex was nice and staff very friendly.

20 November 2025
Hays Travel - Johnstone logo

Reply from Hays Travel - Johnstone

Thank you for your lovely feedback, I will pass it onto Abbie. Thanks Jillian

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