Jayne the manager at Keynsham is so helpful. I was waiting for my river cruise to be cancelled due to low water and Jayne let me know straight away when she had heard. I was then able to find another... See more
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I won’t go anywhere else to book a holiday. The team are so welcoming and friendly. They sorted everything out for me when I booked my next holiday and talked me through everything. When I needed spec... See more
Company replied
I entered the Keynsham Branch and was meant by a sea of friendly faces. Jessie was careful to listen to the requirements and went through several options and discussed the destinations, backed up... See more
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Helen was extremely knowledgeable quickly giving us a range of options. Jessica was really efficient in helping us book.
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 High Street, BS31 1DX, Keynsham, United Kingdom
- 01174055609
4.9
Excellent
1k reviews
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Reply from Hays Travel - Keynsham
Thank you for your lovely review, it was a pleasure to book your trip. Thanks Jess.
Once again excellent service . . .
Jessie booked both our flights and travel insurance. She was friendly, efficient and professional in her dealing with us. Once again excellent service and would not hesitate to use this independent company again and would certainly recommend to others.
23 January 2026
Reply from Hays Travel - Keynsham
Thank you for your 5 star review. I am so glad you were happy with the service provided. I am sure you will have a lovely time away! Best Wishes Jessie
thought Ellie was very polite and…
We thought Ellie was very polite and knowledgeable nice lady
31 January 2026
Reply from Hays Travel - Keynsham
Thank you for your kind review. It was a pleasure to book your trip! Hope to see you again soon. Thank you Ellie.
Reply from Hays Travel - Keynsham
Thank you for your review. We are always happy to help. Thanks Rachael.
Very helpful good guidance knowledge of…
Very helpful good guidance knowledge of what we were looking for . Thanks Helen and staff
31 January 2026
Reply from Hays Travel - Keynsham
It was a pleasure to book your holiday to Croatia, many Thanks Helen
Reply from Hays Travel - Keynsham
Thank you for your lovely review. Always pleasure to book your holidays. Best Wishes Jayne
Insurance reviewChecking on details that is not clear…
Checking on details that is not clear from insurance companies and very polite and friendly.
30 January 2026
Reply from Hays Travel - Keynsham
Thank you so much for your lovely review! - Ellie :)
Reply from Hays Travel - Keynsham
Thank you for your review, it was a pleasure to book your trip. Best Wishes Rachael.
Excellent service
Ellie was very knowledgeable and helpful, accommodating all our various enquiries and options.
21 January 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review, it was a pleasure booking your holiday. Thanks, Ellie :)
the girl made us relax,and it was easy…
the girl made us relax,and it was easy to book our holiday
21 January 2026
Reply from Hays Travel - Keynsham
Thank you for your kind review - Imogen
Terrific team at Hays in Keynsham.
Terrific team at Hays in Keynsham.
Knowledgeable, helpful. Above and beyond.
Helen has consistently been our 'main person' but every member of the team has helped us in one way or another over a long period of time.
Well trained, professional, friendly and helpful. Everything positive.
26 January 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review, we are always happy to help. See you again soon! Regards, Helen
We reccommend Imogen Hayes Travel Keynsham
Imogen was lovely she also booked our holiday last year when we went to Morocco
And had the most amazing time 🥳
So now we are here back again with her she is lovely very friendly nothing was too much for her and had lots of time for us as we kept on bombarding her with questions.
She managed our booking with excellent service 👍
We have now booked to go to South America and are very excited
We thoroughly recommend Imogen
25 January 2026
Reply from Hays Travel - Keynsham
Thank you so much for this review! Been great fun working on this for you and can't wait to hear all about it. Looking forward to booking the next one. Big thanks, Imogen
Our trip to hays in Keynsham was great…
Our trip to hays in Keynsham was great , the manager delt with our holiday and she went above and beyond to help us get the trip we wonted ,, fantastic service and definitely look forward to booking our next trip 😀
25 January 2026
Reply from Hays Travel - Keynsham
Thank you so much for your lovely review! We all wish you a lovely time and look forward to booking up your next getaway!
We were looking to book a Tour of…
We were looking to book a Tour of Tupelo ,Graceland ,and New Orleans ..and wanted a 2 Weeks duration .
after much searching done by our Travel agent assistant JESS ( who is brilliant each time we book a holiday) 💖 we always go to her !!!! she managed to find the Tour we wanted + A Cruise in The Carribean 🌈
Fabulous 🌈
15 January 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review! Its's always a pleasure booking your holidays. I know you will have a wonderful time! Best Wishes Jessie
We wanted a bespoke trip to Norway
We wanted a bespoke trip to Norway. Jessie did a superb job in putting this together, keeping me informed at each stage.
22 January 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review Derek. It was a pleasure booking your holiday. I am sure you will have a brilliant time! Best Wishes Jessie
Very happy
Racheal was super helpful patiently taking us through all our options. We weren't necessarily expecting to book anything straight away but together with found something we were excited about and are now very much looking forward to our holiday. All the staff in the Keynsham branch were lovely and friendly and we were made to feel welcome the minute we stepped through the door.
18 January 2026
Reply from Hays Travel - Keynsham
Thank you so much for taking the time to write such a lovely review. It was a pleasure to find you your perfect trip. Look forward to seeing you soon Rachael.
Reply from Hays Travel - Keynsham
Thank you for your lovely review, it's a pleasure to book your holidays! - Best Wishes Elle
The lady was very patient as we didn’t…
The lady was very patient as we didn’t really know where we wanted to go. She went through a lot of options and even stayed past her finish time so we could book. Positive experience
18 January 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely comment, it was a pleasure to book your holiday to Sorrento for you and your friends. Jayne
Reply from Hays Travel - Keynsham
Thank you for your lovely review, glad we got you all booked! :) Thanks, Ellie
Reply from Hays Travel - Keynsham
Thank you for your lovely review Jayne
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