Kath sorted out flights, hotel on a Friday night, what a commitment to Hays travel. She was very efficient and flexible with my requirements. I will definitely recommend her and contact her again.... See more
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Kath is fantastic, we use her for all our holidays and she never lets us down. 100% recommend.
We had to sadly change our holiday as it was not as sold to us originally. After speaking with numerous advisors for weeks on end and going round in circles. I spoke with Hayley who was very sy... See more
How easy the booking process was not the first time Kath has booked holiday for me always honest about resort choices and destinations does a great job that’s why I always use her
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kath Mcdonald, SR7, Seaham, United Kingdom
- 0191 5436501
4.9
Excellent
315 reviews
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The speed and accuracy and how Kath…
The speed and accuracy and how Kath sold and told me about my destination was great as she has been there herself just really easy and payment was quick
Great work Kath thank you very much
20 October 2023
Amazing experience booking my holiday.
7 October 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Exceptional Service
I always use Kath to book my holidays, her expertise is invaluable. She really knows her stuff, and is without a doubt one of the best travel agents about.
24 September 2023
Reply from Hays Travel - Kath Mcdonald
Thankyou for taking the time to leave a review xx
Kath was great very knowledgeable and…
Ksth was great very knowledgeable and approachable. I have already filled in one of these
6 September 2023
Reply from Hays Travel - Kath Mcdonald
Thankyou for taking the time to leave a review x
Kath was really patient helping me to…
Kath was really patient helping me to put together my perfect package for my 40th birthday next year. Excellent service. We can’t wait.
21 September 2023
Reply from Hays Travel - Kath Mcdonald
Thankyou for taking the time to leave a review x
Reply from Hays Travel - Kath Mcdonald
Thankyou for taking the time to leave a review x
Saw it and booked...just waiting to go
I have used Hays before and they are excellent, their customer service is extra special! Kath took my booking and sent everything through by email, no issues or hassle! Thanks Kath
12 September 2023
Reply from Hays Travel - Kath Mcdonald
Thankyou for taking the time to leave a review x
Reply from Hays Travel - Kath Mcdonald
Thankyou for taking the time to leave a review x
Excellent service
Lovely lady gave me lots.of information and answered all of my questions
2 September 2023
Reply from Hays Travel - Kath Mcdonald
Thankyou for taking the time to leave a review x
Very easy to communicate with and all…
Very easy to communicate with and all sorted quickly
Very helpful thank you
31 August 2023
Reply from Hays Travel - Kath Mcdonald
Thankyou for taking the time to leave a review x
Lovely professional lady who took care…
Lovely professional lady who took care of everything for us - loved that’s she checked us in and sent us tickets and luggage tags. Always available too - excellent service
6 July 2023
Reply from Hays Travel - Kath Mcdonald
Thankyou for taking the time to leave a review x
My request to customise a holiday was…
My request to customise a holiday was sorted in a short space of time thanks to the no nonsense approach of Kath . Brilliant
14 August 2023
Reply from Hays Travel - Kath Mcdonald
Thankyou for taking the time to leave a review x
Reply from Hays Travel - Kath Mcdonald
Thankyou for taking the time to leave a review x
So helpful
Researched the best deal across dates and destination order of the trip, gave really useful insights and was so very helpful and flexible at times.
19 August 2023
Reply from Hays Travel - Kath Mcdonald
Thankyou for taking the time to leave a review x
Kath was brilliant when it came to…
Kath was brilliant when it came to Knowing exactly what I was looking for with my holiday. This together with her down to earth personality was a key factor in me booking up there and then, kid you not. She came across as if I’d known her all my life a person full of experience and digressing tips from her own holiday endeavours. Most of all I got what I was looking for and will be keeping i touch for the foreseeable future,
Thanks
David.
15 August 2023
Reply from Hays Travel - Kath Mcdonald
Thankyou for taking the time to leave a review x
Kath was an excellent advisor
Kath was an excellent advisor and helped a great deal with what I specifically asked for
3 August 2023
Reply from Hays Travel - Kath Mcdonald
Thanks so much for leaving a review x
top service kath was great to deal with
10 August 2023
Reply from Hays Travel - Kath Mcdonald
Thanks for taking the time to leave a review x
Kath was very helpful and made the…
Kath was very helpful and made the booking very easy
2 August 2023
Great experience
Kath was extremely helpful and sorted everything out for us, 10/10 would recommend
30 June 2023
Reply from Hays Travel - Kath Mcdonald
Thankyou so much for leaving a review x
Kath was really helpful from the start…
Kath was really helpful from the start she knew exactly what we were looking for and delivered. Really looking forward to our holiday now
22 July 2023
Reply from Hays Travel - Kath Mcdonald
Thankyou so much for leaving a review x
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