We received excellent service (as always!) at Hays Travel, Killingworth. Also we were pleased to be given some good advice about booking aeroplane seats which will probably result in us saving some mo... See more
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We would like to thank Stephanie for her help on Saturday . Although we had already picked our holiday destination she did seek out the best price for us. As always Hays Travel give great holiday advi... See more
Company replied
We called into Hays Travel at Killingworth yesterday 1st Aug 26. We didn’t really know where we wanted to go but was between France, Greece and Spain. We were helped by a lovely young lady called Aa... See more
Company replied
Have always booked at hays for a lot of yrs and always get well looked after & you are never hurried You have amazing staff at killingworth shop who are always there to help with a smile
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Company details
- #20 of 202 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8 The Killingworth Centre, NE12 6YT, Killingworth, United Kingdom
- 0191 5438419
4.9
Excellent
2k reviews
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A happy place to go to for booking of a holiday
The staff are always willing to work as a team. A happy place to go to. Another transaction successfully completed.
6 August 2026
May use AI-assist with repliesRead more
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Reply from Hays Travel - Killingworth
Thank you for your wonderful review! We are so pleased to hear that you received excellent help throughout your experience with us.
We received excellent service (as…
We received excellent service (as always!) at Hays Travel, Killingworth. Also we were pleased to be given some good advice about booking aeroplane seats which will probably result in us saving some money.
30 July 2026
Reply from Hays Travel - Killingworth
Hi Alan, thank you so much for your kind review! We're pleased you had a great experience and really appreciate you taking the time to share your feedback. We look forward to welcoming you again soon!
Have always booked at hays for a lot of…
Have always booked at hays for a lot of yrs and always get well looked after & you are never hurried You have amazing staff at killingworth shop who are always there to help with a smile
5 August 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful feedback! We are so pleased to hear that you always feel well looked after and that our team at Killingworth provides excellent service with a smile. We truly appreciate your loyalty.
Very good experience we were given alot…
Very good experience we were given alot of options and recommendations
3 August 2026
Reply from Hays Travel - Killingworth
thank you so much for taking the time to leave your review- It was lovely helping you both choose the perfect cruise - Lynsey
We would like to thank Stephanie for…
We would like to thank Stephanie for her help on Saturday . Although we had already picked our holiday destination she did seek out the best price for us. As always Hays Travel give great holiday advice with warm welcoming staff. Stephanie also said she would help us with the flight booking too. Many thanks.
1 August 2026
Reply from Hays Travel - Killingworth
Thank you so much for your lovely review - Stephanie
Trip to Salou.
We called into Hays Travel at Killingworth yesterday 1st Aug 26. We didn’t really know where we wanted to go but was between France, Greece and Spain. We were helped by a lovely young lady called Aaliyah. She took all our requests down including budget and managed to get us a fantastic deal for a week in Spain. Big thanks to Hays Travel and a massive thank you to Aaliyah for her patience and help in sorting our holiday out.
2 August 2026
Reply from Hays Travel - Killingworth
Thank you for taking the time to leave such a lovely review, was lovely finding the perfect holiday for you both and I hope you have a lovely time Ali :)
Lauren made booking our 1st time cruise…
Lauren made booking our 1st time cruise so easy, she was very knowledgeable about the different sailings too
1 August 2026
Reply from Hays Travel - Killingworth
Thank you for your lovely feedback :) Glad I could help plan such an amazing cruise and stay for you both - Lauren
Reply from Hays Travel - Killingworth
Thank you so much for your kind review! we are so glad heather was very helpful while booking your holiday :) Stephanie
A very professional service attitude…
A very professional service attitude and very friendly all the staff at Killingworth made us feel welcome and comfortable
31 July 2026
Reply from Hays Travel - Killingworth
Thank you for your fantastic feedback! We are so pleased to hear that our team made you feel welcome and comfortable during your visit. Lynsey :)
Nice friendly staff
Nice friendly staff
Warm and inviting
Satisfied with everything I came for
Highly recommend to all my friends and family
30 July 2026
Reply from Hays Travel - Killingworth
Thank you for taking your time and lovely a lovely review, hope you enjoy your holiday always a pleasure booking you :) Ali
Everyone is so friendly and helpful…
Everyone is so friendly and helpful always Hays Killingworth 👍
30 July 2026
Reply from Hays Travel - Killingworth
Thank you for taking your time to leave a lovely review, Hope you have a good holiday for your birthday Ali :)
Excellent Service
I have booked numerous holidays at Hays Travel in Killingworth. The staff are always helpful, polite and knowledgeable. I would have no hesitation in recommending them.
21 July 2026
Reply from Hays Travel - Killingworth
Thank you so much for your wonderful feedback! We are delighted to hear that our team consistently provides helpful, polite, and knowledgeable service. We truly appreciate your recommendation!
Beth was the girl who helped me from…
Beth was the girl who helped me from the Killingworth branch
She was very patient and helpful I hooked a holiday
21 July 2026
Reply from Hays Travel - Killingworth
We are so pleased to hear about your positive experience! Thank you for taking the time to share your kind words about the excellent service you received. We hope you have a lovely holiday!
Reply from Hays Travel - Killingworth
Thank you so much for your wonderful feedback! We are pleased to hear that our team was able to help you with your booking and secure you a fab holiday! :)
Effortless
Julie, the Deputy Manager, understood our needs and wants immediately. Found us exactly what we wanted and answered every question. She made, what we thought would be awkward, effortless.
24 July 2026
Reply from Hays Travel - Killingworth
Thank you for your kinds words and glad I was able to find you everything you needed for your holiday to Canada for your special wedding anniversary.
Kind regards
Julie
Holiday for 7
I went to the Killingworth branch for help with a booking for 7 of us. The Jet2 site kept telling me the holiday we wanted had gone up massively in price and then wasn't available. Stephanie knew exactly what the problem was and then went on to book the holiday at a great price. She was so helpful and set up the whole holiday for us. We've used Hays a number of times and the service has always been excellent.
25 July 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to assist you with your booking and secure a great price for your holiday. We appreciate your continued loyalty.
Julie was very helpful and…
Julie was very helpful and knowledgeable in finding us a holiday.
19 July 2026
Reply from Hays Travel - Killingworth
Hi I'm glad I managed to get you a lovely holiday sorted for you all hope you have a fantastic time in Salou
regards
Julie
Excellent service, very helpful and friendly staff
We have used this branch of Hays travel for a few years an always been happy with the service. The girls have always been very helpful and friendly.
23 July 2026
Reply from Hays Travel - Killingworth
Thank you so much for your wonderful feedback! We are delighted to hear that you've consistently been happy with our service and found our team helpful and friendly over the years. We truly appreciate your loyalty!
Reply from Hays Travel - Killingworth
Thank you for the review I hope you have a lovely holiday :) Heather
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